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CVS Caremark Shift Supervisor B Interview Questions & Reviews

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Web: www.cvs.com | HQ: Woonsocket, RI

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Updated May 24, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 5 ratings

2.2

“Easy” Interview

Interview Experience [?] Based on 5 ratings

Positive	40%
Neutral	60%
Negative	0%

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1–5 of 5 CVS Caremark Interviews

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2.0

Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Apr 2012 (took 1 week)

i was asked about my management background, customer service experience and given a overview of the company. was called back to submit for background and drug test. started with in a week's time.

Interview Questions

name a time when you had a negative customer service experience with a customer.

Answer Question

what do you want to work for cvs?

Answer Question

Negotiation Details

pay is not good. 9.46 an hour

Other Details

The interview consisted of a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Feb 2009 in Saratoga Springs, NY (took a day)

The interview to become a supervisor was extremely easy because I was already a cashier. Two supervisors left the prior week so my store was in desperate need of supervisors, so i was approached by my store manager and offered a 2 dollar raise... Needless to say i took the job (w/out any interviews).

Interview Questions

How did you handle a tough situation with a customer?

View Answers (1)

Other Details

I Applied Online and the interview consisted of a 1:1 Interview, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Sep 2010 (took a day)

I was already a Head Cashier at CVS when applying to be a Shift Supervisor. My store manager had to get the approval of our district supervisor for the promotion. After that I was given a work book to study about how to handle any and all events that might occur during a shift. Upon completion I was quizzed by my store manager. This was followed by several online classes and tests and a 2 day class for pharmacy training.

Interview Questions

What do you think is CVS's greatest asset?

View Answers (1)

What would you do if a member of management asked you to do something that you knew was against store policy?

View Answers (1)

How would you address a customer that was unhappy about the service they received?

View Answers (1)

What does the Triple S Score stand for?

View Answers (1)

Negotiation Details

There is little room for negotiation, especially when applying as a current CVS employee. Raises are usually percentage based.

Other Details

The interview consisted of a 1:1 Interview, a Skills Test and a Drug Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Mar 2009 (took 1 week)

I saw an opening for a local store on one of the job search websites and applied on-line. i then followed up by calling the store manager. an interview was set up to be 1:1 with the asst.manager. the interview took place in the employee break room, but went well. i then received a call the next day to set up a second interview with a store manager but at a different location. this time the interview took place in a more private area, the managers office, that interview also went well. it was at this time the position was offered to me and i accepted .i was then sent to take a drug test meanwhile the company sent for a background check. it was about 2 weeks before i started

Interview Questions

Describe in detail one time that you went out of your way to help a customer.

Answer Question

Negotiation Details

there was no negotiation. it was a flat take it or leave it hourly rate. i was however given a choice to be part-time, which meant no benefits or full-time 30+ hours, with benefits like 2 weeks paid vacation extra pay on holidays and health insurance...i picked full-time

Other Details

I Applied Online and the interview consisted of a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jan 2010 in Evansville, IN (took a day)

When I had a interview with CVS/ Pharmacy it was the best and easiest interview I have ever had to go to, I felt really comfortable talking with the manager and was welcomed with open arms by all the employees that worked at the store, they all loved me, and we became great friends.