CarMax Interview Questions

Updated Apr 9, 2015
Updated Apr 9, 2015
438 Interview Reviews

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Candidate Interview Reviews

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  1. Helpful (3)  

    Sales Consultant Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at CarMax (Indianapolis, IN) in February 2015.

    Interview

    CarMax employs three-tier interview process.

    After submitting an application on-line (with includes 30+ minutes of questions), selected individuals are scheduled for a phone screen with on of the location's Sales Managers. This screen is very casual and for me consisted of a review of my background and my motivation for wanting to join CarMax in sales. The screen lasted less than 20 minutes.

    Successfully passing the phone screen led to an on-site interview. I was paired with two Sales Managers (one of which was the Senior Sales Manager). After taking an on-line assessment (basically my validating I was not a criminal), the managers took turns asking a series of corporately provided Behavioral Questions. IF one is prepared for this type of interview style, then the interview will go rather smoothly. This took around 45 minutes. Next, I was asked to "role play" selling a car to the Sales Manager (while the Senior Sales Manager took notes). I had been sent information on this role play prior to the interview. Following the basic script (which was provided) allowed for this activity to also go very smoothly. I was asked to take a seat in a waiting area as they compared notes, and was ultimately told that they were recommending me to speak with the Location General Manager.

    The third interview was with the Senior Sales Manager and the Location General Manager (LGM). This, again, was driven my a selection of corporately provided Behavioral Questions. At a point during the interview, it was apparently decided by the LGM that an offer would be extended. It was then that the LGM started to provide some very detailed specifics on lead generation, lead flow, commission tiers, and other information. The provision of this level of data allow for my being confident as to the offer and my opportunities for success.

    Interview Questions

    • Behavioral Questions make up the vast majority of the interivews.   1 Answer
  2.  

    Service Consultant Interview

    Declined Offer
    Neutral Experience
    Declined Offer
    Neutral Experience

    Interview

    One phone screen by a manager, the. A onsite interview with three different managers,then the next week was asked to do a simulation. The simulation is awkward without clear direction. They give u a sheet of paper to look at for like 10 min with policy's on it. Being that you haven't been trained or know what to expect this is extremely difficult. Also they take way to much of your time in the interview process.

    Interview Questions

  3.  

    Strategy Analyst Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 4 weeksinterviewed at CarMax (Atlanta, GA) in February 2015.

    Interview

    Submitted resume and about 2 weeks later got a call to schedule an interview. Interview had a brief get to know you period then a really simple case study (there was a correct answer... you will have to do math) and more information about the position. Should hear back in the next few days and if accepted the next step will be a tour of the site culminating with an offer.

    Interview Questions

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  5.  

    Sales Consultant Interview

    No Offer
    Positive Experience
    Easy Interview
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at CarMax (Frederick, MD) in February 2015.

    Interview

    Whole process took about a week and a half. Applied online and was called for phone interview hours later. Phone interview was basic and lasted 20 minutes. Filled out information on a computer and waited around 20 minutes to start the interview. First person interviewing just asked background information. Met with two new managers for real interview. 20 minutes and about 6-8 questions later the standard interview was over and I moved on to the mock car sale. Watched a short video and one manager role played as a customer and I was evaluated based on my selling technique. Interview was relaxed and managers were good guys. Overall good experience.

    Interview Questions

  6.  

    Service Consultant/Customer Advisor Interview

    No Offer
    Positive Experience
    Difficult Interview
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 daysinterviewed at CarMax (Mount Laurel, NJ) in February 2015.

    Interview

    The interview started with verifying my online application at a computer terminal. All information is verified by the applicant, and the system informs you of work history, and background checks so be sure all is accurate. I went through one on one, as well as panel interviews. Each is separated by a waiting period. My total interview time was about three hours on the first day, and was asked to come back for a customer service role play on an alternate day. Most sales and customer service positions at CarMax require the role play interview. I did get invited back for he role play interview which took about a half hour, but was not chosen for the position.
    The company is very thorough, and it seems to be a great place to work. If you are serious about a position here, brush up on the S-T-A-R method and bring your "A" Game! Good Luck!

    Interview Questions

    • Most interview questions are in S-T-A-R format so prepare for it.
      Here are some questions asked:
      1) Tell me a time when you went out of your way to help a fellow employee.
      2) Tell me a time when you went above and beyond to provide customer service.
      3) Tell me a time when you had to handle a dis-satisfied customer.
      4) Tell me about something that you took upon yourself to learn at your present job.
       
      Answer Question
  7.  

    Strategy Analyst Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 weeksinterviewed at CarMax (Durham, NC) in February 2015.

    Interview

    I applied for the strategy analyst summer intern position. The kind of first round was an online exam, and it was about mathematics an statistics. The second round was on-campus interview. The whole process was one hour and it was a combination of behavior and case interview. Be prepare to do some maths problem. It was not hard because the interviewer will go through the problem with you, and he will point out your mistake directly.

    Interview Questions

    • Can you go through with me about a time when you solve a problem with analytical skills?   1 Answer
  8.  

    Strategy Consultant Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 weeksinterviewed at CarMax in February 2015.

    Interview

    I applied online through my college career center and got a notification to take an online assessment a few weeks later. I was then contact by a recruiter to set up a phone interview and the questions were mainly behavioral except for one case question at the end. I got a call back after an hour and was invited for a second interview. The second interview was much longer with a more complicated case question.

    Interview Questions

  9.  

    Business Office Associate Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at CarMax (Charlotte, NC) in February 2015.

    Interview

    The interview was a long process. I had five rounds one was with a computer to ensure I was not a rapist, murder, or drug dealer. The questions are through. All questions were read off of the paper. All of my interviews were kind, personable, and seemed to really enjoy their jobs.

    Interview Questions

  10.  

    Strategy Analyst Interview

    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through college or university. The process took 2 weeksinterviewed at CarMax (Atlanta, GA) in February 2015.

    Interview

    A thirty minute interview with just a case component. We walked straight into the case.The case is not super difficult and there is a correct answer.There was no behavioral aspect to this interview.

    Interview Questions

  11.  

    Sales Consultant Interview

    Accepted Offer
    Neutral Experience
    Easy Interview
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online – interviewed at CarMax (Tampa, FL) in February 2015.

    Interview

    took 45 minutes, hired on the spot, did the drug test there- which was awkward peeing in a cup and handing it to the person who interviewed you. It was pretty easy, did the walk around on a vehicle in the showroom

    Interview Questions

    • basic interview questions, have you do a walk around on a vehicle   Answer Question

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