CarMax Business Office Associate Interview Questions

Updated Aug 8, 2014
Updated Aug 8, 2014
34 Interview Reviews

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Business Office Associate Interview

Anonymous Interview Candidate in Orlando, FL
Anonymous Interview Candidate in Orlando, FL
Application Details

I applied online. The process took a weekinterviewed at CarMax in August 2014.

Interview Details

I filled out the application online and a week or so later they called me to schedule phone interview. I felt that the phone interview went very well (mostly behavioral questions) because they immediately wanted to schedule an in person interview a few days later. When I arrived I was instructed to fill out info on a computer for background checks and answer a few screening questions (criminal history, employment history, etc). After that I waited for the managers interviewing me.

Once they were ready we introduced ourselves and went into an office for the interview. I was surprised at how young they both were and the lead interviewer was one of those people who's so completely dedicated to the company that it's a bit frightening. Anyways they ask more behavioral questions and overall I felt that I answered them just as well as I had on the previous interview. When we were done they said they had to step out for a minute and would be back. They returned a few minutes later to say that they had a more interviews taking place throughout the week but that I should expect to hear from the recruiter after that. The next morning I received an e-mail stating that I didn't get the job.

I really can't figure out where I went wrong. I have many years of customer service experience, offered firm handshakes, dressed professionally, was friendly to everyone in the store while I was waiting, basically everything that you're supposed to do. Clearly they couldn't have had the time to interview more people between my interview and the email. I really wish I knew the reason.

Interview Questions
  • "Tell me about a time when had to make a quick decision?"   Answer Question
No Offer
Neutral Experience
Average Interview

Other Interview Reviews for CarMax

  1. 1 person found this helpful  

    Business Office Associate Interview

    Anonymous Interview Candidate in Charleston, SC
    Anonymous Interview Candidate in Charleston, SC
    Application Details

    I applied online. The process took 5 daysinterviewed at CarMax.

    Interview Details

    I originally applied for a Buyer's Assistant position. I had phone interview with a manager who asked me to come in for a face to face interview the next day. Once you arrive, you sit in a room by yourself and answer questions on a computer such as, "have you ever murdered someone." (If you've murdered someone, I hope you're in prison and not interviewing for a job at Carmax). I interviewed with the same manager from the phone interview for about an hour and then he brought in his manager. All in all, I was there for about 2 hours that day. The next day, I got a call back and they said I was basically overqualified and they wanted me to come back in for another interview for the Business Office Associate position. I figured, better position, better pay. Wrong. I was shocked that they offered me $10/hr after my FOURTH interview. I took the drug test and tentatively accepted the position. Once I got home, I realized that $10 isn't even worth me getting out of bed in the morning so I called back and declined. $10/hr is not acceptable to offer someone with a bachelor's degree as far as I'm concerned. On the plus side, everyone I met at Carmax was very nice and I really think it would have been a fun place to work otherwise.

    Interview Questions
    • All behavioral questions. Tell me about a time when...   Answer Question
    Reasons for Declining

    Pay was not appropriate for my education and background

    Declined Offer
    Negative Experience
    Average Interview
  2. 1 person found this helpful  

    Business Office Associate Interview

    Anonymous Interview Candidate in Roseville, CA
    Anonymous Interview Candidate in Roseville, CA
    Application Details

    I applied online. The process took 5 daysinterviewed at CarMax in May 2014.

    Interview Details

    Had a phone interview first and then was invited in to the store. Interviewed by 4 people the same day all managers. Very thorough. Asked many questions about past work experience. Whole interview took about 3.5 hours. Was asked to do a drug test and offered a position on the spot.

    Interview Questions
    • Give me a time when you were faced with a difficult time constraint and how you handled it.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  3.  

    Business Office Associate Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online. The process took a weekinterviewed at CarMax in May 2014.

    Interview Details

    I Had 3 different interview with 3 different department managers each of those went well. They asked typical questions some are so redundant or the previous interviewer already asked. They seemed very scripted with the questions and they have to read everything verbatim.

