Cisco Systems Customer Support Engineer Interview Questions & Reviews
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Updated Nov 14, 2011 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 6 ratings 
“Difficult” Interview
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Interview Experience [?] Based on 6 ratings
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| 1–6 of 6 Cisco Systems Interviews | Sort by |
Customer Support Engineer at Cisco Systems
Posted Nov 14, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Nov 2011 (took a day)
I got the interview through my university's career center. The interview was a 30 minute phone interview and started off with basic questions about my experience and resume. I was asked about routing protocols and network switches. Most of the questions are about your past coursework and experience though.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Support Engineer at Cisco Systems
Posted Nov 9, 2011
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in San Jose, CA (took a day)
It was a college recruiting event, and I got an 1:1 interview with an alumni. The interviewer was nice and professional. She asked several general first interview questions and some technical questions. The technical questions were pretty straight but not tricky. If you got CCNA or CCENT Certification, you will be fine with those technical questions.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Support Engineer at Cisco Systems
Posted Mar 3, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Dec 2010 (took a day)
They had a phone interview and a week later, brought me in for a chat. The interview went well and I liked it. However, they decided to pass on me.
Interview Questions
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Support Engineer at Cisco Systems
Posted Aug 15, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2009 in Richardson, TX (took 4 months)
Definitely know the OSI model and the basics of networking. Minimum expectation is to have at least CCNA level experience. Then also be prepared to talk about your experiences in working with customers, kind of like a high tech call center. People/Soft skills are as important as technical skills, though few managers value that.
EXPECT the STAR interview technique, like tell me about a time.
Be prepared to answer any and everything on your resume. I interviewed for a technical position but my CV stated I took an Accounting and Market course in Grad Schol. I was asked to tell the Porter's five forces.
Bottom line, be prepared to defen your resume in it's entirety.
Interview Questions
Negotiation Details
N/A
Other Details
The interview consisted of a Phone Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Support Engineer at Cisco Systems
Posted Jan 25, 2010
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Nov 2009 in Research Triangle Park, NC (took a day)
Phone interview with Cisco's head of Customer Support Engineering. This is an entry level position so most of the questions had to do with my course work in school. The interviewer was very helpful in positive and negative feedback regarding my experience and overall situation regarding the position.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Support Engineer at Cisco Systems
Posted Dec 31, 2009
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5.0
Very Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2007 in Research Triangle Park, NC (took a day)
Extremely difficult phone interview over an hour. 5-6 engineers on the phone asking technical questions across all subjects - Unix, Routing/Switching, Voice, Oracle, etc. In-depth discussions about protocols, RFC/IETF specifications, signaling flows. No trick questions but they quiz you on everything on your resume.
Interview Questions
Negotiation Details
Easy.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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