Citi Customer Service Representative Interview Questions & Reviews
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Updated Apr 12, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 10 ratings 
“Easy” Interview
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Interview Experience [?] Based on 10 ratings
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| 1–10 of 10 Citi Interviews | Sort by |
Customer Service Representative at Citi
Posted Apr 12, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2012 in Fort Mill, SC (took 4 weeks)
I applied to this position via careerbuilder. I immediately received an invitation through my email to schedule a phone interview upon completion of the assessment and application. I scheduled the phone interview for two days later. After that interview, I was told yhat someone would contact me in 5-10 business days if they were interested. I was given a callback within that period as an invite to go onto the site for a one on one interview. Once that was completed, I was then informed if they were interested someone would be in contact. That took about 2 weeks before I finally received the cal that extended the job offer.
Interview Questions
Negotiation Details
I declined to negotiate.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Citi
Posted Apr 3, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2012 (took 2 weeks)
I applied online, then a few hours later I received an email to schedule a phone interview. I scheduled my phone interview for the next week. The phone interview was about 15minutes, he asked why I wanted to work at Citigroup and which position I was interested in. He then asked me some situational and behavioral questions and a lot of "give me a time when" questions. After that I was told I would hear some back in 5-10 days if they were interested. I received an email a couple days later to notify me that I passed the phone interview and to call and schedule an on site interview. I did and made the interview a couple days later. When you get there, you have to check in with security, they were very friendly. The interview went smoothly. He went over what the job was like and told me the expectations of it, and asked if I was still interested in it. I was asked asked of lot of "describe a time when" questions. The interview lasted about 20-25min. I was then informed that they would let me know if they are interested. I got a call back the next day with an offer and accepted it.
Interview Questions
Negotiation Details
No I didn't negotiate because I didn't have any previous experience. But I was very happy with the pay.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Citi
Posted Mar 17, 2012
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Mar 2012 (took 5 days)
After online assessment, I was emailed to pick a date and time for a phone interview...it was more like a screening....she talked about the position....the hours and the pay. (that is where she lost me) low pay....for what I was looking for.
Interview Questions
Reason for Declining
low pay 9.50/hr
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Citi
Posted Aug 25, 2011
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3.0
Average Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Nov 2010 in Boise, ID (took 2+ weeks)
I had a brief discussion over the phone (was out of state) with an HR rep to verify previous employment and answer a few personality questions. Had another phone interview that was more in depth, lasted about 1 hour, discussed my accomplishments and my goals. Focused directly on your customer service skill set, and the interviewer asked questions on how or why I dealt with a particular situation. I'm pretty sure it was a script that the interviewer had to follow through.
Interview Questions
Negotiation Details
I was not able to negotiate my pay unfortunately. It was not even brought up that the position was for Sales. What was discussed throughout the whole process was customer service oriented.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Citi
Posted Jun 8, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jun 2011 (took a day)
Asked questions about experiences.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Citi
Posted May 31, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed May 2010 (took 5 days)
Met with senior management and managers
Interview Questions
Negotiation Details
I did not negotiate. I should have
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Citi
Posted May 30, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Dec 2009 (took a day)
Applied in person, filled out application, stayed for interview, received job offer and accepted. Offered different shits and picked one also was advised the compensation for the job obtained.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Citi
Posted May 19, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2011 (took 2 days)
Applied online and received a call to schedule a phone interview the next day. Right after the phone interview I scheduled an in-person interview. Received offer the next day.
Interview Questions
Negotiation Details
No negotiation
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Citi
Posted Apr 27, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Apr 2010 (took a day)
How did you handle dealing with an irrate customer.
Interview Questions
Negotiation Details
there were no negotiations.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Citi
Posted Mar 27, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2009 (took 2 weeks)
They asked basic questions and were very friendly. It was not intimidating. First part of the process is a phone interview. If they like what they here then they call you in to thier worksite. I was only asked three questions then rushed to HR to start filling out the paperwork. I had a job offer letter in the mail 48 hours later.
Interview Questions
Negotiation Details
Yes. They (management)work with you to get you the most pay for your pay grade.
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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