CarMax Business Office Associate Interview Questions

Updated Mar 5, 2015
Updated Mar 5, 2015
42 Interview Reviews

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Business Office Associate Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online – interviewed at CarMax.

Interview Details

Interview process is long and can take a few hours if you are doing well in the interviews. Questionnaire in the beginning is typical for large corporations. Apply online this is the twentieth century! Basic questions for interviews just answer them and don't try to fake an answer and be genuine.

Interview Questions
Accepted Offer
Positive Experience
Difficult Interview

Other Interview Reviews for CarMax

  1.  

    Business Office Associate Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took a weekinterviewed at CarMax in February 2015.

    Interview Details

    The interview was a long process. I had five rounds one was with a computer to ensure I was not a rapist, murder, or drug dealer. The questions are through. All questions were read off of the paper. All of my interviews were kind, personable, and seemed to really enjoy their jobs.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Business Office Associate Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2 daysinterviewed at CarMax in January 2015.

    Interview Details

    Application experience was similar to other postings except when I was initially contacted, there was no phone interview, so there was no opportunity for me or CarMax to determine if there was a good fit. I was invited to an in-person interview. The first question asked of me was to provide my social security number. I found that to be extraordinary in this day and age of hacking into company's databases and identity theft to provide a private detail like that before we had even decided if it was worth moving forward in the process. I inquired as to what happens with my data if there's no job offer, and the HR person wasn't sure. I then filled out a questionnaire about whether I've raped or murdered anyone, done drugs, stolen items from an employer, etc., etc. I found these questions to set an extremely negative tone and created a feeling of "we know we're hiring scumbags; we just need to know how big a scumbag you are." The next step was to sign authorizations and waivers that provided broad sweeping powers to CarMax, e.g. an authorization to pull my credit report (now and at any time in the future as decided by CarMax!). I understand CarMax's need for this information, but feel strongly it should come later in the process. While I waited for my next step, I observed an interview at an adjacent desk. The interviewer read scripted questions and did not seem to pay any attention to the answers provided by the candidate; he appeared to be scanning his paper to choose the next scripted question he would ask. I excused myself from moving forward in the process at this point. I got the impression that CarMax views the interviewing process as a one-way determination - solely whether they like you rather than whether you will enjoy working for them.

    Interview Questions
    No Offer
    Negative Experience
  3. 4 people found this helpful  

    Business Office Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at CarMax.

    Interview Details

    I applied for the position, got a call from hr within a week to setup a phone interview. Had my phone interview. Got a call back about a week or so to set up an in person interview. Arrived at my in person interview where I met with the Hr lady I spoke with over the phone. She immediately set me up on the computer to go over questions like "are you a criminal" in diff ways as well as past employment questions. After you pass that you fill out paperwork. The paperwork is for background checks. I then had a manager from the buyer side come talk to me and ask me generated questions that came from my computer questions. Then the asst manager and lead business office associate came in and tagged teamed me. Finally the manager over the business office came in and interviewed me.I was offered the job on the spot

    Interview Questions
    Negotiation Details
    Not really negotiable, standard pay for everyone then an increase after training
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 5 people found this helpful  

    Business Office Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at CarMax.

    Interview Details

    Very thorough interview questions lots of behavioral questions so be prepared to have some specific situations in mind. Phone interview about 4 questions and got a face to face. Got on the computer was asked a few questions. Didn't take very long, if you don't answer the questions wrong. Talked with 3 different managers and got hired on the spot.

    Interview Questions
    • Tell me about a time you overcame a difficult and frustrating work experience?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6. 3 people found this helpful  

    Business Office Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at CarMax.

    Interview Details

    The actual process went pretty smooth. I applied back in October not expecting to hear anything back because of previous experience applying with them. Randomly I recieved a phone call from the manager assistant asking me if I was still interested and was wondering if I would want to set up a phone interview for the next day. I then had my phone I interview and when I passed that I had an in store interview. When I first arrived I had to fill out some paperwork and do an online assessment. This assessment asked me questions about crimes which not. I did this with the same person that set up my phone interview. After waiting for about 15 minutes I intervied with a manger and was asked a series of behavioral questions and typical why do you want to work here questions. Then I was interviewed by another manager in the same department and was asked another series of behavioral questions. Then the two managers went and talked for about 15 minutes and then I was offered the job. It was very nice the whole entire process but it did take longer than normal interviews so just be prepared.

