Capgemini Customer Service Advisor Interview Questions

4 Interview Reviews

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Customer Service Advisor Interview

Anonymous Interview Candidate
Accepted Offer
Difficult Interview

Application

I applied online. The process took 2 weeksinterviewed at Capgemini.

Interview

Telephone interview Test Face to face interview

Interview Questions

Other Interview Reviews for Capgemini

  1.  

    Customer Service Advisor Interview

    Anonymous Interview Candidate in Iaşi (Romania)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 5 daysinterviewed at Capgemini (Iaşi (Romania)) in August 2012.

    Interview

    Three step process, English Interview over the phone, Technical and English writing exam. The final two phases were took in a single day, first was the Technical Exam where we were provided with Office, Networking and General Situations that you can be plased on while on a call scenario with a client. Second phase was the writen english test , the difficulty of the test was low - medium and it can be passed easy.

    Interview Questions

    • What would you do if put in a delicate issues between the customer and team efforts.   1 Answer

    Negotiation

    More of a standard platform , not really a negociation I speciffied a sum of money I wanted and they came up with a better offer.

  2.  

    Customer Service Advisor Interview

    Anonymous Interview Candidate in Katowice (Poland)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Capgemini (Katowice (Poland)) in August 2012.

    Interview

    1. Someone from HR is calling to inform that your application was selected, and next step is short phone interview planned usualy for next day. 2. Most of the phone interview is in English, questions are not hard, and as this is technical position recruiter is asking for terms like USB, plug and play etc. You also should tell something about your past job history in English. 3. If you passed phone interview well, after about 2 weeks you will be invited to face to face interview,. 4. At the interview there were no "weird" questions, just about where were you working, what were your duties etc. Also you'll need to do technical exam, and after that you'll need to pass several technical problems on the laptop (recruiter is playing the role of the client). 4. You will be informed about result by phone in 2 weeks.

    Interview Questions

    • The most difficulat part of the interview is solving problems on laptop.   Answer Question

    Negotiation

    Actually there were no negotiations, because they offered me were very good.

  3.  

    Customer Service Advisor Interview

    Anonymous Interview Candidate in Iaşi (Romania)
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5+ weeksinterviewed at Capgemini (Iaşi (Romania)) in August 2010.

    Interview

    The hiring process is composed of a phone interview, a face-to-face interview with the HR responsible and the final interview with the project manager. The most consistent interview is the second one which also includes a language test and an IT test. Both tests were not very difficult and the IT test had only an informative role, as a very specific training will be provided.

    Interview Questions

    • I cannot say that there was a difficult or unexpected question. They had the same questions as most of the other employers.   Answer Question

    Negotiation

    I was not able to negotiate as I did not have any experience at the time.

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