Capital One Auto Finance
Capital One Auto Finance Interview Questions & Reviews in Dallas-Fort Worth, TX
Getting an Interview
- Popular Job Titles:
- Business Analyst (5)
- Customer Care Associate (2)
- Operations Analyst (2)
- Senior Data Analyst (2)
- Data Analyst (2)
- Unit Manager (2)
- Quality Assurance Lead (1)
- Marketing Analyst (1)
- Risk Associate (1)
- Senior Operations Analyst (1)
- Financial Analyst (1)
- Sales Representative (1)
- Customer Service Associate (1)
- Analysis (1)
- Analyst (1)
- Senior Statistician (1)
- Marketing (1)
- Senior Director (1)
- Systems Analyst (1)
- Sales (1)
- Customer Service Representative (1)
- Collector (1)
- Business Analyst Intern (1)
- Manager - Operations Analysis (1)
- Funding Analyst (1)
- Funding (1)
- Customer Associate- Loan Origination (1)
- Manual Collections (1)
- open table (1)
Funding Analyst/Dealer Services Interview (Positive Experience; Average Interview)
I applied through an employee referral - interviewed at Capital One Auto Finance in May 2013.
Interview Details – I applied for the position and took awhile to hear back but received the call for the interview. I interviewed with the Supervisor over all Unit Managers and also with a Unit Manager as well. It was a two part interview that first just needed to verify my knowledge in the funding department as well as typing test. It didn't take long for them to offer me the position and is when I learned that Finance is the career choice I want my path to continue down.
Interview Question – As being in Management, I knew what kind of questions to expect but trying to decide the best experience where I had to deal with an irate customer was difficult to choose the best example for customer service was an extraordinary of mine. View Answer
Negotiation Details – I would tell others' trying to get onto to Capital One that the job is absolutely great but not for everyone. Make sure to negotiate compensation as well.
Manual Collections Interview (Positive Experience; Easy Interview)
I applied online and the process took 1+ week - interviewed at Capital One Auto Finance in December 2010.
Interview Details – Pretty straight forward, nothing bad or different. You get a phone interview then they call you in for a face to face.
Interview Question – Tell us something you did where you went out of your way for a customer. View Answer
Negotiation Details – There is nothing to negotiate, you accept it all or don't.
Funding Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Capital One Auto Finance in March 2010.
Interview Details – Company wants to know that you can interact well with customers who are buying cars and dealerships too. you have to know how to talk to different customers and explain the processes to them. if you have ever done any fraud or customer service that is a big bonus. have to be able to work under deadlines and keep up with the rest of your team
Interview Question – name a time when you had to become a leader. this is hard because i don't have manangement experience Answer Question
Business Analyst Intern Interview (Positive Experience; Average Interview)
I applied through college or university - interviewed at Capital One Auto Finance in February 2013.
Interview Details – I had a phone interview which consisted of a 20 minute case interview. Afterwards I was invited to their Plano, TX campus. There I had an additional 2 case interviews and a behavioral interview. The entire process took about 4 hours.
Interview Question – Tell me about a time when you had to persuade someone to follow your opinion. Answer Question
Very Difficult Interview
Customer Care Associate Interview (Positive Experience; Very Difficult Interview)
I applied online and the process took 3 days - interviewed at Capital One Auto Finance in March 2008.
Interview Details – Lengthy behavioral and IQ tests but was very fun. Felt like I was being weeded out for jury duty and made it to 2nd interview.
Interview Question – none Answer Question
Funding Analyst Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 2 months - interviewed at Capital One Auto Finance in January 2012.
