Charles Schwab Participant Services Interview Questions

Updated Jan 28, 2015
Updated Jan 28, 2015
3 Interview Reviews

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Participant Services Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 2+ monthsinterviewed at Charles Schwab.

Interview Details

Applied online at Charles Schwab website. Two weeks later, I received an email saying to do quick questionnaire. The questionnaire was straight forward with many examples of customer service. After that, I received an email stating that the company was still looking at applicants and I will be contacted if chosen. One month after I sent in my original application, I was contacted by a recruiter to set up a phone interview. The phone interview took place 5 days later and was about an hour long (We actually went way over time and had to end it). The recruiter said I will be contacted if chosen for a second round interview.

After 2 weeks from phone interview, I received a call from a local Charles Schwab manager inviting me to an interview. Since I was in finals week at school, the manager said he would call back in a week to set up interview time. One week later, I was contacted by a different manager at the same Charles Schwab office to set up an interview time. A week later, I had my interview at the office. The interview consisted of a senior manager and a recently promoted manager. Both were very friendly and informative of the position. The first 15 minutes consisted of the managers talking about the intern position I applied to and what they do at Charles Schwab. The next 30 minutes was questions about my school projects where teammates dropped out, how I would handle various customer calls, and school activities/organizations. The last 30 minutes, I asked questions about the company, CEO, the managers backgrounds both academic and professional, why they chose Charles Schwab, and really just tried to get to know them better. They said they would contact me in two weeks with results.

I did not feel I did well in the second round interview, but three weeks later, I was contacted to inform me that they wanted to proceed with me. The following week consisted of a background check which took 5 days (I think it usually takes longer), drug test, and finally an offer letter.

Overall, the process took about 2.5 months. My advice is to not get nervous if they are not contacting you when they said they would. They get very busy and usually contact 1 - 1.5 weeks after they initially said.

Tips: Research company, watch CEO videos and reference them in interviews, research the area of Schwab you are going into, have at least 3 examples of excellent customer service*, be in a finance related association at school (leadership position), examples of school activites and projects where you had different/unfamiliar roles, have at least 30 minutes of questions planned (know where the recruiters came from, why they chose Schwab, what the pay is, anything I could be doing to better prepare myself for internship, reference previous recruiters name in second round interview), and ultimately, your values need to align with the company's values.

*All answers must be in STAR approach. Formulate your answers to relate back to the position you are pursuing. I was going into retirement planning, so the "R" in my answer was always about long-term planning, customer service, or financial/retirement planning experience.

Interview Questions
  • Phone interview questions:

    Why Schwab?

    What relevant work/school experience makes you an ideal candidate?

    Time when you prepared, but failed and results?

    When did you do something that you were not familiar with in a group setting? How did you get that position?

    In person interview questions:

    Tell me about a time in a school project that one or more of your team members dropped out? (Spent 15 minutes on this question)

    We get calls from doctors, assembly line workers, managers, etc...How would you handle calls from the varying customers? and relate it to previous work experience.
     
    Answer Question
Negotiation Details
N/A
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Charles Schwab

  1.  

    Participant Services Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Charles Schwab.

    Interview Details

    3 interviews. Hard test- could have sworn I failed- didn't. 2 hour, 4 manager interview process. Went great.

    Interview Questions
    Negotiation Details
    no negotiation.
    Accepted Offer
    Positive Experience
    Difficult Interview
  2.  

    Participant Services Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Charles Schwab in June 2009.

    Interview Details

    the interview process was very structured. there will be an initial phone interview where the HR person will ask a series of basic behavrioual questions. they mostly look at your experience in customer service. if they see that you do have experience in customer service, and a positive attitude you will get to interivew 1:1 with their managers.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview

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