CarMax Sales Consultant Interview Questions & Reviews
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Updated May 8, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 22 ratings 
“Average” Interview
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Interview Experience [?] Based on 22 ratings
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| 1–10 of 22 CarMax Interviews | Sort by |
Sales Consultant at CarMax
Posted May 8, 2012 — 2 of 2 people found this helpful
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2011 (took 2 days)
I actually applied in 2010 and didn't hear anything so I applied again in October 2011. This time I got a phone call for an interview. I wish I had never gone to it. First, I spent well over an hour applying online and then get there and basically have to reapply by sitting at a computer and answering the same exact questions I answered in the online application. This was after waiting in the lobby for 45 minutes. Then I wait another hour or so on the manager. He was probably the most arrogant, condescending person I have ever come across. First, he asked me if I saw the football game the night before. When I told him I don't really watch football, he seemed like he was offended. When I asked him to clarify a question, he laughed at me. He said they have a system for selling and salesman who don't follow the system will be, as he put it, "managed". He said they'd let me know in about a week or so but it was obvious he couldn't get me out of the office fast enough.Three days later, I got the rejection letter. It was mailed out that same day. It doesn't matter though because I would not have taken the position even if it were offered to me.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Consultant at CarMax
Posted Mar 27, 2012
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Jan 2012 in Buena Park, CA (took 1+ week)
sat down with sales manager, talked about job and pay details
Interview Questions
Reason for Declining
Very basic training them all commission pay, including finding my own leads.
Other Details
I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Consultant at CarMax
Posted Feb 20, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2010 (took 2 weeks)
I was job searching from out of town, looking to move to Kansas City. I let CarMax know about this and they were extremely accomadating, working with my limited in-town schedule.
The online application is pretty long, and when I got here, the first thing I did was fill out anoth questionnaire. I then had a pre screening interview with one of the managers, just a few questions. The next portion of the interview was with two manager of different departments. It was mostly behavioral interview type questions, followed by role play with me as a consultant and them as the customers.
The managers interviewing me were very nice and did a good job of making me feel at ease.
The second interview was done on a different date, and was with the general manager and the manager whose team I would be on. They were also really good about not making me feel nervous. After the interview I did a drug test, but I believe that normally the drug test comes later. I just did it that day since I was in from out of town and wouldn't be able to come back later.
Interview Questions
Negotiation Details
My role is a commission-paid role, so there was no pay negotiation.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Consultant at CarMax
Posted Feb 6, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Nov 2010 in Omaha, NE (took a day)
I applied online and was contacted within 24 hours to go to an interview. I interviewed in a hiring center. Two sales managers gave me approximately 10 canned questions such as "tell me about yourself" and then passed me onto the General Manager who offered me a job on the spot and gave limited commission and benefits info. He tried to close me on the spot and I decided to think about it over the weekend.
Interview Questions
Negotiation Details
There is no negotiation - their sales comp plan is set in stone
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Consultant at CarMax
Posted Nov 9, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jun 2009 in Memphis, TN (took 2 days)
Orignally, the initial application process was throught the internet. Of course, there was the obligatory psychologyhonesty test. Afterwards there is a phone call to schedule an interview. The interview was held on location at CarMax. Two interviews with sales management. With a small sales skills test with a calculator. Told of the potential of money to be made with CarMax and some of struggles with the job. The culture and history of CarMax was told through the development
Interview Questions
Negotiation Details
none
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Consultant at CarMax
Posted Sep 13, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2011 (took 2 weeks)
Good experience. First a qualifying phone interview that lasted 15 minutes and ended with scheduling a face to face interview.
The onsite interview started with filling out a lot of forms and taking an online test. This was followed by a one to one interview with behavior type questions. This was followed by a group interview and more behavior type questions. Then you are asked to "sell a car" to one of the interviewers.
At the end they indicate they will get back to you.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Presentation.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Consultant at CarMax
Posted Sep 4, 2011 — 1 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 (took 2 weeks)
Applied for the position online. Got back to me in a couple of days and requested for me to come in for a preliminary interview and more paperwork. Did the interview with a coordinator, filed additional paperwork, and did a mock sales gig (you can pick a car on the lot beforehand or let the sales manager choose for you). The final interview was with the GM 4 days later (she wanted to gauge my personality and whether I could carry on a conversation).
Interview Questions
Negotiation Details
No negotiation
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Consultant at CarMax
Posted Aug 16, 2011
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5.0
Very Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2011 in Dayton, OH (took 4 days)
Online application, phone call from a manager to set up interview. Paperwork consenting to background check and history. I had four total interviews before I was offered a position. You have to have sales experience our a degree for consideration. Intetviews are like interrogations designed to pick out lies and deceptions, so don't do either. But overall, everybody was really nice.
Interview Questions
Negotiation Details
Ha! No.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Presentation, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Consultant at CarMax
Posted Aug 1, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2011 in San Diego, CA (took a day)
They contacted me first to schedule the interviewThe hiring process is pretty easy. You'll have a few 1vs1 interviews with sales managers. They may have you try to sell them a vehicle to assess your selling abilities. The company is pretty cool, good ethics, and a tried and true process. The people you work with are awesome, very diverse.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, a Presentation, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Consultant at CarMax
Posted Jul 18, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2011 (took a day)
I applied for the business office associate position online, got a call back a few days later from the sales manager suggesting i apply as a sales consultant, so i did. He asked me some basic questions "why carmax" and "tell me about yourself". I was invited to a hotel which they rented out for their interviews, and i was told to bring a printout of a car you like (to sell) and 2 forms of ID (i brought license and Social security card). When you first get there, i had to fill out a paper version of the application, signing background, driving, and drug tests, and verifying everything is correct. Then i had to fill out an online questionnaire that basically consisted of 1 basic drug related question (do you do drugs) and wording it about 50 different ways, kinda a waste of time.
once i finished, a person called my name, and i was brought into a room with the person who did my phone interview, and another guy, and had a standard interview, and was asked to sell the car i printed out. (ask them to testdrive!!!!!!!!!!!!!!!!!!!!!). after that i was asked back to the waiting room, where i waited for round 2 with 2 different people. pretty much the same questions (explain a time a customer was upset, and how did you handle it), then asked back to the waiting room. then the general manager (i think) brought me to the pool area, for the "final interview" (i already had the job), where he explained the pay, and about the company, where i signed the job offer (didn't sign a pay agreement though).
then i did my drugtest, and met the rest of the team.
my advice to you is, if you have to go to the bathroom, hold it in, because they drug test on the spot.
Interview Questions
Negotiation Details
no negotiation
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Personality Test and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
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