Glassdoor is your free inside look at Chapters Indigo interview questions and advice in Canada. All 4 interview reviews posted anonymously by Chapters Indigo employees and interview candidates.
Chapters Indigo Interview Questions & Reviews in Canada
Getting the Interview 6 Interviews
Interview Experience 4 Ratings
Customer Experience Representative at Chapters Indigo
Accepted Offer – Reviewed Apr 25, 2013
Interview Details – indigo only hires via their website, so in order to ensure my application was viewed, I called in and spoke to the general manager. there was one interview split into two- first part we had to put a list of words into alphabetical order (when putting away books at indigo, you gotta alphabetize them by author's last name); second part: general questions
Interview Question – questions about teamwork, leadership, multitasking Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
CER at Chapters Indigo
Accepted Offer – Reviewed Mar 13, 2013
Interview Details – We had to fill out a paper at first, and then went in an interview 1:1 and then we went intro a group interview with 12 people around the table, it was pretty well done. Then they tell you that they'll call you and you go for a second interview and that's it .
Interview Question – No difficult questions Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
CER at Chapters Indigo
Accepted Offer – Interviewed in Calgary, AB (Canada) Mar 2012 – Reviewed Nov 22, 2012
Interview Details – For Chapters you apply online. It involves the usual stuff (resume info, being legally eligible to work in Canada) and also a 75 question test. The test is pretty easy, it's all common sense. It just asks personality type questions and then customer service situation questions. I found out I had an interview in an e-mail. In the e-mail they asked me to go to a website and set up my own interview, I could choose from quite a few different days and times. My interview was one on one with my store manager. She asked me the typical interview questions: Why Chapters?, Why customer service?, Have you ever dealt with a difficult customer? She was really nice in my interview and I didn't find it that hard at all. At the end of my interview she told me I'd know by the end of the week if I got the job or not.
Interview Question – What do you know about Chapters Indigo as a company? View Answer
Negotiation Details – I got an e-mail saying they were offering me the position. I could accept or decline the offer online. I was given a copy of the employee handbook and told my salary before I had to answer their offer.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Services Representative at Chapters Indigo
No Offer – Interviewed in Edmonton, AB (Canada) Jul 2012 – Reviewed Aug 28, 2012
Interview Details –
I had 2 interviews at different locations, both interviewers both asked pretty much the same questions. you have to apply online and they will send you an email to book the appointment time if your application matches what they are looking for, the email will tell you to arrive 10 mins before your actual appointment time you chose.
Interview 1: She started off my telling me a little about their company, then asked me a few standard questions.
1. why did i want to work there?
2. what responsibilities do i think i need when helping customers?
3. difficult situation in which i came out successful?
4. an experience with a angry customer and how i handled it.
5. what my favorite book was, and why? (pretend like i was trying to convince a customer to read it)
The first interview only lasted like 10-15mins.
Interview 2: He started off by telling me the perks (30% off books and how you could "take out" books from the store to read, kind of like signing it out of a library), hours, responsibilities of the position i was applying for -- uniform, pay (which is $9.75/hour), and etc. (might i add my interviewer was late 20-25mins!)
1. tell me a little about yourself.
2. if i was going to go to school next semester, how many years?
2. Why this location?
3. difficult situation in which i came out successful?
4. an experience with a angry customer and how i handled it.
5. what my favorite book was, and why? ------- as you can see questions 3-5 are the same questions from my other interview. when i told him the book and explained why and such, he asked me if i had another book to recommend, ad so i named another.
6. when approaching a new customer or colleague, how do i approach them?
He asked me a few more questions, but i can't remember them all. My second interview lasted longer than the first one by 10-15mins.
Interview Question – the questions were not very difficult. Answer Question
Helpful Interview?
Yes |
No
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