Citi Customer Service Representative Interview Questions

Updated Jun 20, 2014
Updated Jun 20, 2014
27 Interview Reviews

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1 person found this helpful  

Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

Interviews are completely form driven. All open ended questions such as "Tell me about a time when you < >. Everyone has the same questions to answer.

Interview Questions
  • Tell me about a time when you didn't get along with a co-worker, what caused it, what did you do about it and what was the end result.   View Answer
Negotiation Details
They offered, I pointed out I had more experience, they came up a miniscule amount. HR is extremely limited in what they can offer. It's either this or that. There's no real negotiation.
Accepted Offer
Neutral Experience

Other Interview Reviews for Citi

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Received an email inviting me to do an over the phone interview. This lasted about 15 minutes. Was scheduled for an interview Friday at 5pm. Basic interview questions about how I would handle situations so on and so forth. Was told that I would hear back within 7-10 business days. It's now Monday and my interview was Friday night.

    Interview Questions
    • Nothing really. Basic interview questions asked that I have been asked before in previous interviews. Basically "Tell me when..." questions.   Answer Question
    No Offer
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Irving, TX
    Anonymous Interview Candidate in Irving, TX
    Application Details

    I applied online. The process took 2 weeks - interviewed at Citi.

    Interview Details

    It was pretty easy. You had to go through two interviews, an extensive background check. The process was at least 2 weeks. I met with the HR rep first then after that, they called me back to speak with the hiring manager. She asked a couple of behavioral questions and then they ask why would you choose to work for them. Make sure you do research on the company before going for an interview. I had to do fingerprints on this FBI database.

    Interview Questions
    Negotiation Details
    Non-negotiation
    Accepted Offer
    Neutral Experience
  3. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 5 days - interviewed at Citi in March 2012.

    Interview Details

    After online assessment, I was emailed to pick a date and time for a phone interview...it was more like a screening....she talked about the position....the hours and the pay. (that is where she lost me) low pay....for what I was looking for.

    Interview Questions
    Reasons for Declining

    low pay 9.50/hr

    Declined Offer
    Neutral Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Florence, KY
    Anonymous Interview Candidate in Florence, KY
    Application Details

    I applied in-person. The process took 2 weeks - interviewed at Citi in October 2010.

    Interview Details

    The managers are all down to earth but professional.

    Negotiation Details
    There is no negotiation. They offer what they offer
    Accepted Offer
    Positive Experience
    Easy Interview
  6. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Meridian, ID
    Anonymous Interview Candidate in Meridian, ID
    Application Details

    I applied through a recruiter. The process took 4 days - interviewed at Citi in July 2010.

    Interview Details

    Pretty simple process. You will start with a quick phone screening. They will ask you why you left previous jobs, and why you want to work for Citi. They also asked me if I knew anyone that worked there, and what did I know about the company.

    After the phone interview you will go in and meet with a HR rep. They are very nice and help you get ready to talk to the "hiring manager." You go in a small room and get asked questions about your phone skills, if you are used to sitting all day, how you handle irate customers, and what hours will you be available to work. They ask you about your sales abilities, however they do not mention how sales intensive this job is. I am telling you now, you will need to sell to keep this job. Go up to the collections department instead. It is more laid back, and you never have to make outbound calls.

    After the interview with the hiring manager, I was brought back to the HR area and was offered a position. They had the offer letter and everything ready to go. They told me the dress code, the day training started and that I had to clear the background screening. That was pretty much it. They started me at $11.50 (this was in 2008) I left in 2011 making $13.75 an hour, plus commission.

    Interview Questions
    • They asked 3 times about why I left previous employers. They try to get people to stay, but it is a call center, not everyone is cut out for this type of work.   Answer Question
    Negotiation Details
    They started me off at $11.50. They didn't let me negotiate it. It was take it or leave it. The benefits package and tuition reimbursement was pretty awesome though.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Tucson, AZ
    Anonymous Interview Candidate in Tucson, AZ
    Application Details

    I applied online. The process took 2 days - interviewed at Citi.

    Interview Details

    I spplied online, did a test, then the same dy an HR rep called and did a phone interview. She scheduled me for an onsite interview the very next day. Went in....along with about others. The interview was very short, he asked how Ive handled customer compalints or an unpleasant situation, what I like best about my previous jobs, why I want to work for CITI and what my best attributes are. I got hired about 2 mins later. VERY easy. This was for a call center and they needed people right away. The schedule was pretty terrible either 8am-430pm Saturday-Wednesday or 5am-330pm Sunday-Wednesday they had another shift for weekends and nights. No choice inthe matter, they just throw you into a group.

    Interview Questions
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Gray, TN
    Anonymous Interview Candidate in Gray, TN
    Application Details

    I applied online. The process took 5 weeks - interviewed at Citi in June 2012.

    Interview Details

    Getting an in person interview was easy, fill out the app online, get an email to set up a phone interview through a third party who asks basic questions about your experience and skill set. In person interview was scheduled for a week later. Was told I would hear back either way (whether hired or passed on) within a week. Two weeks later, and a few phone calls to HR, finally heard that I would be offered a position, but took another week to get the official call to accept and be informed of wages/schedule/drug testing/fingerprinting. First day was scheduled for 3 more weeks after that! Be patient with this company, they move slow.

    Interview Questions
    • Give a specific time when you dealt with a customer, and the steps you took to provide service.   Answer Question
    Negotiation Details
    No negotiation, offer $9.71 an hour, but full benefits start the day you do
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Greensboro, NC
    Anonymous Interview Candidate in Greensboro, NC
    Application Details

    I applied online - interviewed at Citi in July 2012.

    Interview Details

    I applied online took an assessment and recieved an e-mail inviting me for a telephone interview the next morning. I resarched the customer contact postion and the hourly wage wasn't too thrilled. I did the interview anyways and I was told 10.25, 20% wknd differential, 10% night

    Interview Questions
    • 2 or 3 behaviour style questions about customers and complaints.   Answer Question
    No Offer
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 days - interviewed at Citi in January 2008.

    Interview Details

    They are desparate to fill vacancies left after the downsizing.

    Interview Questions
    • Do you feel the onus should be on the customer to be aware of all aspects of a product or service, or do you feel the company offerring the product should be saddlesd with full disclosure?   Answer Question
    Reasons for Declining

    wanted to keep my soul

    Declined Offer
    Neutral Experience
    Easy Interview

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