I applied online and the process took 4+ weeks - interviewed at Caterpillar in September 2012.
Interview Details –
Interview was completely Behavioral Interview with 3 panel memebers from Manufacturing.
*Tell me about yourself.
*How do you relate your experience to this position.
*Give us an instance where you had to implement a change in the process and how you made the change collobrating with the operators.
*Tell us where you had a difficult situation with a customer and how you handled it ( Customer can be anyone from other departments seeking your presence)
*In detail tell us about your best accomplishment and why and how it made a change to your project.
* Also detail us your bad experience and how you dealt with it.
*Tell us about your experience working with shop floor operators and how do you communicate process changes effectively to them.
*Give us few examples of your procces improvment methodologies which and how it made a change to the process.
The interview went on for 2hrs asking about different scenarios based on my experience and purely STAR related questions.
Interview Question – How do you deal with a unhappy customer. Give us an example if you had one if not, from your prior experience how do you plan to work on making them satisfied. View Answer
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