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CarMax Business Office Associate Interview Questions & Reviews

Updated Aug 8, 2014
All Interviews Received Offers

Getting an Interview  

87%
8%
4%

Interview Experience  

56%
18%
25%

Interview Difficulty  

Average Difficulty
34 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

No Offer

Neutral Experience

Average Interview

Business Office Associate Interview

Business Office Associate
Orlando, FL

I applied online and the process took 1 week - interviewed at CarMax in August 2014.

Interview Details – I filled out the application online and a week or so later they called me to schedule phone interview. I felt that the phone interview went very well (mostly behavioral questions) because they immediately wanted to schedule an in person interview a few days later. When I arrived I was instructed to fill out info on a computer for background checks and answer a few screening questions (criminal history, employment history, etc). After that I waited for the managers interviewing me.

Once they were ready we introduced ourselves and went into an office for the interview. I was surprised at how young they both were and the lead interviewer was one of those people who's so completely dedicated to the company that it's a bit frightening. Anyways they ask more behavioral questions and overall I felt that I answered them just as well as I had on the previous interview. When we were done they said they had to step out for a minute and would be back. They returned a few minutes later to say that they had a more interviews taking place throughout the week but that I should expect to hear from the recruiter after that. The next morning I received an e-mail stating that I didn't get the job.

I really can't figure out where I went wrong. I have many years of customer service experience, offered firm handshakes, dressed professionally, was friendly to everyone in the store while I was waiting, basically everything that you're supposed to do. Clearly they couldn't have had the time to interview more people between my interview and the email. I really wish I knew the reason.

Interview Question – "Tell me about a time when had to make a quick decision?"   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Business Office Associate Interview

Business Office Associate

I applied through an employee referral and the process took 5 days - interviewed at CarMax in April 2011.

Interview Details – 3 interviews. asked a lot of name a time when questions. Also had to take a filing test. interviewed by Managers and HR Manager. Applied online
  the Associate recommended me. was offer position by last interview. Starting pay. take test to increase pay. Also had to take a filing test. drug test. etc

Interview Question – None of the questions are hard   View Answer

Negotiation Details – Job was offered. Starting pay


1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Business Office Associate Interview

Business Office Associate
Greenville, SC

I applied online and the process took 3 days - interviewed at CarMax in October 2013.

Interview Details – I went through about 5 interview processes. The first one was at the store and done online. The second one was with the hr lady. The third one was with the manager of my specific department. The fourth one was with another manager of a completely different department. Finally, the last interview was with another supervisor in the same exact department that I would be working in. I would say all interviews were intense because they were not scripted and was mostly about the person being interviewed. If you go in interested and with lots of questions (I do mean alot, stupid or not) you have a great chance of moving on. They are looking for a family oriented, friendly, happy, focused and competitive type of individual and they really love hearing what you have to say. So, the more you talk, the more they listen, the bigger the chance there is for you being selected.

Interview Question – Why would you be a good fit here at Carmax?   Answer Question

Negotiation Details – N/a


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Declined Offer

Negative Experience

Average Interview

Business Office Associate Interview

Business Office Associate
Houston, TX

I applied online and the process took 1 week - interviewed at CarMax in May 2014.

Interview Details – I Had 3 different interview with 3 different department managers each of those went well. They asked typical questions some are so redundant or the previous interviewer already asked. They seemed very scripted with the questions and they have to read everything verbatim.

Reason for Declining – The pay was not enough.


1 person found this helpful

Declined Offer

Negative Experience

Average Interview

Business Office Associate Interview

Business Office Associate
Charleston, SC

I applied online and the process took 5 days - interviewed at CarMax.

Interview Details – I originally applied for a Buyer's Assistant position. I had phone interview with a manager who asked me to come in for a face to face interview the next day. Once you arrive, you sit in a room by yourself and answer questions on a computer such as, "have you ever murdered someone." (If you've murdered someone, I hope you're in prison and not interviewing for a job at Carmax). I interviewed with the same manager from the phone interview for about an hour and then he brought in his manager. All in all, I was there for about 2 hours that day. The next day, I got a call back and they said I was basically overqualified and they wanted me to come back in for another interview for the Business Office Associate position. I figured, better position, better pay. Wrong. I was shocked that they offered me $10/hr after my FOURTH interview. I took the drug test and tentatively accepted the position. Once I got home, I realized that $10 isn't even worth me getting out of bed in the morning so I called back and declined. $10/hr is not acceptable to offer someone with a bachelor's degree as far as I'm concerned. On the plus side, everyone I met at Carmax was very nice and I really think it would have been a fun place to work otherwise.

