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State Farm Sales Representative Interview Question

I interviewed in Pomona, CA and was asked:
"Can to tell me of time you have a problem with a customer and how you resolve it?"
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Part of a Sales Representative Interview Review - one of 551 State Farm Interview Reviews

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I used to work in a hotel and we get a lot of customer complaints and most of them are about their bill. Some customers try to take advantage of the hotel in order to get a comp stay so I have to stand my ground and uphold the hotel policy by explaining to them what they are and why we do what we do.
- Interview Candidate on Mar 8, 2011

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