Capitol Federal Financial
3.5 of 5 8 reviews
www.capfed.com Topeka, KS 1000 to 5000 Employees

Capitol Federal Financial Interview Questions & Reviews

Updated May 15, 2014
All Interviews Received Offers

Getting the Interview 

100%

Interview Experience 

50%
50%
0%

Interview Difficulty 

Average Difficulty
4 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Easy Interview

Dispute Coordinator - Call Center Interview

Dispute Coordinator - Call Center
Tampa, FL

I applied online and the process took 1 week - interviewed at Capitol Federal Financial in May 2014.

Interview Details – Apply online - skills test/inbound call center simulation and personality test (be prepared to spend 45 - 60 minutes all together, you do have the option for to complete tests at later time, but with 48 hours of application)
Phone interview with recruiter (10 minutes)
Face to face interview with hiring manager (30-40 minutes)
Offer contingent of background check

Interview Question – Behavioral interview questions - use STAR method to answer
Role play - interviewer is the caller, you are the agent
  Answer Question

Negotiation Details – Able to negotiate schedule
Unable to negotiate salary because there is a base pay with monthly incentive

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Overland Park, KS

I applied online and the process took 1 week - interviewed at Capitol Federal Financial in June 2011.

Interview Details – Applied online, interviewed with HR, second interview was with branch managers.

Interview Question – Mostly behavioral questions, some situational questioning regarding previous customer service work.   Answer Question

Negotiation Details – Not much negotiation; it's entry level work.

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No Offer

Neutral Experience

Average Interview

Supervisor Interview

Supervisor
Olathe, KS

I applied online and the process took a day - interviewed at Capitol Federal Financial in April 2011.

Interview Details – It was an internal interview for the company I currently work for.
They asked questions regarding my current job duties, my goals in the company, where I see myself in 3 years, how I would handle an upset customer, do I cross sale, if I do and the customer declines what would I do.

I think they they need to give you specific scenarios and ask you to handle it.

Interview Question – How do you feel about your current managment.   Answer Question

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No Offer

Neutral Experience

Easy Interview

Marketing Professional Interview

Marketing Professional
Overland Park, KS

I applied online and the process took a day - interviewed at Capitol Federal Financial in February 2011.

Interview Details – Very cordial and collegial. Compared notes with my past versus current wish list for prospective hire. Questions about contacts and descriptions of how the team works at CapFed. I thought the interview went very well, but didn't get the job. Got the impression that the position had probably already been filled, and that maybe I was brought in just as courtesy or control.

Interview Question – Why do you want to work for CapFed?   View Answer

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