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California Employment Development Department
www.edd.ca.gov Sacramento, CA 5000+ Employees
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California Employment Development Department Interview Questions & Reviews

Getting the Interview  15 Interviews

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Interview Experience  14 Ratings

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15 interview experiences
Updated Dec 29, 2012
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Accountant I at California Employment Development Department

No Offer – Interviewed in Sacramento, CA Oct 2012 – Reviewed Dec 29, 2012

Interview Details – Panel interview. 6 behavioral questions. A written exercise in 15 mins.

Interview Question – Nothing unexpected. All traditional questions.   Answer Question

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Tax Auditor at California Employment Development Department

No Offer – Interviewed in Santa Fe Springs, Los Angeles, CA – Reviewed Dec 1, 2012

Interview Details – Had a written exam consisting of an essay, simple math questions and fairly simple accounting questions. Two weeks later was invited for an oral interview. Panel of 4 people with 10 questions and 30 minutes to answer. Unusual interview as panelists write down your answers as you speak. Very little feedback throughout the interview as they are writing down answers. Had a chance to ask some questions afterwards.

Interview Question – Name a time you had to convince someone that your findings were correct and what steps did you use   Answer Question

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Tax Auditor at California Employment Development Department

No Offer – Interviewed in San Jose, CA – Reviewed Aug 27, 2012

Interview Details – Panel interview with 2 supervisors and 1 manager

Interview Question – How do you solve conflicts in workplace?
How do you think when making difficult decision?
  Answer Question

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Human Resource at California Employment Development Department

No Offer – Interviewed in Torrance, CA Jun 2012 – Reviewed Jun 27, 2012

Interview Details – Interview was informal, basic questions why do you want to leave your present position.

Interview Questions

  • If you were a tree what type of tree would you be?   View Answer
  • Why would you leave a public sector positon for a private sector position?   View Answer

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Student Assistant at California Employment Development Department

Accepted Offer – Interviewed in Sacramento, CA Jun 2009 – Reviewed Jul 29, 2011

Interview Details – After submitting my resume, I received a call from EDD to set up an interview. I came in and was interviewed by a three person panel. They went over my resume and asked questions about school projects and coursework. They did not ask any technical questions, even though it was for a technical position. Mostly they asked standard HR questions.

Interview Questions

Negotiation Details – They allowed me to consider different positions, however pay was same regardless.

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Employment Program Representative at California Employment Development Department

No Offer – Interviewed in Anaheim, CA Mar 2010 – Reviewed Jul 27, 2011

Interview Details – First, did an online aptitude test. Second, applied for the job by filling in a form. Third, went to office for some skill tests, then followed by interview, and foreign language testing. The interview was conducted by 2 persons, reading out a list of 6 interview questions, and answered one by one

Interview Question – Why do you apply for this job?   Answer Question

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Student Assistant at California Employment Development Department

Accepted Offer – Interviewed in Sacramento, CA Jun 2009 – Reviewed Apr 5, 2010

Interview Details – It takes time! After the filing period for the position end, you wait around a week for a phone call to schedule the interview. Feel free to call to show interest. The person listed as contact is a clerk, the interviewer is the unit manager, the position supervisor and possibly a coworker. The interview is simple, standard questions like tell us what you know about us/this job, what is your greatest challenge, etc?

Interview Questions

  • What do you know about the department?   View Answer
  • Related to above: Why do you think this department is needed? What have you heard about this department in the news?   View Answer

Negotiation Details – There is no salary negotiations, those are listed. BUT after I was hired I negotiated a raise in between the listed ranges from 8.00 to 10.38 by explaining my education credits to the personell manager- get your unit manager on your side and don't give up. Payroll is lazy, they rather gove you the standard rate and have you complain before even taking a look at the credits completed!

