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ING Customer Service Representative Interview Question

I interviewed in Jacksonville, FL and was asked:
"Can you explain a time when you felt like you did an extremely good job helping a customer with an issue?"
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Part of a Customer Service Representative Interview Review - one of 117 ING Interview Reviews

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I explained a specific call with my previous employer where the initial issue was a very simple one but the call ended up taking a very long time so I could answer all the callers questions in as detailed a manner as possible.
- Interview Candidate on Jul 5, 2012 Flag Response

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