CarMax Sales Associate Interview Questions

Updated Mar 22, 2015
Updated Mar 22, 2015
50 Interview Reviews

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Sales Associate Interview

Anonymous Interview Candidate in Ontario, CA
Anonymous Interview Candidate in Ontario, CA
Application Details

I applied through an employee referral. The process took a dayinterviewed at CarMax.

Interview Details

The interview process was very long. I was at the hiring center for over 6 hours. There was long waits to use the computers to take the online assessment portion. Person to person interviews were fun. Managers were engaging, personable, and honest. The online personality test was tedious. Several of the questions asked the same thing in different ways to try and trick you.

Interview Questions
Accepted Offer
Positive Experience
Difficult Interview

Other Interview Reviews for CarMax

  1.  

    Sales Associate Interview

    Anonymous Employee in Rochester, NY
    Anonymous Employee in Rochester, NY
    Application Details

    I applied online. The process took 1+ weekinterviewed at CarMax in January 2015.

    Interview Details

    The process started with an online application, and followed with a phone interview. The phone interview was relatively straight forward and not difficult. It was more of a casual conversation.

    I was then scheduled for an in-person interview. Things got more interesting at this point. When I arrived, they sat me in front of a computer to answer some brief questions about my previous employment. I then interviewed with one sales manager who went over my answers to that the survey on the computer. The third phase of the interview was talking with two more sales managers at the same time. Phase four included a role playing exercise where the three of use went out in the garage bay area and I acted as though I was selling one of the two managers a car.

    Between the phases of the interview, I spent a lot of time sitting and waiting in the lobby area. While the actual interviews were not unusually long, the whole process took about three and a half hours.

    Interview Questions
    • The questions on the computer survey were interesting. They wanted to know if the candidate had ever stolen anything from a previous employer. Another question asked if one had ever received discipline at a previous job. The questions were presented from an angle of "It's ok if you did, just let us know. It's perfectly normal." The whole process was really bizarre.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  2.  

    Sales Associate Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    Actually went pretty well.

    Interview Questions
    • Just wanted to know when I could start   View Answer
    No Offer
  3. 1 person found this helpful  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at CarMax.

    Interview Details

    Online Interview Quiz then 2 person role play

    Interview Questions
    • They will ask you questions about difficult situations you had on a job and to explain how you overcame it. How to deal with dissatisfied customers, that type of thing.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Sales Associate Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 3 daysinterviewed at CarMax in March 2014.

    Interview Details

    Lots of computerized questions ... very impersonal.

    Interview Questions
    • None really, the questions were pretty straight forward.   View Answer
    No Offer
    Negative Experience
    Average Interview
  6.  

    Sales Associate Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    Interesting drug test completed prior to job offer.

    Interview Questions
    Reasons for Declining

    Odd interview process

    Declined Offer
  7. 2 people found this helpful  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral – interviewed at CarMax.

    Interview Details

    long as ever. I stayed there for 4 hours to repeat myself to 4 different people. The phone interview was simple..explain a time when you had to promote or sale something and always smile and have a positive attitude. talk about team work and sound determined. they love confidence and being trainable bc they want to turn u into a robot.

    Interview Questions
    Accepted Offer
    Negative Experience
    Easy Interview
  8.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at CarMax.

    Interview Details

    It's a typical how do you work with others will you screw others over, will you bla bla bla... Just answer the q's its a company thats run on keywords. Just say the right thing and they cannot say no. They actually prefer if youve never sold cars at real dealerships ever before so they can mold you into the Carmax way. Which sounds great at the beginning but becomes kind of annoying when your trying to sell cars.

    Negotiation Details
    there was none no negotiation
    Accepted Offer
  9. 2 people found this helpful  

    Sales Associate Interview

    Anonymous Employee in Sterling, VA
    Anonymous Employee in Sterling, VA
    Application Details

    I applied online. The process took a weekinterviewed at CarMax in January 2014.

    Interview Details

    Applied via their website. Online application took about two hours and consisted of 2 question and answer sections, asking anything from drug history to work related what-if's. Once the online application was complete I got a phone interview call 2 days afterwords, consisting of general interview questions and lasting about 10min. After the phone interview I was scheduled for a in-person interview the following week. The in-store interview consisted of another computer form asking questions relating to any criminal past or prior criminal activity you may have committed followed by a long face to face interview with two managers, who were not sales managers.

    After answering questions about prior work experience and giving examples of a time when I (fill in the blank) they ask you to watch a short video and then give take you on a mock sales run with one of their cars. Be warned that they ask you study ONE vehicle on their website before coming in for the exercise, they did NOT use that vehicle with me, nor one similar to it. After the mock sale they talk privately and make their decision then if you will be hired. If you are hired they will instantly give you a urine sample cup and make you fill out forms, if they say "we will get back to you" or "we have more interviews to conduct" and let you walk out the door, you have not gotten the job.

    They are very polite through the entire process, and it will give you vast insight to how the company works even if you are not hired. It is a *very* organized process.

    One suggestion: On the mock sales test, if you do not know an answer then freely express that you do not know, and that you will find the answer out "when you get back to the showroom." If you fail the mock sales test, you will not be hired no matter how well the question and answer portion went. The test will end when you or they ask to take a test drive. (The magic words.) This was my downfall in the end as I was not as prepared as I had thought. Hindsight is always 20/20

    Interview Questions
    • Help me determine why this (insert vehicle here) is best for my needs.   View Answer
    No Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Sales Associate Interview

    Anonymous Employee in Hartford, CT
    Anonymous Employee in Hartford, CT
    Application Details

    I applied online. The process took 2+ weeksinterviewed at CarMax in January 2014.

    Interview Details

    Submitted online application twice, once for part time indicating two evenings I could not work, once for full time with full availability. Was only called back on the latter, so when submitting your application be sure to indicate you can work whenever they want you.

    Management assistant called to offer a phone interview, scheduled for later that day. The call never came, when I followed up the next day they claimed to have lost my number in the system and did the interview on the spot. Basic weed-out questions, nothing serious. Was told I would be called later that day or the next to schedule an on-site interview, but again no call came. Follow up the next day led to more run-around, with an interview scheduled the following week.

    On site interview consists of a very thorough computer questionnaire asking you to admit to any drug use, criminal or driving record incidences, any employers you left off your résumé or application and why, if you've been fired before and why, etc. Throughout you are strongly encouraged to be open and honest, as they ensure you they will conduct an extensive background check. Following this was an interview by a sales manager, more of the same probing background questions and emphasis on the effort they will take to verify all details. Beyond that were a selection of standard behavioral-based questions: leadership, customer service, etc. Finally was their so-called "mock sale", in which you select a car ahead of time and are then asked to provide examples of questions you might ask a potential customer to determine if the car is a good fit for them. There was a period to ask questions, and then you are sent on your way. Call-back promised within 48 hours.

    Once again, no call-back came. Upon following up the next week I was told a few applications were still under review and that mine was among them, I should hear back in a few days or so. Another week passed and still no call, at which time I again called to follow up, was told they would look into the delay and get back to me later that day. A few hours later, a rejection email came.

    Considering the disorganized nature of the entire process, the complete lack of follow up on their end, and the fact that the interviews that day were all with sales managers only, I believe they may well have been covering churn. In fact, this particular location seems to be "hiring" all the time. All in all, a waste of my time.

    Interview Questions
    • The mock sale was awkward: Ask the "customer" questions about a car they already know they want - it's completely backwards from what you would expect.   View Answer
    No Offer
    Negative Experience
    Easy Interview

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