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Functional PM Manager at California Employment Development Department

No Offer – Interviewed in Sacramento, CA Feb 2010 – Reviewed Mar 3, 2010

Interview Details – Describe what you know about the position. Describe your education, training and work experiences that apply to the job. How do you prioritize and plan? How will you provide technical assistance?
WHat would you do if you were asked a question in an area you had no experience? What is your TQM methods? What are your strengths and weaknesses? How would you deal with difficult co-workers?

Interview Questions

  • Tell me about a situation where your project fell apart and how you reponded?   View Answer
  • How do you work with co workers that are very difficult to work with?   View Answer

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Employment Program Representative at California Employment Development Department

No Offer – Interviewed in Sacramento, CA Aug 2009 – Reviewed Aug 22, 2009

Interview Details – Before you can apply for the position, you need to take the test that is posted online on the personnel board's website. After you take the test, you should watch for postings and send in your application. I was called on Wednesday for an interview on Saturday. There is no flexibility for dates and times for interviews. If you are not available, you miss out. There were about 15-20 people at the interview. We were asked to sit in front of a computer in a training room.
First, they collect your references, an enlarged copy of your driver license, and a list of locations that you are willing to work. Next, you are given 10 minutes to complete a skills test. The test is very basic. For example, if you have 10% withdrawn in taxes from your unemployment award and how much will your payment be? They also ask you to identify facts versus opinions. There are about 5 quesitons. Next, you are given a paragraph describing a sample unemployment claim situation. You have 20 minutes to type an explanation about whether you think the person will be approved or denied and why.
At this point, everyone was asked to sit in the breakroom, while we were called 3 at a time to complete a role play phone call. You are given a script and asked to type the claimant's responses into a word document. You collect basic information, name, company name, etc. When you ask for the social security number the person on the phone will tell you that they don't want to give it to you and you need to reassure them that it's confidential. Later, you ask the occupation, and they reply, "I worked in the financial industry." You need to ask for their specific occupation. At the end they say they quit because they were unhappy. You should ask why they were unhappy.
The last step is a panel interview. They have the questions written out, so that you can follow along as they ask the questions. You are asked why you want to work for EDD, customer service, multi-taking, prioritizing and about keeping an upbeat attitude.
They also tell you that you are only paid 1 time a month. Your salary is reduced by about 15%, but you are not allowed to use any furlough days until the workload is smaller.

Interview Questions

  • This position requires talking on the phone and dealing with difficult people. What qualities or experience do you bring that would make you successful in this type of environment.   Answer Question
  • Give some examples about you keeping a great attitude.   Answer Question
  • If you have multiple tasks that must be completed, how do you complete everything?   Answer Question
  • What is excellent customer service?   Answer Question

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Employment Program Representative at California Employment Development Department

No Offer – Interviewed in Los Angeles, CA May 2009 – Reviewed Jun 8, 2009

Interview Details – To get an interview, you first have to apply online at the California State web site and look for EDD positions. With unemployment reaching record levels, they are looking for more rep/trainees. If you get a sufficent score, then they might contact you first by a letter. I had only 1 day to respond to the letter, so have all your personal information ready, plus a college transcript/ and/or degree copy if applicable.

At the interview, be ready for a basic written test, which consists of basic math and logic questions. Next, you'll have 5 minutes to type a hypothetical answer where you determine if an employee that was routinely late to work, and then got fired; would then be eligible to receive benefits or not.

Next, you'll be placed in a a room with a phone, and a senior worker will call you and role-play as if he/her were applying for benefits over the phone.

Finally, be ready to have 3 work references at the ready, and go through a Group panel were 3 supervisor/managers of EDD centers will grill you on your work experience. They will question you on any employment gaps/lay/offs, so be ready to explain them. Questions will likely include 1) how you can handle a difficult caller; 2) How strong are your computer skills, and 3) How will you apply the rules/laws/regulations to unemployment. applicants.

Interview Questions

  • [Explain all your employment gaps, as they will check all time since you graduated from college or equivalent.]   View Answer
  • How would you handle an irate, very diffucult caller/applicant?   View Answer

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