Capgemini Customer Service Advisor Interview Questions

3 Interview Reviews

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Customer Service Advisor Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 2 weeksinterviewed at Capgemini.

Interview Details

Telephone interview
Test
Face to face interview

Interview Questions
Accepted Offer
Difficult Interview

Other Interview Reviews for Capgemini

  1.  

    Customer Service Advisor Interview

    Anonymous Interview Candidate in Katowice (Poland)
    Anonymous Interview Candidate in Katowice (Poland)
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Capgemini in August 2012.

    Interview Details

    1. Someone from HR is calling to inform that your application was selected, and next step is short phone interview planned usualy for next day.
    2. Most of the phone interview is in English, questions are not hard, and as this is technical position recruiter is asking for terms like USB, plug and play etc. You also should tell something about your past job history in English.
    3. If you passed phone interview well, after about 2 weeks you will be invited to face to face interview,.
    4. At the interview there were no "weird" questions, just about where were you working, what were your duties etc. Also you'll need to do technical exam, and after that you'll need to pass several technical problems on the laptop (recruiter is playing the role of the client).
    4. You will be informed about result by phone in 2 weeks.

    Interview Questions
    • The most difficulat part of the interview is solving problems on laptop.   Answer Question
    Negotiation Details
    Actually there were no negotiations, because they offered me were very good.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Advisor Interview

    Anonymous Interview Candidate in Iaşi (Romania)
    Anonymous Interview Candidate in Iaşi (Romania)
    Application Details

    I applied online. The process took 5+ weeksinterviewed at Capgemini in August 2010.

    Interview Details

    The hiring process is composed of a phone interview, a face-to-face interview with the HR responsible and the final interview with the project manager.

    The most consistent interview is the second one which also includes a language test and an IT test. Both tests were not very difficult and the IT test had only an informative role, as a very specific training will be provided.

    Interview Questions
    • I cannot say that there was a difficult or unexpected question. They had the same questions as most of the other employers.   Answer Question
    Negotiation Details
    I was not able to negotiate as I did not have any experience at the time.
    Accepted Offer
    Neutral Experience
    Average Interview

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