Capita Interview Questions

Updated Jul 21, 2015
71 Interview Reviews

Interview Experience

Interview Experience

58%
21%
20%

Getting an Interview

Getting an Interview

38%
26%
19%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1.  

    Graduate Engineer Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4 daysinterviewed at Capita.

    Interview

    Applied through a recruiter, had an interview with future supervisor, less than half an hour with a fairly informal chat. I got the impression they were keen on hiring new people. Had a tour of the place afterwards

    Interview Questions

    • How can your previous experience apply to a position here?   Answer Question
  2.  

    BSF Project Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 2 weeksinterviewed at Capita.

    Interview

    Behavioral interview questions and questions regarding experiences on my cv. Keep in mind STAR when answering and you will be fine. Interview was a panel of two people. It lasted about an hour.

    Interview Questions

    Negotiation

    N/A

  3.  

    Novus Developer Interview

    Anonymous Interview Candidate in London, England (UK)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Capita (London, England (UK)) in June 2015.

    Interview

    Phone interview which involved giving a basic outline of yours skills and abilities(essentially explain your CV) followed by assessment day which involved online tests(IQ test, verbal reasoning test, basic arithmetic test, followed by 4 coding questions from codility), team building exercise which just involved talking to other interviewees, finding out about them and then making a presentation about them infront of a group of 10-20 others, and one on one interview with the manager. The majority of those who went to the assessment day were given an offer to start the following week.

    Interview Questions

    • Tell me about projects you have completed in your spare time   Answer Question
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Senior Consultant Interview

    Anonymous Employee in Glasgow, Scotland (UK)
    Declined Offer
    Neutral Experience
    Easy Interview

    Interview

    Approached by headhunter re opportunity. Interview was more about them trying to impress me than getting info from me. I found it difficult to get straight answers to what I considered straight questions. They advised headhunter the same day they wanted to take me to final stage process. I declined as had not liked the experience to date and couldn't see if improving.

    Interview Questions

    • Asked several basic questions about my previous experiences and standard questions like team working. Uninspiring   Answer Question

    Reasons for Declining

    Testosterone fuelled interview and they didn't answer my questions

  6. Helpful (4)  

    Customer Service Advisor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Capita.

    Interview

    One on one, telephone interview then had a another at the site, good experience, I was nervous but they were really friendly, they asked some tough questions. A lot of the main questions were expected nothing out of blue, had practised a lot of the questions, friendly experience and I would recommend them.

    Interview Questions

    • Define 6 qualities you think a successful leader display?   Answer Question
  7.  

    Case Handler Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeksinterviewed at Capita in April 2015.

    Interview

    Applied through an agent, process involved fairly easy online tests (basic literacy&numeracy), then an assessment half day of an interview, mock phone call and group task. Be prepared and speak up. They are looking for you to use the STAR model of competency. Be polite on the mock call and voice your opinion in the group task. We had to plan an office party.

    Interview Questions

    • Target you have not met   Answer Question
    • A time you experienced a customer who was hard to engage with and how you overcame this   Answer Question
    • A time you suggested an improvement but it wasn't taken up   Answer Question
  8.  

    EE Interview

    Anonymous Interview Candidate in Wath upon Dearne, England (UK)
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online – interviewed at Capita (Wath upon Dearne, England (UK)) in April 2015.

    Interview

    Went for a different job first, the interview was different to others id been to, got offered the job straight away which didnt start for another 4 weeks, one week before i shouldve start they changed the start date for two days later and told me to go in on a bank holiday which was closed for that day, first day i went into a training room to find i wasnt working on the job i applied for and nobody told me that it changed.

    Interview Questions

    • Never asked about history and it was average questions   1 Answer
  9.  

    Customer Service Advisor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Capita.

    Interview

    Applied online, got a call the next day for an interview a few days after. Was told to learn about a few different companies beforehand. The interview consisted of a group interview with other candidates, one to one interview, an english literacy test and a typing test. The staff were very friendly and helpful, the interviewer came across a little less friendly though. Got a call about an hour after the interview to offer me a job but it was at a different location, was told the shuttle bus to the location would take ten minutes but found out after I started that it was 30 minutes. Interview was on a friday and I started the following monday.

    Interview Questions

    Negotiation

    take it or leave it. no negotiation

  10.  

    PPI Case Handler Interview

    Anonymous Employee in Leeds, England (UK)
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 6 daysinterviewed at Capita (Leeds, England (UK)) in March 2015.

    Interview

    Advised of the position by a recruiter. Was sent some online aptitude tests, upon passing those, the next step was an assessment centre at a hotel in Leeds, with 4 different tasks in a random order. A mock telephone call to a "customer" that had complained about a PPI policy, then a competency question based interview, following the STAR procedure. The next task was a test, the first part involved spell, fact and grammar checking a mock letter sent out to a customer, the second part was a logic based test, that involved some maths and english questions. The last stage for me was an observed group exercised, that I guess was to see how you worked as part of a team. We had to design a company party that respected the wishes of board members and staff and came under the set budget.

    Interview Questions

    • Describe a time where you had to deal with a difficult person.   Answer Question
    • Describe a time where you did not meet the goals that were asked of you.   Answer Question
  11.  

    Project Coordinator Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Capita.

    Interview

    online application using CV and cover letter to a position posted on Capita's site. the internal recruiter was very helpful with details about the position and the department applied for. very specific instructions throughout.

    Interview Questions

    • asked about work experience related to this job but I dont have any. also it is an entry level position   Answer Question
Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.