Capita Interview Questions

Updated Jun 24, 2015
67 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Candidate Interview Reviews

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  1.  

    Senior Technical Analyst Interview

    Anonymous Employee in Stanmore, England (UK)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 3 weeksinterviewed at Capita (Stanmore, England (UK)).

    Interview

    Straightforward telephone interview. Role seemed good, working environment seemed a good fit.

    They strung me along for well over three weeks only for them to say no because of my notice period which is 3 months. I wasn't even invited to a dace to face on that basis.

    Very poor show from them. Reading the other reviews I'm glad I dodged this bullet.

    Interview Questions

    • How would you deal with a problem user   1 Answer
  2.  

    BSF Project Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 2 weeksinterviewed at Capita.

    Interview

    Behavioral interview questions and questions regarding experiences on my cv.
    Keep in mind STAR when answering and you will be fine.
    Interview was a panel of two people. It lasted about an hour.

    Interview Questions

    Negotiation

    N/A

  3.  

    Senior Consultant Interview

    Anonymous Employee in Glasgow, Scotland (UK)
    Declined Offer
    Neutral Experience
    Easy Interview

    Interview

    Approached by headhunter re opportunity. Interview was more about them trying to impress me than getting info from me. I found it difficult to get straight answers to what I considered straight questions. They advised headhunter the same day they wanted to take me to final stage process. I declined as had not liked the experience to date and couldn't see if improving.

    Interview Questions

    • Asked several basic questions about my previous experiences and standard questions like team working. Uninspiring   Answer Question

    Reasons for Declining

    Testosterone fuelled interview and they didn't answer my questions

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  5. Helpful (3)  

    Customer Service Advisor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Capita.

    Interview

    One on one, telephone interview then had a another at the site, good experience, I was nervous but they were really friendly, they asked some tough questions. A lot of the main questions were expected nothing out of blue, had practised a lot of the questions, friendly experience and I would recommend them.

    Interview Questions

    • Define 6 qualities you think a successful leader display?   Answer Question
  6.  

    Case Handler Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeksinterviewed at Capita in April 2015.

    Interview

    Applied through an agent, process involved fairly easy online tests (basic literacy&numeracy), then an assessment half day of an interview, mock phone call and group task. Be prepared and speak up. They are looking for you to use the STAR model of competency. Be polite on the mock call and voice your opinion in the group task. We had to plan an office party.

    Interview Questions

    • Target you have not met   Answer Question
    • A time you experienced a customer who was hard to engage with and how you overcame this   Answer Question
    • A time you suggested an improvement but it wasn't taken up   Answer Question
  7.  

    Customer Service Advisor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Capita.

    Interview

    Applied online, got a call the next day for an interview a few days after. Was told to learn about a few different companies beforehand.
    The interview consisted of a group interview with other candidates, one to one interview, an english literacy test and a typing test.
    The staff were very friendly and helpful, the interviewer came across a little less friendly though.

    Got a call about an hour after the interview to offer me a job but it was at a different location, was told the shuttle bus to the location would take ten minutes but found out after I started that it was 30 minutes. Interview was on a friday and I started the following monday.

    Interview Questions

    Negotiation

    take it or leave it. no negotiation

  8.  

    PPI Case Handler Interview

    Anonymous Employee in Leeds, England (UK)
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 6 daysinterviewed at Capita (Leeds, England (UK)) in March 2015.

    Interview

    Advised of the position by a recruiter. Was sent some online aptitude tests, upon passing those, the next step was an assessment centre at a hotel in Leeds, with 4 different tasks in a random order. A mock telephone call to a "customer" that had complained about a PPI policy, then a competency question based interview, following the STAR procedure. The next task was a test, the first part involved spell, fact and grammar checking a mock letter sent out to a customer, the second part was a logic based test, that involved some maths and english questions. The last stage for me was an observed group exercised, that I guess was to see how you worked as part of a team. We had to design a company party that respected the wishes of board members and staff and came under the set budget.

    Interview Questions

    • Describe a time where you had to deal with a difficult person.   Answer Question
    • Describe a time where you did not meet the goals that were asked of you.   Answer Question
  9.  

    Project Coordinator Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Capita.

    Interview

    online application using CV and cover letter to a position posted on Capita's site. the internal recruiter was very helpful with details about the position and the department applied for. very specific instructions throughout.

    Interview Questions

    • asked about work experience related to this job but I dont have any. also it is an entry level position   Answer Question
  10.  

    Sales Executive Interview

    Anonymous Employee in London, England (UK)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 1 dayinterviewed at Capita (London, England (UK)) in February 2015.

    Interview

    Applied through raw talent academy. Initial Skype interview and a full 12 hour day of varying interviews and presentations. Very intense, Tiring and as a marker of quality I question the rationale of whether this is a valid indicator of talent

    Interview Questions

    • To present business plan and pitch to capita hiring board. Put a client for a role within recruitment. Present a solution for a company issue and present on a topic of your choosing.   1 Answer
  11.  

    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at Capita.

    Interview

    Applied for the Graduate Case Handler position as advertised by Reed.A few days later, I got a call from one the recruiters asking more about my CV and motivations; I was then invited to take their online assessments which consisted of Verbal and Numerical Exercises - very easy stuff for a graduate.After passing the test, got a call and was invited to he assessment centre in Leeds.

    At the assessment centre, all the candidates had to briefly introduce each other - basically a 2min presentation and then there were activities listed a follows: Group exercise , Role Play , Interview with 2 employees and a final numerical and verbal testing.The Group exercise is really to test your communication and decision making skills. The role play was about a disgruntled customer where you had to remain calm and also obtain vital information from him.The interview section featured your typical strengths and weaknesses questions and just general competency based question - be as detailed a possible.The final verbal testing was about reading a letter and trying to spot as many errors as you can while the final numerical question consisted of a lot but should be ok for someone with good numeracy skills.

    Interview Questions

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