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Cerner Support Analyst Interview Questions & Reviews

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Web: www.cerner.com | HQ: Kansas City, MO

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Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 4 ratings

2.8

“Average” Interview

Interview Experience [?] Based on 4 ratings

Positive	75%
Neutral	25%
Negative	0%

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4.0

Difficult Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2010 in Kansas City, MO (took 2 weeks)

I recieved a call from about 6 months after the last time i applied for a positoin. She asked if iw as still interested and wanted to know what i was looking for and then did a quick phone interview. She then asked me to come in for a a 1.5 hour, interview process with 3 different people. The people rotated between me and the other people applying and all had a list of questions to ask. After that, i was told i'd hear something within a week. After a week i was told they were interested but were trying to come up with an offer. A few days later i was given an offer. Good word of advice for the phone interveiw, be broad, do not try to be super specific, because you don't know what position they are wanting you for so if you are too specific about a certain area, they may not want to bring you in.

Interview Questions

What would you do if a high level Executive wants you to bend the rules for them.

Answer Question

Negotiation Details

I was not able to negotiate. I was brought into an entry level positoin so they didn't let me negotiate at all.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2010 in Kansas City, MO (took 4+ weeks)

Started the interview process from an on-campus career fair, and was accepted for a 1st round interview for a Support Analyst role. Questions were straightforward - included typical behavioral questions as well as an informal skills check (rate yourself in various languages).

Second round interview was an on-site interview in Kansas City. The interview consisted of two back-to-back, half hour each 1:1 interviews with more behavioral questions and another informal skills check (rate yourself). Afterwards was an hour-long lunch with my recruiter.

Interview Questions

Name a time you had a difficult team member in a group project, and how did you overcome any issues?

Answer Question

Negotiation Details

Was able to negotiate due to having another offer on the table.

Other Details

I got the interview through a College or University and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Jan 2011 in Kansas City, MO (took a day)

I got a call from a cerner Recruiter and the interview lasted for about 25mins, Most of questions asked had to do with past experiences and how you handled certain situations and give examplkes. but over all it went smooth and quite easy......

Interview Questions

Tell me a time in your past when you encountered a difficult client and how did you handle it, with specific examples.

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Nov 2010 (took a day)

I applied on the website with an employee referral for a Delivery Consultant position. I was contacted 4 weeks later by a recruiter who asked me to look at a Support Analyst position to see if it would be something I would be interested in. I called her back that same day and told her I was interested so she set up a time for me to phone interview that Monday. She called right on time for the phone interview and it lasted about 25 minutes and was pretty standard behavioral interview questions and questions about my resume and salary expectations and a little bit of a description of the position. At the end of the phone interview she said someone would be contacting me by email to set up an in-person interview at the campus in Kansas City. It was about 3 days and then I received an email to set up an in-person interview. I set it up for that following monday. When I arrived at Cerner I was taken to a room and interviewed by 3 different people and each interview took approximately 45 minutes so I was there for about 3 hours total. I was told by one interviewer that I would know in a couple weeks and then one of the HR employees who walked me out said I would hear back in a week. Well after 4 weeks and me trying to contact and follow up with them multiple times I still had not heard a word. I finally got a call back and was told that I was overqualified for the position and that maybe they would find something for me next year. Hopefully I will have a job before next year but if I don't I would definitely take a job with Cerner. I would love to work there and am very disappointed that I did not receive the job after the interviews went so well. I was a little disappointed in how long they made me wait to tell me that I didn't get it.