CarMax Sales Consultant Interview Questions

Updated Jul 28, 2015
102 Interview Reviews

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Sales Consultant Interview

Anonymous Employee
No Offer
Neutral Experience
Average Interview

Interview

You first have to apply online which takes about an hour or more so be prepared to be at the computer for a while. It takes about 2 weeks for it to be processed and they'll either call you if they're interested in you or email you if they're not

Interview Questions

Other Interview Reviews for CarMax

  1.  

    Sales Consultant Interview

    Anonymous Interview Candidate in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 3 daysinterviewed at CarMax (Chicago, IL).

    Interview

    Phone interview followed by in person interview with 2 managers followed by role play. If you get past the role play stage you then meet with the General manager. Typical situational type interview questions asking about previous experiences. Got hired on the spot after meeting with GM and was asked to take urine test right after. In my experience and from what I've seen if they say they'll be in touch with you chances are you did not get the job.

    Interview Questions

    • Tell me about a time you exceeded a customers expectations?   Answer Question
  2.  

    Sales Consultant Interview

    Anonymous Interview Candidate in Roseville, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 daysinterviewed at CarMax (Roseville, CA).

    Interview

    Applied online, was called within a day for a scheduled phone interview, then followed up with in person interview. I met with a sales manager, 2 managers from non sales departments, then finally the store manager. The process took about 6 hours. It was not until I was asked to submit a urine sample (drug test), that I realized I'd been hired. An offer was not formally made. Great positive vibe at the store.

    Interview Questions

    • Have I had any felonies, misdemeanors, brushes with the law, etc.   1 Answer
  3.  

    Sales Consultant Interview

    Anonymous Employee in Davie, FL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at CarMax (Davie, FL) in July 2015.

    Interview

    First a phone interview was conducted, basically a background and experience interview. Was informed on the call to come in for interview for the following week so about 7days. One on one interview and received an email the same day in 3 hours.

    Interview Questions

    • What is one situation where you had to persuade someone?   Answer Question
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  5. Helpful (1)  

    Sales Consultant Interview

    Anonymous Employee in Atlanta, GA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at CarMax (Atlanta, GA) in June 2015.

    Interview

    Plain phone interview. The interviewer did not seem too engaged and this was before the interview started. Probably talked to a million people before me. Did not like his attitude. I answered the questions thoroughly and yet did not get an offer.

    Interview Questions

  6.  

    Sales Consultant Interview

    Anonymous Employee in Sterling, VA
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 daysinterviewed at CarMax (Sterling, VA) in June 2015.

    Interview

    4 part process. Longest interview i've ever done. It felt like you're applying for a government job. They bring in different managers one after another and grill you on the spot and you gotta have the right words. I don't know how the work itself is but I sure hope it turns out alright for the sales consultants there

    Interview Questions

  7. Helpful (8)  

    Sales Consultant Interview

    Anonymous Interview Candidate in Knoxville, TN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at CarMax (Knoxville, TN) in April 2015.

    Interview

    After applying online there is a phone interview, which they email you about. If you pass the phone interview they send you another email for an in person interview. The in person interview had to be the LONGEST interview I have ever been part of. The in person interview had 4 parts to it, first I met with the hr manager and answered a few question on the computer. Second I met with the service manager and went over my resume again and then they cleared up any questions they have. Third I met with 2 sales managers who went over questions of "Tell me about a time when ...." and finally went over a mock sales exercise, they send you the information to "study" and even give you the 4 points they are looking for. The only part of this I missed was asking them for a test drive (this wasn't on the list). Overall fairly straightforward interview process.

    Interview Questions

    • Tell me about a time when you sold something to a customer who didn't want to purchase the item.   Answer Question
  8.  

    Sales Consultant Interview

    Anonymous Interview Candidate in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at CarMax (New York, NY) in April 2015.

    Interview

    After online application there is a phone screen and an in person interview. The in person interview consists mainly of "tell me about a time when.." Behavioral type questions. There is also a mock sales exercise where you attempt to take a customer through the sales experience at Carmax. The managers interviewing you are looking for how you interact with customers. Overall fairly straightforward interview process and not too difficult.

    Interview Questions

    • Tell me about a time when you had to sell a product the customer did not seem interested in? Multiple tell me about a time questions. Utilize the STAR method.   Answer Question

    Negotiation

    No negotiation. Set commission structure.

  9.  

    Sales Consultant Interview

    Anonymous Employee in Baltimore, MD
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at CarMax (Baltimore, MD) in March 2015.

    Interview

    applied online at selected office, they called back a hour after i submitted it. The online process they require is a time consuming investment, but was a good experience which helps them find proper matches for the organization.

    Interview Questions

  10. Helpful (2)  

    Sales Consultant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience

    Interview

    You start of with a phone interview and move to a In store interview where you will be asked scenario questions. Afterwards, you will be asked to role play. The role play consists of you going out to a car and being able to guide the customer through the process.

    Interview Questions

    • Name a time you had to sell a product to a customer who didn't want it.   Answer Question

    Negotiation

    No Negotiations.

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