Capital Group

  www.thecapitalgroup.com
  www.thecapitalgroup.com

Capital Group Customer Service Interview Questions

Updated Aug 12, 2014
Updated Aug 12, 2014
4 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Interview Difficulty

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Average

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2 people found this helpful  

Customer Service Interview

Anonymous Interview Candidate in Norfolk, VA
Anonymous Interview Candidate in Norfolk, VA
Application Details

I applied online – interviewed at Capital Group in May 2014.

Interview Details

Started with a phone interview asking brief questions such as why I wanted to work at Capital Group and what kind of salary I was expecting. Relatively short and straight-forward.

Next step was a video chat/Skype interview. This one was more extensive and asked questions about past work experiences as well as gave me a broader overview of the Customer Service job to which I was applying.

Final step was an in-person interview. There were two interviewers; one human resources employee and one customer service team leader. They asked many of the same questions as the video chat interview. After the interview, they gave me a tour of the Capital Group campus.

Interview Questions
  • They ask a lot of questions involving past situations or experience. For example, "Tell us about a time when you had to handle a tough customer and how you handled it."   Answer Question
No Offer
Positive Experience
Average Interview

Other Interview Reviews for Capital Group

  1. 3 people found this helpful  

    Customer Service Interview

    Anonymous Interview Candidate in Norfolk, VA
    Anonymous Interview Candidate in Norfolk, VA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Capital Group in October 2013.

    Interview Details

    Applied online, received a call from recruiter, telling me about the company and asking me about customer service, why I wanted the position. The next day was the actual phone interview. Questions were a bit awkward, I felt the interviewer was judgmental and not relaxed at all. Some of the questions were like, "Describe something you would not enjoy doing at work and vice versa"

    Interview Questions
    • Describe a something you would least enjoy working here.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  2. 1 person found this helpful  

    Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 2 weeksinterviewed at Capital Group in April 2009.

    Interview Details

    applied through my school career center. received an email stating that a recruiter would like to meet with me. questions were what you'd expect in an interview - why do you want to work for this company? what can you bring to the com? strengths / weaknesses?... at the end of the interview, it was obvious i was not a good fit for the company (nor were they for me). recruiter was very nice though.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  3. 3 people found this helpful  

    Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 3 weeksinterviewed at Capital Group in March 2007.

    Interview Details

    met at a college job fair
    completed a phone interview and was invited to come on site to interview
    Met with several people who all asked me the same questions
    They then conducted a background check and then I didn't hear anything for a long time.
    They finally offered me the position

    Interview Questions
    • Tell me about the most difficult situation you have encounter with a co-worker   Answer Question
    Negotiation Details
    there was no negotiation- I was told that the offer was final.
    Accepted Offer
    Neutral Experience
    Easy Interview

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