    Reasons for Declining

    The pay was not enough.

    Declined Offer
    Negative Experience
    Average Interview
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  5.  

    Business Office Associate Interview

    Anonymous Interview Candidate in Fort Worth, TX
    Anonymous Interview Candidate in Fort Worth, TX
    Application Details

    I applied online. The process took a dayinterviewed at CarMax in May 2014.

    Interview Details

    3 interviews over 4 hours. Very friendly and comfortable interviews.Interviewers were able to discuss their personal experience with Carmax.The first interviewer also discussed other positions that I might be interested in that I hadn't considered.

    Interview Questions
    • Questions were pretty basic and expected for example on question was - can you remember a time when you had to deal with a difficult customer.   Answer Question
    Reasons for Declining

    Compensation was low.

    Declined Offer
    Positive Experience
    Easy Interview
  6.  

    Business Office Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at CarMax.

    Interview Details

    pretty easy, simple interview like most jobs. you'll be interviewed by 2-3 managers and hired if you pass.

    Negotiation Details
    no negotiation , part time starts at $10 which was pretty good at the time. considering i was coming from Gap making 8.25
    Accepted Offer
    Positive Experience
    Average Interview
  7. 2 people found this helpful  

    Business Office Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at CarMax in February 2014.

    Interview Details

    Was contacted one week after submitting online application. Initial contact was friendly and brief - the woman I spoke with set up a next-day phone interview with me. After completing the phone interview, I was told that I would be contacted within a week if they wanted to continue on with the process. I was contacted by the same woman two days later and asked to come in for an in-store interview (scheduled for after the weekend). The in-store interview was about 2 hours, half of which was spent waiting for interviewers. It started with a brief online interview questionnaire asking simple questions about my work/life history (drug use, jobs omitted on application, history of theft?). I was interviewed, first, by a gentleman from a different department (standard interview questions, What do you know about CarMax? along with incident questions). I was then interviewed by a couple of managers (many of the same questions) and told they would be in contact with me within the next couple of weeks. I was contacted the next day and scheduled to come back in for a follow-up interview (scheduled for next week). All staff members I encountered were friendly and hospitable.

    Interview Questions
    • No unexpected, difficult questions. However, when being asked "incident questions", like 'Tell me about a time when you had to make a difficult decision in a quick manner...', they are looking for specific answers, nothing generalized.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  8.  

    Business Office Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at CarMax in February 2014.

    Interview Details

    Call back next day for a phone interview

    Reasons for Declining

    Not enough money

    Declined Offer
    Neutral Experience
    Easy Interview
  9.  

    Business Office Associate Interview

    Anonymous Interview Candidate in Greenville, SC
    Anonymous Interview Candidate in Greenville, SC
    Application Details

    I applied online. The process took 2 daysinterviewed at CarMax in February 2014.

    Interview Details

    First I had my phone interview, which were pretty basic questions. Asking a lot abut your past work experience. After my phone interview they wanted to schedule a face to face interview. When you get there, they make you sit in this office on a computer and answering questions online asking if you have ever done drugs, have you stolen anything, etc. That takes about 10-15 minutes. After that, someone will interview you, and be prepared for a lot of questions. There were a lot of questions like "Tell me about a time where..." After my first interview they told me they want a second interview with a different person. So about 10 minutes later I was interviewed again by the guy who did my phone interview. Again, asking more questions about situations that you have been in, how did you solve this problem, tell me about a time where you did this...etc. After that interview I was pretty much offered the job right there and then! Starting pay is $10 an hour.

    Interview Questions
    • A lot of questions starting off as "Tell me about a time when..."   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Business Office Associate Interview

    Anonymous Interview Candidate in Irvine, CA
    Anonymous Interview Candidate in Irvine, CA
    Application Details

    I applied online – interviewed at CarMax.

    Interview Details

    Nice office and friendly staff

    Interview Questions
    No Offer
    Positive Experience
    Average Interview

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