CarMax Interview Questions & Reviews
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Updated May 14, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 125 ratings 
“Average” Interview
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Interview Experience [?] Based on 125 ratings
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| 41–50 of 125 CarMax Interviews | Sort by |
IT Associate at CarMax
Posted Sep 21, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Oct 2010 in Richmond, VA (took 3 weeks)
Did a screening interview through university, then got called for an on-site interview.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at CarMax
Posted Sep 16, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Sep 2011 (took 2 days)
I sold a car at Carmax and was impressed with the process so I applied for a sales consultants job online. I was self-employed and in school but this didn't bother the gentleman who called me back to schedule a one-on-one interview in the store. He was enthusiastic about Carmax and explained that there was a paid training program but the job was largely commission-based. I was looking for a commission sales job so this scenario sounded good to me.
The gentleman on the phone advised me to bring a resume and watch the videos on Carmax so that I could prepare for "behaviorial" interviews questions such as "how did you handle a difficult situation with a customer." He seemed to feel that most people weren't prepared for this type of interview format whereas I think it's pro forma.
The in-store interview was strange from the get go. I arrived about 20 minutes early and waited to meet the woman I was told would be interviewing me. When she emerged from her office I tried to engage her in conversation but she only seemed interested in setting up an in-store online interview for me and was clearly perplexed as to why I'd brought a resume.
The in-store online interview was more elaborate than any online interview I've taken to date. In addition to asking whether you have committed vehicular manslaughter or smoked pot about 15 times the computer program wanted to know how many jobs I'd had that I hadn't declared on my original application and indicated that Carmax would check with the social security administration to see how my tax info lined up with my interview info. I was unsure how to answer this question as I'd had many sales jobs on a 1099 basis and didn't know how those jobs would be reported to the SSA so I indicated that I'd had many jobs that weren't listed on my application.
I submitted the paperwork to the woman who had set up the test and tried to explain that I wasn't sure how to answer the question about the number of jobs I'd had that weren't listed on my application. She said something non-committal and told me to wait in the customer waiting area.
I waited for a few minutes in the waiting area until someone came to speak with me. She took me to a tiny office without a desk and we chatted for a few minutes. She asked standard questions such as "what would you bring to the company" and "how have you handled a difficult customer." She too seem perplexed as to why I'd brought a resume and didn't refer to it except to say that she liked the resume folder it was in.
She then discussed the Carmax format which consists of a 6-week training program prior to associates working on the floor. This surprised me as I have extensive sales skills and wanted to start making money immediately as opposed to following a "mentor" who probably has poorer sales skills than I possess, yet I asked what the pay was for trainees. She said she couldn't discuss that until an offer was made but said, "it's more than minimum wage. That answer didn't impress me. She also said that working Sat. and Sun. was a must which also seemed like a drag.
In short, I thought I was interviewing for a 1099 sales job and instead ended up interviewing for a low-level W-2 job with no base salary.
She indicated that I would hear from CarMax in 3-5 days yet I was no longer interested in the job and she didn't seem very interested in me either.
2 days later I got a form letter saying that my background was impressive but Carmax was looking at another candidate.
The interview process seemed less-than-professional and almost entirely impersonal. It was as if I the computer was making a decision about me based on a personality test and background test as opposed to a human being making a decision about me based on my interpersonal and sales skills.
Very few sales people seemed to be working with customers or on the phone, and the employees were sloppily dressed. In general, I was very underwhelmed by the interview process and would not recommend that anyone other than someone right out of college apply for an entry-level sales position.
I wouldn't say that the interview was hard or easy - it was just weird and very impersonal.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
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Helpful Interview?
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No
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Sales Consultant at CarMax
Posted Sep 13, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2011 (took 2 weeks)
Good experience. First a qualifying phone interview that lasted 15 minutes and ended with scheduling a face to face interview.
The onsite interview started with filling out a lot of forms and taking an online test. This was followed by a one to one interview with behavior type questions. This was followed by a group interview and more behavior type questions. Then you are asked to "sell a car" to one of the interviewers.
At the end they indicate they will get back to you.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Presentation.
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Helpful Interview?
Yes |
No
Inappropriate?
Buyer In Training at CarMax
Posted Sep 10, 2011
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Aug 2011 (took 4+ weeks)
After filling out the online application I was contacted a month later by email. I was asked to fill out around 15 questions and email them back and also fill out another online application. These were all classic screening questions making sure your not completely worthless before they waste more time on you. A week after this i was asked for a phone number for a phone interview, which I had the next day. The phone interview consisted of some situational questions and description of the job and a little other small talk. Very easy going. I was told that she would contact the store managers and get back to me within 5 days. A little more than a week later I was emailed about setting up a face to face interview in the store. I showed up at 11:45 (15 minutes before my appointment) fully prepared only to find out the the guy I was suppose to meet was at lunch and wouldn't be back until 12:30. When he finally came back I had to go through this computerized interview process, which mainly consisted of criminal background questions and 15 different ways to ask if you've done drugs. Next I sat in a room with a guy who asked the excited same questions I had just answered on the computer. After waiting in the lobby for a while 2 guys came and took me into a room and asked me a bunch of mundane situational questions for a list (tell me a time when...). I was then told that they were going to talk and for me to wait in the lobby. A while later 2 more guys came and the exact same thing happen with the questions worded different. This repeated again with 2 more people. I was then told they would be in touch. The interview lasted 3.5 hours. I was contacted by email 2 days later telling me it wasn't going to work out.
