Capitol Federal Financial Interview Questions

Updated May 15, 2014
Updated May 15, 2014
4 Interview Reviews

Interview Experience

Interview Experience

50%
50%
0%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1.  

    Dispute Coordinator - Call Center Interview

    Anonymous Interview Candidate  in  Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I applied online. The process took 1 week - interviewed at Capitol Federal Financial in May 2014.

    Interview Details

    Apply online - skills test/inbound call center simulation and personality test (be prepared to spend 45 - 60 minutes all together, you do have the option for to complete tests at later time, but with 48 hours of application)
    Phone interview with recruiter (10 minutes)
    Face to face interview with hiring manager (30-40 minutes)
    Offer contingent of background check

    Interview Questions
    • Behavioral interview questions - use STAR method to answer
      Role play - interviewer is the caller, you are the agent
        Answer Question
    Negotiation Details
    Able to negotiate schedule
    Unable to negotiate salary because there is a base pay with monthly incentive
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Overland Park, KS
    Anonymous Interview Candidate in Overland Park, KS
    Application Details

    I applied online. The process took 1 week - interviewed at Capitol Federal Financial in June 2011.

    Interview Details

    Applied online, interviewed with HR, second interview was with branch managers.

    Interview Questions
    • Mostly behavioral questions, some situational questioning regarding previous customer service work.   Answer Question
    Negotiation Details
    Not much negotiation; it's entry level work.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Supervisor Interview

    Anonymous Interview Candidate  in  Olathe, KS
    Anonymous Interview Candidate in Olathe, KS
    Application Details

    I applied online. The process took a day - interviewed at Capitol Federal Financial in April 2011.

    Interview Details

    It was an internal interview for the company I currently work for.
    They asked questions regarding my current job duties, my goals in the company, where I see myself in 3 years, how I would handle an upset customer, do I cross sale, if I do and the customer declines what would I do.

    I think they they need to give you specific scenarios and ask you to handle it.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5.  

    Marketing Professional Interview

    Anonymous Interview Candidate  in  Overland Park, KS
    Anonymous Interview Candidate in Overland Park, KS
    Application Details

    I applied online. The process took a day - interviewed at Capitol Federal Financial in February 2011.

    Interview Details

    Very cordial and collegial. Compared notes with my past versus current wish list for prospective hire. Questions about contacts and descriptions of how the team works at CapFed. I thought the interview went very well, but didn't get the job. Got the impression that the position had probably already been filled, and that maybe I was brought in just as courtesy or control.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview

Worked for Capitol Federal Financial? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.