Interview Question – All behavioral questions. Tell me about a time when...   Answer Question

Reason for Declining – Pay was not appropriate for my education and background


1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Business Office Associate Interview

Business Office Associate
Roseville, CA

I applied online and the process took 5 days - interviewed at CarMax in May 2014.

Interview Details – Had a phone interview first and then was invited in to the store. Interviewed by 4 people the same day all managers. Very thorough. Asked many questions about past work experience. Whole interview took about 3.5 hours. Was asked to do a drug test and offered a position on the spot.

Interview Question – Give me a time when you were faced with a difficult time constraint and how you handled it.   Answer Question


Declined Offer

Positive Experience

Easy Interview

Business Office Associate Interview

Business Office Associate
Fort Worth, TX

I applied online and the process took a day - interviewed at CarMax in May 2014.

Interview Details – 3 interviews over 4 hours. Very friendly and comfortable interviews.Interviewers were able to discuss their personal experience with Carmax.The first interviewer also discussed other positions that I might be interested in that I hadn't considered.

Interview Question – Questions were pretty basic and expected for example on question was - can you remember a time when you had to deal with a difficult customer.   Answer Question

Reason for Declining – Compensation was low.


2 people found this helpful

No Offer

Positive Experience

Difficult Interview

Business Office Associate Interview

Business Office Associate

I applied online and the process took 2 weeks - interviewed at CarMax in February 2014.

Interview Details – Was contacted one week after submitting online application. Initial contact was friendly and brief - the woman I spoke with set up a next-day phone interview with me. After completing the phone interview, I was told that I would be contacted within a week if they wanted to continue on with the process. I was contacted by the same woman two days later and asked to come in for an in-store interview (scheduled for after the weekend). The in-store interview was about 2 hours, half of which was spent waiting for interviewers. It started with a brief online interview questionnaire asking simple questions about my work/life history (drug use, jobs omitted on application, history of theft?). I was interviewed, first, by a gentleman from a different department (standard interview questions, What do you know about CarMax? along with incident questions). I was then interviewed by a couple of managers (many of the same questions) and told they would be in contact with me within the next couple of weeks. I was contacted the next day and scheduled to come back in for a follow-up interview (scheduled for next week). All staff members I encountered were friendly and hospitable.

Interview Question – No unexpected, difficult questions. However, when being asked "incident questions", like 'Tell me about a time when you had to make a difficult decision in a quick manner...', they are looking for specific answers, nothing generalized.   Answer Question


Declined Offer

Neutral Experience

Easy Interview

Business Office Associate Interview

Business Office Associate

I applied online and the process took a day - interviewed at CarMax in February 2014.

Interview Details – Call back next day for a phone interview

Reason for Declining – Not enough money


Accepted Offer

Positive Experience

Average Interview

Business Office Associate Interview

Business Office Associate
Greenville, SC

I applied online and the process took 2 days - interviewed at CarMax in February 2014.

Interview Details – First I had my phone interview, which were pretty basic questions. Asking a lot abut your past work experience. After my phone interview they wanted to schedule a face to face interview. When you get there, they make you sit in this office on a computer and answering questions online asking if you have ever done drugs, have you stolen anything, etc. That takes about 10-15 minutes. After that, someone will interview you, and be prepared for a lot of questions. There were a lot of questions like "Tell me about a time where..." After my first interview they told me they want a second interview with a different person. So about 10 minutes later I was interviewed again by the guy who did my phone interview. Again, asking more questions about situations that you have been in, how did you solve this problem, tell me about a time where you did this...etc. After that interview I was pretty much offered the job right there and then! Starting pay is $10 an hour.

Interview Question – A lot of questions starting off as "Tell me about a time when..."   Answer Question

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