Capital One Senior Customer Service Representative Interview Questions

Updated Mar 30, 2015
7 Interview Reviews

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Helpful (4)  

Senior Customer Service Representative Interview

Anonymous Interview Candidate in Tampa, FL
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 5 days. I interviewed at Capital One (Tampa, FL) in June 2014.

Interview

I applied on 6/1 had a phone interview on 6/2 and scheduled an in person interview for 6/3. Interview was fantastic. Prepare for basic behavioral questions and a short face-to-face role play that made me nervous but it was really easy. They kept reiterating that the pay starts at 11.93. Am hoping to be offered more based on experience, but even though I got my offer today 6/6, I still don't know what my pay will be. And they make you choose your post training schedule when they offer you the job.

Interview Questions

  • Tell me about a time when you had to deal with a demanding customer.   Answer Question
  • Tell me about a time when you received negative customer feedback and how you grew from it.   Answer Question

Negotiation

I don't know how much I'm getting paid. They told me over and over that this is entry-level and that it starts at 11.93. I get my offer email Monday so we'll see.

Other Interview Reviews for Capital One

  1. Helpful (4)  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate in Plano, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Capital One (Plano, TX).

    Interview

    Applied online and took the assessment which was straightforward but not too easy. Application status changed to "scheduling phone interview" a couple of days later, I then missed a call a couple of days after that from their recruiter, I called back the next day and had a very brief phone interview about my availability and more detailed description of job, we then set an in person interview for that week. The interview lasted about an hour and I spoke with two different hiring managers about the position. It was simple behavior questions and they wanted details about my skills that for the position. They were both really nice and easy to talk to! My application status was "scheduled for In person interview" the whole time until they called me a week later with an offer.

    Interview Questions

    • Name a time where you had to tell a customer something difficult.   Answer Question

    Negotiation

    Didn't try to negotiate, I was fine with 14/hr.

  2. Helpful (1)  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Capital One in October 2013.

    Interview

    Very quick and easy, I went in for an interview during an open Job Fair. A alot of people showed up and they got you in and out within 10 minutes! VERY ORGANIZED!!

    Interview Questions

    • The interview was a breeze   1 Answer

    Negotiation

    n/a

  3.  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate in Tampa, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Capital One (Tampa, FL) in August 2013.

    Interview

    There was a phone interview with a recruiter, and I got the phone call almost a month after I applied. There there was a face to face behavioral interview.

    Interview Questions

    • Describe a time where you had a great success?   1 Answer
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  5. Helpful (4)  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate in Chesapeake, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Capital One (Chesapeake, VA) in June 2012.

    Interview

    I applied online on a Wednesday, received a call from a recruiter on Thursday. He scheduled a phone interview for the next day, then scheduled in person interview for the following Tuesday. I received a call on Friday with a job offer. Filled out the paperwork for background/credit check on Monday, and received an email from the onboarding team on Tuesday saying I was hired and there was more paperwork for me to fill out before coming to work on my first day.

    Interview Questions

    • How would you handle an upset customer calling in because he is unable to log into his account online and make his payment?   1 Answer

    Negotiation

    No. Although I have over 11 yrs of customer service experience in a call center setting, they were firm on the offer and would not negotiate.

  6.  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Capital One in August 2012.

    Interview

    Filled out an application online, and was called by a hiring recruiter several months later. Scheduled a phone interview, which lasted around 25-30 minutes. After being told on the phone that I will be advancing to the next step in the interview process, he said he would give me a call when he talked to the manager's about the in-person interview availability. Received a call the next day from the same recruiter to pick an interview day. In person interview lasted around an hour, and was interviewed by two managers, separately.

    Interview Questions

    • Name a time when you had to complete an assignment, with little or no direction   Answer Question
  7.  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at Capital One in May 2012.

    Interview

    Very open and welcoming company. I generally get very nervous during the interview process, but this company made everything so laid back and enjoyable, I could wait to find out if I had been hired or not. I would've been very disappointed if I hadn't been hired.

    Interview Questions

    • Name a time at one of your past employers when a new process was introduced that you felt negatively about and how did you handle it.   Answer Question

    Negotiation

    I was given everything up front in the interview and I wasn't choosy, so the negotiating factor was great for me

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