Interview Questions
Other Details
The interview consisted of a Background Check, a Drug Test, a Personality Test, a Skills Test, an IQ/Intelligence Test, a Group/Panel Interview and a Phone Interview.
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Helpful Interview?
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Inappropriate?
Sales Consultant at CarMax
Posted Sep 4, 2011 — 1 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 (took 2 weeks)
Applied for the position online. Got back to me in a couple of days and requested for me to come in for a preliminary interview and more paperwork. Did the interview with a coordinator, filed additional paperwork, and did a mock sales gig (you can pick a car on the lot beforehand or let the sales manager choose for you). The final interview was with the GM 4 days later (she wanted to gauge my personality and whether I could carry on a conversation).
Interview Questions
Negotiation Details
No negotiation
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
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Helpful Interview?
Yes |
No
Inappropriate?
Buyer In Training at CarMax
Posted Aug 29, 2011
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Dec 2010 (took a day)
The interview was conducted at a job fair. You would first undergo a background check and they will ask questions about your previous workplace. They indicate that they check your tax returns and value integrity on your job history. After that has been completed and confirmed you will meet with managers from other departments other than the position. Once you have passed that panel you will then interview with a Senior Buyer and Purchasing VP. After the final panel you will take a serious of IQ tests. After completion of tests you will do a drug test onsite. The interview process can take between 3-6 hours.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
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Helpful Interview?
Yes |
No
Inappropriate?
Sales Consultant at CarMax
Posted Aug 16, 2011
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5.0
Very Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2011 in Dayton, OH (took 4 days)
Online application, phone call from a manager to set up interview. Paperwork consenting to background check and history. I had four total interviews before I was offered a position. You have to have sales experience our a degree for consideration. Intetviews are like interrogations designed to pick out lies and deceptions, so don't do either. But overall, everybody was really nice.
Interview Questions
Negotiation Details
Ha! No.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Presentation, a Skills Test, a Drug Test and a Background Check.
More CarMax Sales Consultant Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Buyer's Assistant at CarMax
Posted Aug 9, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Jul 2011 (took 2 days)
initial phone interview was basically, how did you hear about carmax? one on one interview ended abrubtly when the per/hr wage was revealed. this position doesnt even register on their corporate website as a position.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Consultant at CarMax
Posted Aug 1, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2011 in San Diego, CA (took a day)
They contacted me first to schedule the interviewThe hiring process is pretty easy. You'll have a few 1vs1 interviews with sales managers. They may have you try to sell them a vehicle to assess your selling abilities. The company is pretty cool, good ethics, and a tried and true process. The people you work with are awesome, very diverse.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, a Presentation, a Drug Test and a Background Check.
More CarMax Sales Consultant Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Buyer In Training at CarMax
Posted Jul 18, 2011 — 1 of 1 people found this helpful
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5.0
Very Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jul 2011 (took 2 months)
I applied online, then received a phone call from recruiter about a week later, I returned phone call right away( got no answer) so I called every day for a week and then got an email stating the position had been closed but it wasn't even in the right state! (So basically I was being ignored) I instantly got a phone call, and was interviewed on the spot. I was asked a little about my background, why I wanted to work there, what I knew about the company...then the recruiter told me she would call me back in a few days to do a behavioral interview which consisted of 5 questions. After that a week later I got a phone call saying they wanted to interview me... I went into the interview fully prepared. I first took a questionnaire about stealing, criminal history and basic background information. Also you fill out consent forms about background checks, driving record and social security records . I interviewed with two people about the position they asked me about 10 behavioral questions. After that I interviewed with two more people same thing about 10 more behavioral questions same type of questions different ways of being asked. After that I took a drug test, and did a personality test, and what seemed like the SAT'S (an intelligence test) horrible!!!! I was there for 4.5 hours total. They walked me through the job of what I would be doing to get an idea which is just basically appraising cars. A week or two later I got another call that I was to interview with the VP. At this point I was pretty confident I had gotten the job and figured this last interview would be easy. I was wrong. I walked back into the same grueling interview. Another hour of the same behavioral questions with the VP and another manager. Only two weeks later to find out they had went with another candidate. So basically 6 hours of my life I can never get back.
Interview process was like this:
Fill out application
Personality Test
Chat with recruiter
Behavorial questions with recruiter
1st interview which included:
Intelligence test
background/SS consent forms
drug test
questionnaire
2 on 1 with a set of managers (behavioral questions)
2 on 1 with another set of managers (behavioral questions)
2nd interview:
2 on 1 w/ VP (behavioral interview questions)
Not sure if I left anything out.. It wouldn't have been so BAD if so much time didn't lapse in between conversations and interviews. Also the recruiter told me if you have questions or concerns or anything just call but EVERYTIME i called she ignored my calls until she wanted to talk to me. It took 2 months and 6 hours of my life, and I am more than qualified. I would think twice about this one, if you have time to waste than go for it!
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
More CarMax Buyer In Training Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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