CarMax Business Office Associate Interview Questions

Updated Apr 4, 2015
44 Interview Reviews

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Helpful (1)  

Business Office Associate Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Difficult Interview
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied online – interviewed at CarMax.

Interview

Interview process is long and can take a few hours if you are doing well in the interviews. Questionnaire in the beginning is typical for large corporations. Apply online this is the twentieth century! Basic questions for interviews just answer them and don't try to fake an answer and be genuine.

Interview Questions

Other Interview Reviews for CarMax

  1.  

    Business Office Associate Interview

    Anonymous Interview Candidate in Norfolk, VA
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 daysinterviewed at CarMax (Norfolk, VA) in March 2015.

    Interview

    It was long you have to do the basic computer questions are you a murder and such I answered some of the questions yes (Do you know someone who is using drugs) and what did you do about it.Then I had an interview with one of the sales mangers and he asked basic what would you do questions (I would have lots of situations in which you shine for this interview) Then the final interview where there was two people.

    Interview Questions

    • When was a time you had to provide costumer service to an upset costumer? What did you do and how did they respond.   Answer Question
  2.  

    Business Office Associate Interview

    Anonymous Interview Candidate in Charlotte, NC
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at CarMax (Charlotte, NC) in February 2015.

    Interview

    The interview was a long process. I had five rounds one was with a computer to ensure I was not a rapist, murder, or drug dealer. The questions are through. All questions were read off of the paper. All of my interviews were kind, personable, and seemed to really enjoy their jobs.

    Interview Questions

  3. Helpful (2)  

    Business Office Associate Interview

    Anonymous Employee
    No Offer
    Negative Experience
    No Offer
    Negative Experience

    Application

    I applied online. The process took 2 daysinterviewed at CarMax in January 2015.

    Interview

    Application experience was similar to other postings except when I was initially contacted, there was no phone interview, so there was no opportunity for me or CarMax to determine if there was a good fit. I was invited to an in-person interview. The first question asked of me was to provide my social security number. I found that to be extraordinary in this day and age of hacking into company's databases and identity theft to provide a private detail like that before we had even decided if it was worth moving forward in the process. I inquired as to what happens with my data if there's no job offer, and the HR person wasn't sure. I then filled out a questionnaire about whether I've raped or murdered anyone, done drugs, stolen items from an employer, etc., etc. I found these questions to set an extremely negative tone and created a feeling of "we know we're hiring scumbags; we just need to know how big a scumbag you are." The next step was to sign authorizations and waivers that provided broad sweeping powers to CarMax, e.g. an authorization to pull my credit report (now and at any time in the future as decided by CarMax!). I understand CarMax's need for this information, but feel strongly it should come later in the process. While I waited for my next step, I observed an interview at an adjacent desk. The interviewer read scripted questions and did not seem to pay any attention to the answers provided by the candidate; he appeared to be scanning his paper to choose the next scripted question he would ask. I excused myself from moving forward in the process at this point. I got the impression that CarMax views the interviewing process as a one-way determination - solely whether they like you rather than whether you will enjoy working for them.

    Interview Questions

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  5. Helpful (5)  

    Business Office Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at CarMax.

    Interview

    I applied for the position, got a call from hr within a week to setup a phone interview. Had my phone interview. Got a call back about a week or so to set up an in person interview. Arrived at my in person interview where I met with the Hr lady I spoke with over the phone. She immediately set me up on the computer to go over questions like "are you a criminal" in diff ways as well as past employment questions. After you pass that you fill out paperwork. The paperwork is for background checks. I then had a manager from the buyer side come talk to me and ask me generated questions that came from my computer questions. Then the asst manager and lead business office associate came in and tagged teamed me. Finally the manager over the business office came in and interviewed me.I was offered the job on the spot

    Interview Questions

    Negotiation

    Not really negotiable, standard pay for everyone then an increase after training

  6. Helpful (7)  

    Business Office Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at CarMax.

    Interview

    Very thorough interview questions lots of behavioral questions so be prepared to have some specific situations in mind. Phone interview about 4 questions and got a face to face. Got on the computer was asked a few questions. Didn't take very long, if you don't answer the questions wrong. Talked with 3 different managers and got hired on the spot.

    Interview Questions

    • Tell me about a time you overcame a difficult and frustrating work experience?   Answer Question
  7. Helpful (4)  

    Business Office Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online – interviewed at CarMax.

    Interview

    The actual process went pretty smooth. I applied back in October not expecting to hear anything back because of previous experience applying with them. Randomly I recieved a phone call from the manager assistant asking me if I was still interested and was wondering if I would want to set up a phone interview for the next day. I then had my phone I interview and when I passed that I had an in store interview. When I first arrived I had to fill out some paperwork and do an online assessment. This assessment asked me questions about crimes which not. I did this with the same person that set up my phone interview. After waiting for about 15 minutes I intervied with a manger and was asked a series of behavioral questions and typical why do you want to work here questions. Then I was interviewed by another manager in the same department and was asked another series of behavioral questions. Then the two managers went and talked for about 15 minutes and then I was offered the job. It was very nice the whole entire process but it did take longer than normal interviews so just be prepared.

    Interview Questions

    Negotiation

    I didn't negotiate the pay seemed fair for the job.

  8.  

    Business Office Associate Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a dayinterviewed at CarMax (Atlanta, GA) in October 2014.

    Interview

    First there is a phone interview and then you called in for a in person interview. You fill out an application about your personal information for background purposes. If you accept the job, then you have to pass a drug test

    Interview Questions

    • What is one experience where you were faced with a difficult customer and how did you solve it and what was the outcome?   Answer Question
  9. Helpful (3)  

    Business Office Associate Interview

    Anonymous Employee in Orlando, FL
    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at CarMax (Orlando, FL) in August 2014.

    Interview

    I filled out the application online and a week or so later they called me to schedule phone interview. I felt that the phone interview went very well (mostly behavioral questions) because they immediately wanted to schedule an in person interview a few days later. When I arrived I was instructed to fill out info on a computer for background checks and answer a few screening questions (criminal history, employment history, etc). After that I waited for the managers interviewing me.

    Once they were ready we introduced ourselves and went into an office for the interview. I was surprised at how young they both were and the lead interviewer was one of those people who's so completely dedicated to the company that it's a bit frightening. Anyways they ask more behavioral questions and overall I felt that I answered them just as well as I had on the previous interview. When we were done they said they had to step out for a minute and would be back. They returned a few minutes later to say that they had a more interviews taking place throughout the week but that I should expect to hear from the recruiter after that. The next morning I received an e-mail stating that I didn't get the job.

    I really can't figure out where I went wrong. I have many years of customer service experience, offered firm handshakes, dressed professionally, was friendly to everyone in the store while I was waiting, basically everything that you're supposed to do. Clearly they couldn't have had the time to interview more people between my interview and the email. I really wish I knew the reason.

    Interview Questions

    • "Tell me about a time when had to make a quick decision?"   Answer Question
  10. Helpful (1)  

    Business Office Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at CarMax in August 2014.

    Interview

    Phone interview,In Face Interview with a bunch of different people from the staff,drug test ,hired/ not hired. It was pretty easy especially if you are friendly and confident . When they ask you questions sound happy and don't go on and on and on simply answer the question.

    Interview Questions

    • Just basics questions pertaining to work history how you would handle irate customers how well you get along with your peers   Answer Question

    Negotiation

    Not able to negotiate but everytime you pass a course in your booklet you get a raise

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