Glassdoor is your free inside look at Capital One Senior Customer Service Representative interview questions and advice. All 3 interview reviews posted anonymously by Capital One employees and interview candidates.
Capital One Senior Customer Service Representative Interview Questions & Reviews
Getting the Interview 3 Interviews
Interview Experience 3 Ratings
Senior Customer Service Representative at Capital One
Accepted Offer – Interviewed in Chesapeake, VA Jun 2012 – Reviewed Jul 7, 2012
Interview Details – I applied online on a Wednesday, received a call from a recruiter on Thursday. He scheduled a phone interview for the next day, then scheduled in person interview for the following Tuesday. I received a call on Friday with a job offer. Filled out the paperwork for background/credit check on Monday, and received an email from the onboarding team on Tuesday saying I was hired and there was more paperwork for me to fill out before coming to work on my first day.
Interview Question – How would you handle an upset customer calling in because he is unable to log into his account online and make his payment? View Answer
Negotiation Details – No. Although I have over 11 yrs of customer service experience in a call center setting, they were firm on the offer and would not negotiate.
Helpful Interview?
Yes |
No
Problem with this interview?
Add Employer Response
Senior Customer Service Representative at Capital One
Accepted Offer – Interviewed in Aug 2012 – Reviewed Aug 15, 2012
Interview Details – Filled out an application online, and was called by a hiring recruiter several months later. Scheduled a phone interview, which lasted around 25-30 minutes. After being told on the phone that I will be advancing to the next step in the interview process, he said he would give me a call when he talked to the manager's about the in-person interview availability. Received a call the next day from the same recruiter to pick an interview day. In person interview lasted around an hour, and was interviewed by two managers, separately.
Interview Question – Name a time when you had to complete an assignment, with little or no direction Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Add Employer Response
Senior Customer Service Representative at Capital One
Accepted Offer – Interviewed in May 2012 – Reviewed Jun 2, 2012
Interview Details – Very open and welcoming company. I generally get very nervous during the interview process, but this company made everything so laid back and enjoyable, I could wait to find out if I had been hired or not. I would've been very disappointed if I hadn't been hired.
Interview Question – Name a time at one of your past employers when a new process was introduced that you felt negatively about and how did you handle it. Answer Question
Negotiation Details – I was given everything up front in the interview and I wasn't choosy, so the negotiating factor was great for me
Helpful Interview?
Yes |
No
Problem with this interview?
Add Employer Response
Embed
- «
- 1
- »
See What Capital One Employees Are Saying Posted by employees
Pros:
Well-run company at the top of the house - strategy will keep them out of big trouble in the industry
Extremely bright folks work there, making every day intellectually challenging
Pay and benefits are very good
– Full Review
`
More Capital One Ratings & Reviews ()
Worked for Capital One? Contribute to the Community!
Add Review Add Salary Add Interview Review Add PhotosCapital One Photos
Interviews by Company
Salaries by Company
- JPMorgan Chase Salaries
- Washington Mutual Salaries
- GE Salaries
- American Express Salaries
- Ford Motor Salaries
- General Motors Salaries
- Caterpillar Salaries
- Countrywide Financial Salaries
- Fannie Mae Salaries
- GE Capital Salaries
- Freddie Mac Salaries
- Citibank Salaries
- RBC Financial Group Salaries
- Regions Financial Salaries
Flag this {0} as inappropriate
Would you like us to review something? Please describe the problem with this {0} and we will look into it.
Oops!
We're sorry but your feedback didn't make it to the team. Your input is valuable to us – would you mind trying again?
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
