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CSC Customer Service Representative Interview Questions & Reviews
Getting the Interview 5 Interviews
Interview Experience 4 Ratings
Customer Service Representative at CSC
Accepted Offer – Interviewed in Coppell, TX Oct 2009 – Reviewed Feb 25, 2013
Interview Details –
I was hired on as a subcontractor. The job listing did not include the company name. I then had a phone conversation with the recruiter who then set up an interview at the local CSC office.
The interview itself consisted of general personality questions, a role play of a customer problem scenario, and a relatively simple technical test to verify computer knowledge.
Interview Question – They presented the following scenario: a customer calls and reports that they had gone to lunch and the internet wasn't working when they returned. I was then required to go through the troubleshooting steps to determine that the user's modem had failed. Answer Question
Negotiation Details – Negotiation was not possible, as I was hired on as a subcontractor.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at CSC
Accepted Offer – Interviewed in Prague (Czech Republic) – Reviewed Mar 2, 2013
Interview Details – There was one telephone interview with the hiring agency, and then one personal. Some people had assesment centre, but as I was coming from abroad, I didn't. On my interview there was standard type of questions, they asked about my previous experiences, about my motivations, why do I think I a good for this job, how flexible am I...nothing unexpected. They only got back to me after almost 1,5 month that they want me.
Interview Question – If you are busy working on project and your manager asked you to make a cup of tea, what will you do? View Answer
Negotiation Details – I asked for a lot more than they could offer, so on the end they gave me the maximum what was planned for this position (some people got less) but it was still less than I wanted .
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at CSC
Accepted Offer – Interviewed in Prague (Czech Republic) – Reviewed Feb 7, 2013
Interview Details – First contact by phone with an invitation to an assessment centre, given that my profile impressed them, I was not required to do the assessment and I was invited to an interview with two managers.
Interview Question – Mostly technical questions with a "role-playing" situation where the customer was very rude Answer Question
Negotiation Details – Didn't negociate
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at CSC
Accepted Offer – Reviewed Nov 28, 2012
Interview Details – 1 round of written test, next level with process managent and final with HR
Interview Question – There are no such questions asked Answer Question
Negotiation Details – They dont discuss salary before offer letter and once you get the offer letter it is not in subject of negotition.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at CSC
No Offer – Interviewed in Prague (Czech Republic) Sep 2011 – Reviewed Oct 5, 2011
Interview Details –
2 interviews:
1st)Selection - among a group of 10:
*ice-breaker / presentation of the company
*role game
*test (IT skills and IQ)
*group task
2nd)Interviewed by the managers of the team:
*questions about solving IT problems
*usual questions: why this company? Do you prefer to work in a team or solo?...
Interview Questions
- Have you ever experienced a situation where the customer was very upset? How did you solve the problem? Answer Question
- Would you report one of your team-mate if he/she wasn't doing hos/her best at work? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
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