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Cigna CSA Interview Questions & Reviews

All Interviews Received Offers

Getting an Interview  

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Interview Experience  

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Interview Difficulty  

Average Difficulty
2 candidate interviews Back to all interview questions
Relevance Date Difficulty
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2 people found this helpful

Accepted Offer

Neutral Experience

CSA Interview

CSA

Interviewed at Cigna

Interview Details – After submitting an application I had a phone interview with recruiter. From there I was called in for a face-to-face interview with manager. From there I was sent an email that I had the job and had to contact HR for information. Then you go in for meet and greet an then 3 months of training.

Interview Question – Nothing unexpected they want to know how you will handle customers, react in stressful situations and that you can handle the job. Just make sure you show you have empathy for customers and know that the customer is trying to handle a stressful time in their life and need you to help them through it.   Answer Question

Negotiation Details – There is no negotiation when it comes to salary they have set amount that's what you take.


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

CSA Interview

CSA
McLean, VA

I applied online and the process took 3 months - interviewed at Cigna in January 2012.

Interview Details – Multiple phone and face to face interviews

Interview Question – several situational customer service questions   Answer Question

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