Charter Communications Customer Service Representative Interview Questions

Updated Jun 17, 2014
Updated Jun 17, 2014
5 Interview Reviews

Interview Experience

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Getting an Interview

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Customer Service Representative Interview

Anonymous Interview Candidate in Onalaska, WI
Anonymous Interview Candidate in Onalaska, WI
Application Details

I applied through a staffing agency. The process took 2 weeksinterviewed at Charter Communications in March 2014.

Interview Details

The team interviews where interesting. But once completed it did not take long for the full process of hiring to happen. I do wish they would have let us know before hand that this was a team interview. I would have been able to prepare better.

Interview Questions
  • This would have been "What is you biggest flaw at work?" It through me for a few but was able to recover and respond quickly.   Answer Question
Accepted Offer
Positive Experience
Difficult Interview

Other Interview Reviews for Charter Communications

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Raleigh, NC
    Anonymous Interview Candidate in Raleigh, NC
    Application Details

    I applied online. The process took 3 weeksinterviewed at Charter Communications in January 2013.

    Interview Details

    Filled out application online just before Christmas holiday,received a call to interview 2 weeks later. The office was nothing special, it was located in a small space in a strip mall area. The interview went well lots of stimulating questions, the lady conducting the interview made me feel very comfortable and it felt like a conversation. I received a call 3 days later asking me to fill out an online assessment, another call 2 days later to schedule the second interview with District Mgr,again very comfortable setting with both ladies interviewing this time, nothing too difficult. Accepted job offer 4 days later.

    Interview Questions
    • What is the most diffcult problem that you had to solve?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Wausau, WI
    Anonymous Interview Candidate in Wausau, WI
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Charter Communications in October 2012.

    Interview Details

    Long process. Contacted by email to take pre employment exam on-line. If you pass, someone will call for phone interview. Then referred to hiring manager to set up interview.

    Interview Questions
    • Tell us about a time when you did not perform as well as you could have on the job?   View Answer
    No Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Covington, GA
    Anonymous Interview Candidate in Covington, GA
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Charter Communications in March 2011.

    Interview Details

    a phone interview which led to a face to face interview where a sales manager surprised me with an impromptu sales pitch. I had to convince him to buy charter services. I role played well and was passed on the 2nd interview with an area manager who tried to tell me how tough the sales field is and that only 1 in 10 people survive this field of door to door sales. I then was called in for a "General Knowledge" exam that caught me off guard due to its level of difficulty for a door to door sales job. I passed that exam and then was made an offer.

    Interview Questions
    • How would you convince someone who has Directv to switch to charter?   Answer Question
    • Do you have a problem selling the service door to door?   Answer Question
    Reasons for Declining

    It only paid 15k per year and a commission structure that seemed pretty low

    Declined Offer
    Neutral Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Vancouver, WA
    Anonymous Interview Candidate in Vancouver, WA
    Application Details

    I applied through a recruiter. The process took 4 weeksinterviewed at Charter Communications in May 2008.

    Interview Details

    It was a long time ago. I remember a simple typing test, a personality test, and a cheek swab drug test.

    Interview Questions
    • During the interview, my first supervisor asked what one thing I did at my previous job, to go above the "call of duty" for that company.   View Answer
    Negotiation Details
    I was told I'd be further evaluated after I attended the required classes (on location). After classes (four weeks) they passed out a piece of paper stating our actual starting pay. Mine was higher because I ran a tech support department as apposed to my neighbor who owned his own ISP. He also quit in the first year.
    Accepted Offer
    Easy Interview

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