Glassdoor is your free inside look at CarMax Sales Consultant interview questions and advice. All 38 interview reviews posted anonymously by CarMax employees and interview candidates.
Accepted Offer – Interviewed in Indianapolis, IN Mar 2009 – Reviewed May 18, 2013 New
Interview Details – Its been so long dont recall. Think just basic quesions about sales.
Interview Question – Sell this pen Answer Question
Accepted Offer – Reviewed Apr 30, 2013
Interview Details – Interview with several managers in one visit. Standard interview questions.
Interview Question – The manager would grab a random item (i.e highlighter, stapler, pencil, etc) and ask the candidate to sell it to them the item (hint: features and benefits). Answer Question
Accepted Offer – Reviewed Apr 15, 2013
Interview Details – CarMax hires its sales consultants on the spot, or fairly soon after the initial interview. There are online questions that a candidate must answer at the beginning of the interview process. After which, the candidate meets with a department manager (not necessarily in the sales department). If that interview goes well, then a second interview is done with a different manager. I was offered a position after the second interview.
Interview Question – Connecting with people. The concern wasn't so much with past sales experience, but with an ability to connect with people. Answer Question
Accepted Offer – Interviewed in Naperville, IL Dec 2011 – Reviewed Mar 26, 2013
Interview Details – The interview process at Carmax is somewhat in-depth, they have you meet with several different department heads and mangers to determine if you are a good fit for the team and company. They ask typical open-ended questions and want you to relate your prior experience to how you can fit well with the team and be a good employee. I liked the interview process, it was personable and professional. Just be yourself and be excited about the opportunity.
Interview Question – What is one of your weaknesses? Answer Question
Negotiation Details – No negotion. Standardized
Accepted Offer – Interviewed in DFW, TX Feb 2012 – Reviewed Mar 18, 2013
Interview Details –
I submitted an Online application, time consuming, as you answer 50 or so multiple choice personality questions.
Callback from a Sales Manager within 48 hours, for phone interview, mainly a conversation and a few questions as to your interest.
In person interviews, you go through two/three of them on the same day, they appear to deliberately make you wait a lot, for reasons unknown. You also go through a role play where you "play" a sales consultant selling a car to one or more manager. I was offered a job same day and set a time to come in to sign paperwork etc.
Interview Question – Questions are all asked in SBIR format, Situation, Behavior, Impact and Result, prepare a few different examples that you can apply, preferably relating to customer service. Answer Question
Accepted Offer – Interviewed in Milwaukee, WI Feb 2009 – Reviewed Mar 12, 2013
Interview Details – You are first interviewed over the phone where they ask you a number of questions to feel if your a good fit for the position. Then from there you are scheduled with an interview what they don't tell you is that this interview may take three to four hours. From there you are brought in and usually interviewed by a manager from a different department that ask you a number of scripted questions. If you do well you are interviewed by a sales manager from there you are interviewed again by two sales managers who put on a script where you are to sell them a car. If you do well you are then interviewed by the Location General Manager and if he/she likes you, then you are offered the job or rescheduled to come in.
Interview Question – None Answer Question
Negotiation Details – They simply tel you the pay scale.
Accepted Offer – Interviewed in Plano, TX Jul 2010 – Reviewed Dec 26, 2012
Interview Details – The interview process consists of 3-4 hours of interviews. These interviews are conducted by 2-4 different managers.
Interview Question – They asked me to sell them a Vehicle to them. Answer Question
Accepted Offer – Interviewed in Rockville, MD Mar 2010 – Reviewed Dec 10, 2012
Interview Details – I had three interviews with CarMax, two interviews were on one day and the third was on another day due to time restrictions on their behalf. For the first interview, they ask you to bring in a print out of 2 cars from their website and you will have to choose one to pretend and sell. Normally you would go to the car itself and pretend as if you're trying to sell it, but in my case it was raining so I did not have to go outside. If you can make through the first and second interview, you will more than likely be offered a job on the third interview.
Interview Question – Because they ran out of time to give me my third interview that day, they told me they would call me for the third interview. They never called, so I called them because they had forgotten to call me. I scheduled my third interview which was only 10min and by the end of the interview I was hired. Answer Question
Accepted Offer – Interviewed in Omaha, NE Mar 2012 – Reviewed Nov 20, 2012
Interview Details – Interview process starts off with a phone interview. If that goes well, an in-person interview is scheduled. That interview was considerably long (about 3 hours) and I was interviewed by three managers. (Who can all be from different departments) Just before that portion of the interview, I filled out a questionnaire via one of the available questions. Many detailed and specific questions were asked about my character, work history, drug/alcohol use, etc. I was given the job on the spot, and was immediately required to submit my urine for a drug test. After that, one of the managers went over the general rules and regulations, pay, benefits, etc.
Interview Question – I was asked to recall detailed experiences at each job and how I handled each situation. Even though I hadn't experienced all of the things they mentioned, I had to come up with generalities of what I would do if the situation discussed actually came up. Answer Question
Negotiation Details – No negotiation because it was all commission based,
Accepted Offer – Interviewed in Austin, TX Apr 2011 – Reviewed Aug 17, 2012
Interview Details – When thru three interviews. First was an online interview followed by a meeting with two managers. The have you do a mock sale of a car the last interview is a drug test and then the tell you the commission you receive per vehicle.
Interview Question – Do you have to know any thing about a product other than common knowledge to make a sell? View Answer
Negotiation Details – They just asked if I wanted full time or part time. Commission is already set per vehicle
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