Interview Details – I found out about the job through a referral. The online application was lengthy and definitely not something you should take a break from. I discovered later if one stops in the middle of the online application it will automatically decline your app... Good thing I finished mine in one go. Recruiters are used, even for permanent employees, and while they are polite and helpful once you speak with them, they aren't always known for providing a speedy experience. Took mw about two months to receive a call from a recruiter and schedule an interview when I was informed all of Funding was doing heavy hiring. Once my interview date was set it was a pretty seamless process. The hiring manager who interviewed me was was professional, but not cold, and I could certainly tell he had a great deal of pride in the company he was currently working for. The interview questions were behavioral based, just like the online application, so I felt prepared. As far as interviews go, it was an enjoyable experience and i left feeling fairly confident I had the job. Which was confirmed in the call i received from my recruiter congratulating me on my success. Between the phone and the face-to-face, I had 2 interviews. And once I got to the face-to-face it was pretty smooth from there.
Interview Question – The questions from the recruiter and during the F2F were very similar to the online assessment and the recruiter advised me it would be a behavioral based interview and suggested I perform a Google search on the best way to answer those types of questions. I have a bit of experience with this type of interview questions, so nothing was too shocking. The hardest question for most is usually turning a negative customer service experience into a positive and providing an answer that will leave a positive impression with the interviewer. Answer Question
Negotiation Details – I didn't negotiate because the offer was what I desired, in retrospect I wish I had asked for me because I strongly believe I would have obtained it.
Customer Associate- Loan Origination Interview (Neutral Experience; Average Interview)
The process took a day - interviewed at Capital One Auto Finance in May 2012.
Interview Details – Called by a recruiter who did a phone interview. Asked me what I knew about Capital One. A time I had dealt with an irate customer. Why I left my last job. She scheduled me for a 1:1 interview. First you have a behavioral question interview. My 3 questions were: Describe a time you provided excellent customer service; Describe a time you dealt with a demanding customer; and, Describe a time a customer made a suggestion that caused you to implement something (can't remember exact wording).
Business Analyst Interview (Positive Experience; Average Interview)
I applied through college or university and the process took 2 weeks - interviewed at Capital One Auto Finance in March 2012.
Interview Details – first round-campus interview, they had a workshop about case interview the day before, very helpful
second round-online test, which include personality, math and reading skills
HR person is very helpful, email back quickly and provide several interview tips include a book "case in point"
third round-2 case interview and 1 behavior interview, they pay the hotel and airline ticket. hold a reception in the hotel the night before interview, just send several yound employees came to chat and answer your questions. on the interview day, my behavior interviewer arrived late so we only talked about 20 minutes. then my 1st case interviewer was very nice but I screwed up cause forgot an important factor, 2nd case interviewer was an indian with bad accent, face to the door not me (seems he wanted to escape or something), and he was playing his cellphone all the time. We took a break and had lunch with them, didn't have a campus tour cause the bad weather. Overall is good, got experience even though without offer.
Quality Assurance Lead Interview (Neutral Experience; Average Interview)
The process took 4+ weeks - interviewed at Capital One Auto Finance in January 2012.
Interview Details – Took the verbal and Numeric tests online. It was timed tests and not that difficult. There was job fit interview and after 2 weeks, was flown to Plano, TX. There were 2 case interviews and 1 behavioural interview for lead position. The case interviews were related to Break Even, and Profitability of a Process in the company. Break even case was good, Profitability case - cracked in 15 mins.... The interview process seemed as if it is a stereotype process and little bit tiresome for out of city candidates. It didn't seem as a tailored for someone who is 10-15 yrs of Industry experience and fit to do the job. They seem to have a standard set of process. Was not asked for any questions related to the position applied.
Interview Question – Break Even analysis of credit card insurance Answer Question
Operations Analyst Interview (Positive Experience; Difficult Interview)
I applied through college or university and the process took 2 weeks - interviewed at Capital One Auto Finance in October 2011.
Interview Details – After passing "mini-GMAT" skills test, was flown out to Plano to interview. Behavioral interview was easy, but case interviews were more difficult. Was a little nervous under pressure and could not come up with all of the equations that they wanted. Was not offered a position.
Seems like a great company to work for. Great hours, relaxed environment (analyst can come to work in jeans!). Also seems like a professional environment with good training and development.
Interview Question – Find break-even point given certain business situations. Answer Question