Glassdoor is your free inside look at CarMax Business Office Associate interview questions and advice. All 14 interview reviews posted anonymously by CarMax employees and interview candidates.
No Offer – Interviewed in Roseville, CA Jan 2012 – Reviewed Jan 13, 2012
Interview Details – I had my first interview with CarMax yesterday for a Business Office Associate position that had opened up. This was a group interview, only about 7 people showed up and 3 of them were interviewing for the same position as I was. Everyone was VERY kind. Once everyone had arrived we introduced ourselves after hearing about each of the managers of the departments. After introductions and a short video talking about the benefits of working at CarMax and what CarMax values we got a tour of the whole facility. I didn't realize it was so big! Once we got back we were set up at a computer so that we could take the "Online Interview" which asked things such as "Do you do any type of drugs?" if so, "How often?" etc and other questions about shoplifting, seeing someone else shoplifting, taking money or items from a past employer. It was very easy and you do have to be honest because they do background checks, past employer checks and reference checks. Once completed we went back out to the waiting room and the three department managers split us up and interviewed us. I interviewed first with a young man named Sean, the interview was easy because he asked me questions and would share a story if he could relate. Made me very comfortable. No hard questions either just lots of examples from previous jobs. My second interview was with a woman who I assumed would be my manager if hired. She was so nice! She asked about my jobs and we had a nice conversation about a couple of them. Super nice. After she had asked me some more behavioral questions. She thanked me and told me that someone would give me a call if the manager selected me and a would receive a letter if they did not. Seems promising. Haven't heard back yet but I will be sending a thank you letter regardless, very effective and challenging interview process!
No Offer – Interviewed in Henderson, NV Oct 2011 – Reviewed Oct 11, 2011
Interview Details – Just had my extensive interview process today , was wondering if they make an offer/drug test right away , or if that is another process in itself? I was told I would know within 10 days their decision? If anyone knows please give me feed back !!! it would be appreciated
Accepted Offer – Interviewed in Jan 2013 – Reviewed Jan 20, 2013
Interview Details – I initially applied online for the position and was contacted by phone within a week. My first interview was a short phone interview (about 20 minutes) and consisted of typical interview questions - why do you want the job, where did you hear about the position, what are your qualifications. The woman I spoke with on the phone was very friendly and at the end of the interview she set up a time for me to come in for an in-person interview, which was 2 days after the phone interview. The in-person interview was betwee 2.5 and 3 hours, even though most of that time was spent in the waiting area for the next interviewer. I first completed an online interview (have you ever stolen/done drugs etc.) and then spoke with one man. After that, I spoke with another woman, then there was a short panel interview with the woman and one other girl (very short and informal), and then I took a short test where I compared VIN numbers and circled if they were the same or different. After, I waited again and was offered the job on the spot and I took a drug test. Everyone was very friendly and kind. A positive interview experience. Also, a tip. Do not lie to them because they do a very thorough background check.
Interview Question – Fairly typical interview questions. Answer Question
Negotiation Details – No negotiation. Just an hourly pay rate.
Accepted Offer – Interviewed in Jan 2010 – Reviewed Jun 25, 2010
Interview Details – Interviewing process was intense but well worth it. I know that they really stick by the whole "we don't hire people that don't fit the CarMax attitude." Which is a good thing in my book I may add.
Interview Question – Name a time and or place where you had to make a crucial decision on a moments notice Answer Question
Declined Offer – Interviewed in Greensboro, NC May 2012 – Reviewed Jun 21, 2012
Interview Details – I was contacted a few days after completing an online application. The phone interview was brief and when I asked for the salary range I was told they do not discuss that until the in-person interview. When I arrived for that interview I was taken to a cubicle in the back office to complete an assessment and provided personal information to have my background check submitted. The assessment was a lot of questions about drug use, personality and workplace behavior. I interviewed with two different people, a Sales Manager and a Back Office Assistant Manager. I was not given the pay rate ($10/hourly) until the end of the interview process, which lasted 2 hours. Then I was told if I wanted to move forward I could take my drug test that same day and get a New Hire Orientation packet, start date, etc. Basically, it was a conditional offer. The staff was really nice and professional. They said I could have some time to think about it, because it would be a pay cut for me. I explained earlier that I was still employed. I called back a few days later to thank them for the opportunity, but declined. I was offered another position in my career field shortly afterwards. However, a few weeks later I received a letter in the mail stating "while your background is impressive, regrettably, we need to let you know we have decided to pursue another candidate." Since I verbally declined I did not see a point in sending that, but overall the experience was average.
Reason for Declining – There was no salary negotiation. The starting pay is only $10.00/hourly, $11.00/hourly after completing 4 certifications, including getting a notary license at GTCC.
Accepted Offer – Interviewed in Austin, TX Apr 2013 – Reviewed Apr 19, 2013
Interview Details – Long! Got there earlier in the day, and left in the middle of the day. But the interviewers made up for it. The HR woman was very nice,and helpful.
Interview Question – None, pretty standard interview. Nothing out of the ordinary. Answer Question
No Offer – Interviewed in Austin, TX Jan 2012 – Reviewed Jan 20, 2012
Interview Details – I filled out an application online and afterwards another test which delves more into your personality and traits with several pages of questions following. I received a call and came in for the interview where they handed me a printout of my resume and answers and asked me to initial any changes along with forms for background checks thru the social security administration to check my past work history, service merchant association to report shoplifting charges and another one that I can't remember. They are very thorough with their background checks. Then I was sent to a computer to again check whether I was fired, shoplifted, misdemeanors, felony charges, or past drug use, etc. I interviewed with one man who was very nice and asked me open ended questions such as "tell me about yourself" then to another manager who asked me "why I would leave my last position and what would my last employer say about me?" More of the business related questions. This process took approx. 3 hrs and I had another interview scheduled so I had to cut mine short. It was the longest interview process I've ever had in my years of interviewing!
No Offer – Interviewed in Houston, TX May 2013 – Reviewed May 16, 2013
Interview Details – Applied online for a new location. Got a phone call to set up a phone interview. The phone interview was pretty brief and asked typical questions. Said they loved talking with me and set up my second interview. It was being held at a "hiring center." There I was seated at a computer to answer some questions about my drug history, etc. After being called in for the interview, I was asked the identical questions as on the phone, only like 4-5 questions. I can assume he did not like my answers, and I felt like I flunked a test or something, because after 4 simple questions I was done, told I'd hear something within 48 hours and then promptly escorted out the door. Felt like they already had hired for the position. They sent me an email first thing the next morning informing me they hired another candidate.
Interview Question – What made you apply for CarMax and for the position you applied for? Answer Question
No Offer – Interviewed in Louisville, KY Jun 2012 – Reviewed Jun 28, 2012
Interview Details – I was very excited to interview with CarMax a company on Fortune 100's best companies to work for. I was overqualified for the position I was applying for and had a very smooth and positive interview. Everything went very well and my final interviewer ( 3 total ) told me to definitely be expecting a phone call either that night or the following day. I left feeling very confident that I had the job; then no phone call. I called 3 business days after the interview to follow up and thank them for the interview and let them know I was still very interested in the position. No answer, left a voice mail for the recruiter. This was 3 weeks ago and I haven't heard anything from them either way. I'm very disappointed in them and feel very led on. If you don't want to hire me that is perfectly fine, but at least let me know.
Interview Question – Tell me about a time when.... (20 different generic variations) Answer Question
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