    Interview Questions
    Negotiation Details
    I didn't negotiate the pay seemed fair for the job.
    Accepted Offer
    Positive Experience
    Difficult Interview
  7. 2 people found this helpful  

    Business Office Associate Interview

    Anonymous Employee in Orlando, FL
    Anonymous Employee in Orlando, FL
    Application Details

    I applied online. The process took a weekinterviewed at CarMax in August 2014.

    Interview Details

    I filled out the application online and a week or so later they called me to schedule phone interview. I felt that the phone interview went very well (mostly behavioral questions) because they immediately wanted to schedule an in person interview a few days later. When I arrived I was instructed to fill out info on a computer for background checks and answer a few screening questions (criminal history, employment history, etc). After that I waited for the managers interviewing me.

    Once they were ready we introduced ourselves and went into an office for the interview. I was surprised at how young they both were and the lead interviewer was one of those people who's so completely dedicated to the company that it's a bit frightening. Anyways they ask more behavioral questions and overall I felt that I answered them just as well as I had on the previous interview. When we were done they said they had to step out for a minute and would be back. They returned a few minutes later to say that they had a more interviews taking place throughout the week but that I should expect to hear from the recruiter after that. The next morning I received an e-mail stating that I didn't get the job.

    I really can't figure out where I went wrong. I have many years of customer service experience, offered firm handshakes, dressed professionally, was friendly to everyone in the store while I was waiting, basically everything that you're supposed to do. Clearly they couldn't have had the time to interview more people between my interview and the email. I really wish I knew the reason.

    Interview Questions
    • "Tell me about a time when had to make a quick decision?"   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  8.  

    Business Office Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at CarMax in August 2014.

    Interview Details

    Phone interview,In Face Interview with a bunch of different people from the staff,drug test ,hired/ not hired. It was pretty easy especially if you are friendly and confident . When they ask you questions sound happy and don't go on and on and on simply answer the question.

    Interview Questions
    • Just basics questions pertaining to work history how you would handle irate customers how well you get along with your peers   Answer Question
    Negotiation Details
    Not able to negotiate but everytime you pass a course in your booklet you get a raise
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 3 people found this helpful  

    Business Office Associate Interview

    Anonymous Employee in Charleston, SC
    Anonymous Employee in Charleston, SC
    Application Details

    I applied online. The process took 5 daysinterviewed at CarMax.

    Interview Details

    I originally applied for a Buyer's Assistant position. I had phone interview with a manager who asked me to come in for a face to face interview the next day. Once you arrive, you sit in a room by yourself and answer questions on a computer such as, "have you ever murdered someone." (If you've murdered someone, I hope you're in prison and not interviewing for a job at Carmax). I interviewed with the same manager from the phone interview for about an hour and then he brought in his manager. All in all, I was there for about 2 hours that day. The next day, I got a call back and they said I was basically overqualified and they wanted me to come back in for another interview for the Business Office Associate position. I figured, better position, better pay. Wrong. I was shocked that they offered me $10/hr after my FOURTH interview. I took the drug test and tentatively accepted the position. Once I got home, I realized that $10 isn't even worth me getting out of bed in the morning so I called back and declined. $10/hr is not acceptable to offer someone with a bachelor's degree as far as I'm concerned. On the plus side, everyone I met at Carmax was very nice and I really think it would have been a fun place to work otherwise.

    Interview Questions
    • All behavioral questions. Tell me about a time when...   Answer Question
    Reasons for Declining

    Pay was not appropriate for my education and background

    Declined Offer
    Negative Experience
    Average Interview
  10. 1 person found this helpful  

    Business Office Associate Interview

    Anonymous Interview Candidate in Roseville, CA
    Anonymous Interview Candidate in Roseville, CA
    Application Details

    I applied online. The process took 5 daysinterviewed at CarMax in May 2014.

    Interview Details

    Had a phone interview first and then was invited in to the store. Interviewed by 4 people the same day all managers. Very thorough. Asked many questions about past work experience. Whole interview took about 3.5 hours. Was asked to do a drug test and offered a position on the spot.

    Interview Questions
    • Give me a time when you were faced with a difficult time constraint and how you handled it.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview

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