Glassdoor is your free inside look at Charter Communications interview questions and advice. All 59 interview reviews posted anonymously by Charter Communications employees and interview candidates.
Charter Communications Interview Questions & Reviews
Getting the Interview 59 Interviews
Interview Experience 54 Ratings
Charter Communications DOS Specialist at Charter Communications
Accepted Offer – Reviewed Jul 14, 2012
Interview Details – Apply for job online, you get a phone interview if they like your application and resume. If you do well on the phone interview they will ask you to come in and have a face to face interview. During your face to face interview if your doing well then they will offer you the position. they will have you fill out paperwork and consent for a background test and for a drug test which is given oral there at the interview. As long as both come back okay you have the job and you start a 5 week training class.
Interview Question – Same interview Questions as most interviews you will have some senario based questions. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Broadband Technician at Charter Communications
No Offer – Interviewed in Fort Worth, TX – Reviewed Sep 27, 2012
Interview Details – Phone interview, and then a face to face interview.
Interview Question – Simple interview questions. Panel of 4 interviewers. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Retention Specialist at Charter Communications
Accepted Offer – Interviewed in Walker, MI Sep 2011 – Reviewed Jul 17, 2012
Interview Details – Apply online, take a personality test and a computer test which is pretty easy. Interview is easy. You are asked typical questions that a supervisor will read from a script packet. Once a job is offered you take a drug test which is done at the HR office on site.
Interview Question – Describe a situation where you were unable to help a customer the way you would have liked. Answer Question
Negotiation Details – No negotiation. It was "this is what we pay, take it or leave it."
Helpful Interview?
Yes |
No
Problem with this interview?
Dispatcher at Charter Communications
Accepted Offer – Interviewed in Bay City, MI Feb 2008 – Reviewed Dec 14, 2012
Interview Details – The interview was very easy. A lot of people a lot less qualified than me also got hired. I think they just hired who they liked most. It took about two weeks to get an offer after the interview. The training process was pretty comprehensive.
Negotiation Details – There was no negotiation phase.
Helpful Interview?
Yes |
No
Problem with this interview?
Dispatcher at Charter Communications
Accepted Offer – Interviewed in Duluth, GA Jan 2010 – Reviewed Sep 27, 2011
Interview Details – Interview process was very simple. First was a phone interview that consist of one hour. i ws then called back 2 weeks later for face to face interview. Then another 3 weeks later I was called back and offer employment. The person that interviewed me was my supervisor and she was very laid back and made the interview process comfortable.
Interview Question – Why do you want to work here? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Direct Sales at Charter Communications
Accepted Offer – Interviewed in Aug 2010 – Reviewed Mar 15, 2012
Interview Details – I applied for the job through the web-based interface. Soon after that I had a casual telephone interview with my then-supervisor at about 8:30pm while I was wrapping up my day with my previous job at the same company. We talked for about an hour and she asked about the type of work I had done in the past, as well as my personality type, and what I could expect from the job. The managers did make it seem better than it turned out to be. And income promises were over-estimated.
Interview Question – Why do you want to be in this position compare with the position that you are coming from? View Answer
Negotiation Details – There was no negotiation.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Charter Communications
Declined Offer – Interviewed in Covington, GA Mar 2011 – Reviewed Jun 1, 2011
Interview Details – a phone interview which led to a face to face interview where a sales manager surprised me with an impromptu sales pitch. I had to convince him to buy charter services. I role played well and was passed on the 2nd interview with an area manager who tried to tell me how tough the sales field is and that only 1 in 10 people survive this field of door to door sales. I then was called in for a "General Knowledge" exam that caught me off guard due to its level of difficulty for a door to door sales job. I passed that exam and then was made an offer.
Interview Questions
- How would you convince someone who has Directv to switch to charter? Answer Question
- Do you have a problem selling the service door to door? Answer Question
Reason for Declining – It only paid 15k per year and a commission structure that seemed pretty low
Helpful Interview?
Yes |
No
Problem with this interview?
Broadband Sales Specialist at Charter Communications
Accepted Offer – Interviewed in Grand Rapids, MI Jan 2009 – Reviewed Jul 17, 2011
Interview Details – Pretty simple hiring process, they interview you and if you are qualified they offer you a job. You first have to take a few simple test relating to the position, pass a drug test, and show up for work. The drug test is a simple mouth drug test. Anyone with any knowledge of call centers can easily obtain a position.
Interview Questions
- What steps did you take to overcome a huge obstacle in your life or in sales. Answer Question
- Explain a complex situation where you had to fit the customer in the right product. Answer Question
Negotiation Details – Not negotiable
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Charter Communications
Accepted Offer – Interviewed in Vancouver, WA May 2008 – Reviewed Oct 26, 2012
Interview Details – It was a long time ago. I remember a simple typing test, a personality test, and a cheek swab drug test.
Interview Question – During the interview, my first supervisor asked what one thing I did at my previous job, to go above the "call of duty" for that company. View Answer
Negotiation Details – I was told I'd be further evaluated after I attended the required classes (on location). After classes (four weeks) they passed out a piece of paper stating our actual starting pay. Mine was higher because I ran a tech support department as apposed to my neighbor who owned his own ISP. He also quit in the first year.
Helpful Interview?
Yes |
No
Problem with this interview?
Sales Representative at Charter Communications
No Offer – Interviewed in Feb 2010 – Reviewed Jul 14, 2011
Interview Details – 10 minutes, not the right fit for me.
Interview Question – Expalin a time for this situation. View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
Worked for Charter Communications? Contribute to the Community!
Add Review Add Salary Add Interview Review Add PhotosWork in HR or Recruiting?
Interviews by Company
Salaries by Company
Flag this {0} as inappropriate
Would you like us to review something? Please describe the problem with this {0} and we will look into it.
Oops!
We're sorry but your feedback didn't make it to the team. Your input is valuable to us – would you mind trying again?
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
