Capital One Teller Interview Questions

Updated Aug 17, 2015
30 Interview Reviews

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Teller Interview

Anonymous Employee in New York, NY
Accepted Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 4 weeks. I interviewed at Capital One (New York, NY) in February 2009.

Interview

applied online and had to take an accessment test. got a call from a recruiter and answered a few questions. recruiter set me up for a phone interview the following day. I was asked questions such as... how did i resspond to an irate customer. and we did role play. I was called for an interview with branch manager and it was a success.

Interview Questions

Other Interview Reviews for Capital One

  1. Helpful (1)  

    Teller Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Capital One (New York, NY) in June 2010.

    Interview

    Took the test when I applied. Recruiter contacted me one month later. Asked questions like why do you want to be hired, what do you expect from this job, etc. Fully form answers to these questions before your interview. Also, make sure you ask them questions. I was contacted later by hiring managers who 1:1 interviewed me for the teller position in their banks. I was accepted soon after. It is a wonderful place to work and my colleagues couldnt be nicer! I'm really happy with my job and intend to keep it at it and get better and better. Promotional opportunities are also decent.

    Interview Questions

    • Why do you want this job? Why should we hire you?   Answer Question
    • GIve an example where you had to deal with a difficult customer.   Answer Question
  2.  

    Teller Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    The process took 1 day. I interviewed at Capital One in July 2010.

    Interview

    I applied one night, and got a phone call about 2 days after. The lady was nice and just told me she'd like to schedule a phone interview after the weekend since she had called me on a friday. She just asked me the basic simple questions of why do you want to work here and so on. Afterwards, she had then decided to schedule me for a one on one interview with her the next day. So the next day came and I attended the interview. Simple 5 questions that just wanted you to go into indetail about what you would do if this happened, or how did you deal with this situation. Then after the interview was done, she told me that they would finish up interviews later that day and call me tomorrow with the result. For some reason though, near the end of the interview I could tell that she was just faking being nice, and she made it seem like she regreted giving me the interview. Some interviewers just give off that vibe and she had it. All I can say though is that I tried.

    Interview Questions

    • Tell me about a time where you had to rely on someone else in your department to get a job done, and how did ya'll complete the task, and how did ya'll get over any problems if there were any.   Answer Question
    • Tell me about a time where you had to describe a policy to a customer and what was the policy, and how did the customer react to the policy, and how did you handle their reaction if it was negative.   Answer Question
  3.  

    Teller Interview

    Anonymous Interview Candidate in Jersey City, NJ
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Capital One (Jersey City, NJ) in February 2012.

    Interview

    a recruter called me for a phone interview then the moved you to the interview with the branch manager ... the if they like you the offer you the job but they sent me an email that i was rejected ... even thou had previously wroked with capital one as a teller and had the experienced .. shhh

    Interview Questions

    • tell me about a time you had to deal with an angry contumer   Answer Question
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  5. Helpful (3)  

    Teller Interview

    Anonymous Employee in Lake Charles, LA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Capital One (Lake Charles, LA) in September 2011.

    Interview

    I applied online for Capital one. I studied the company through their website and tailored an interview with potential questions. First they contact you over phone and ask you some basic questions: why do you want to work for the company? what makes you a good candidate and questions from that level. During my interview I pointed out my qualifications and related them to the company's philosophy. I answered them boldly and confidently. Make sure you ask the golden questIon AT THE END: AM I MOVING FORWARD IN THE HIRING PROCESS/ DO YOU HAVE ANY RESERVATIONS IN HIRING ME/ MOVING ME FORWARD? second interview was at a conference room with 2 ladies who asked me about my solving conflict skills, team work skills and sales skills..... make sure you have all kind of situations you solved in mind and look at them in the eye..... At the end after I asked the golden question they offered me also a position as a personal banker as well. They told me regardless of my choice the teller position would still be available.

    Interview Questions

    • Tell me about a time when a client was very dissatisfied and how did you handle it?   Answer Question
  6.  

    Teller Interview

    Anonymous Interview Candidate in Annapolis, MD
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Capital One (Annapolis, MD) in August 2013.

    Interview

    After completing the online application, I received a phone call to schedule a phone interview within the next couple of days. The phone interview was with the same person that scheduled it. They asked just a few basic questions about my past experiences and future availability as well as a more thorough description of the job. 1 - What interested you in the finance industry? 2 - Name a past experience where you worked in a team? 3 - If you were the only teller working, and you had a customer at the desk, while the phone rings and a customer at the drive-thru, how would you handle the situation? 4 - What is your most accomplished experience? After the series of questions she gave me a number for compensation and asked that would suit me. Once I said yes, she offered me an in-person interview at a branch near me with the brand and regional manager. The in-person interview was practically identical to the phone interview.

    Interview Questions

    • If you were the only teller working, and you had a customer at the desk, while the phone rings and a customer at the drive-thru, how would you handle the situation?   Answer Question
  7.  

    Teller Interview

    Anonymous Employee
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Capital One.

    Interview

    I applied online through the website, interviewed 2 months later at a branch with the lead teller, I was sent an offer letter a week later, did a drug test, went for training for a week off site, started at my designated branch a week later.

    Interview Questions

  8.  

    Teller Interview

    Anonymous Employee in Ellicott City, MD
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Capital One (Ellicott City, MD) in September 2014.

    Interview

    HR called first & did an over-the-phone interview. Next, I had to travel to a branch & interview with 2 managers that assist in the process. Then, HR called back & said I was recommended to be passed thru & to meet with the actual branch manager of where I would be working.

    Interview Questions

    • I had to give actual scenarios of different situations. They didn't just want to know "what would you do...." but more like "what DID you do...." I had been unemployed for months so specific situations escaped my memory; but they told me to calm down & just think.   Answer Question

    Negotiation

    They offered me close to what I was making at my last job.

  9. Helpful (1)  

    Teller Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Capital One.

    Interview

    I applied online and within a few days, an HR recruiter contacted me and we had a phone interview. Basic questions about hypothetical situations, customer service and sales experience. She then set me up with an interview at a branch where I met 2 branch managers. After that, I got a call the next day or day after saying they were proceeding with me. They were pretty fast and pretty good with keeping in touch with me. They were also very courteous and flexible with my start date which was very helpful.

    Negotiation

    They offered me what I wanted, so I couldn't negotiate.

  10. Helpful (7)  

    Teller Interview

    Anonymous Employee in Lynbrook, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Capital One (Lynbrook, NY) in February 2015.

    Interview

    I applied online and it took about 3 weeks till I received an email do to an online interview. It was me sitting down dressed up and recording my answers for most of the basic interview questions, with some essay parts that just asked what kind of hours can I work and describing why i'm fit for the job. Then about 3 days later got a call for a branch interview. Hoping for the best.

    Interview Questions

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