Citi Interview Questions

Updated Jul 27, 2015
1,175 Interview Reviews

Interview Experience

Interview Experience

62%
26%
11%

Getting an Interview

Getting an Interview

40%
25%
12%

Interview Difficulty

2.9
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1.  

    Retail Program Manager Interview

    Anonymous Employee in Elk Grove Village, IL
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Citi (Elk Grove Village, IL) in June 2015.

    Interview

    Two weeks after I applied online for a position I was emailed by HR to set up a phone screen. After talking with the (very nice) HR rep, I was told the salary which was less than I was making. I appreciated being told this info up front as to not waste anyone's time. I was really interested in the company so I decided to set up a phone interview with the hiring manager in case there was flexibility with the salary. The hiring manager never called at our confirmed time so I decided not to pursue that role any longer. The next week another HR person contacted me about a similar role with a higher salary and we set up a time to talk for about 20 min (walking through resume). She then asked if I was available to come in over 2 weeks later for an in-person interview. The week of the interview I still hadn't gotten any info on when and where the interview would take place. I followed up a few times and was finally sent an interview itinerary 2 days before I was to come in. Luckily I was already off this day so I didn't need to worry about time, but I found the process to be very scattered. The itinerary had me there for 2 hours, with two sets of panel interviews with 3 people in each session. The panel interviews were average. Only 2 people showed up in both instead of 3. The first set had the actual hiring manager and he was very engaged. I was asked to walk through my resume and some scenario questions - overall went well. The second part was very awkward. Neither interviewer seemed to have any specific questions or very much practice in interviewing. I ended up leading most of the time. I sent an email to thank the HR rep who set everything up and asked what the next steps were. She then told me they were interviewing internal candidates the following week, so I should hear something in about 2 weeks. Two weeks went by so I sent a follow up email with no response. I decided to send another final email a week later as one last attempt and was then told I wasn't going to be getting an offer. Overall most people were very nice but for such a large company, I expected a more regimented process.

    Interview Questions

  2.  

    Assistant Vice President Interview

    Anonymous Employee in Tampa, FL
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 7+ weeksinterviewed at Citi (Tampa, FL) in March 2015.

    Interview

    HR is very slow and hard to get ahold of. Hiring process very lengthy and not streamlined at all. Definitely could use improvement in this area. Also no preference is given to internal development.

    Interview Questions

  3.  

    Sourcing Support Specialist Interview

    Anonymous Interview Candidate in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 2 daysinterviewed at Citi (New York, NY) in February 2011.

    Interview

    The interview process lasted two days. I first interviewed with a manager who was very confident and pleasant over the phone. My interviewer was really thorough in explaining what the position entailed, and what was required of me. The next day I was given the opportunity to interview with one of the sourcing managers who I would be supporting in their day to day work flow. The conversation flowed well and my interviewer had a lot of energy and was super friendly. Overall I had a pleasant experience and have only positive things to say about it.

    Interview Questions

    • What were my responsibilities at my previous position.   Answer Question
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Support Ops Representative Interview

    Anonymous Interview Candidate in Hartford, CT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 5 weeksinterviewed at Citi (Hartford, CT) in June 2015.

    Interview

    They asked basic questions regarding background/qualifications...and then asked to do a mock phone call in which I picked the scenario to be on the receiving end of the call. They wanted to see how I handled difficult customers. Also was given a sheet with scenario and had to write an email response if I were really in that situation.

    Interview Questions

    • Give an example of when you had a challenging customer service experience, and how did you handle it?   Answer Question
  6.  

    Intern Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    Interviewer was very friendly and was very willing to make clarification and share info abt the job, knowing that I was a student. It was a one to one interview, very light hearted and reassuring.

    Interview Questions

    • Would you really want the job if i offer it to you? Do you know what is trustee?   Answer Question
  7.  

    Seniorr Project Analyst Interview

    Anonymous Employee in Dublin, Dublin (Ireland)
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online – interviewed at Citi (Dublin, Dublin (Ireland)) in May 2015.

    Interview

    Well, what to say? One of the worst recruitment procedures that I've ever seen in my life. I was contacted by a different Citi recruiting representatives. A half an hour phone interview was scheduled, however, they seem to be having a difficulty to understand a different time zones so be extra careful when arranging an interview . A phone interview was conducted and no feedback was received. In the meantime their representative has contacted me twice again to apply for the same role. After explaining to their representative that I've already had a phone interview, I eventually received a very subjective feedback from their hiring manager that I wasn't successful. Citi should be aware that a bad recruitment experience is at least as damaging as a bad consumer experience. This bank is simply not equipped to deal with this and unfortunately this means they really need to improve their processes so that they may engage, hire and retain candidates such as myself.

    Interview Questions

    • Hiring manager asked some very simple questions to share details on one or two projects that I was involved in and how I approached my tasks . Some technical questions and details of the technical environments that I've worked in.Nothing too difficult.   Answer Question
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tucson, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Citi (Tucson, AZ) in June 2012.

    Interview

    There was an Initial phone interview. Then an online assessment test. If you make it through that you will get a face-to-face interview. They will tell you to wait if they are going to make you an offer.

    Interview Questions

  9.  

    Resource and Relocation Strategy Relationship Manager Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Citi (Jacksonville, FL) in October 2013.

    Interview

    Interviewed with several different people within the organization which allowed me to get a feel for the job. The group included someone with the same position I was interviewing for and members of the organization with different job functions.

    Interview Questions

    • Provided a typical job function scenario and asked how I would respond.   1 Answer
  10. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Citi (Jacksonville, FL).

    Interview

    The interview was very standard. With your application you need to fill out an assessment. Once you completed it you had a 5 minute basic interview to see if you qualified for the position. You were told the salary and the basics you need to know. You get scheduled for an in-person interview with a hiring manager from the department that is hiring. It was again standard ,"tell me time when you..." questions.Once it is done you wait for weeks for the HR to find a spot in a training class. My experience was very disorganized. I interviewed for one position just to be told to interview for another. Overall it was really easy to get hired.

    Interview Questions

    • Tell me a time when you had to deal with a difficult customer? How did you handle it?   Answer Question
  11.  

    Teller Interview

    Anonymous Interview Candidate in Wichita Falls, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Citi (Wichita Falls, TX) in January 2013.

    Interview

    The interview process started with an application and a short, timed, math and reading tests. These tests are pretty simple and just check mathematical skills. During the group interview, a panel asks you questions about your personality, strengths and weaknesses and assesses your ability to communicate and problem solve.

    Interview Questions

See What Citi Employees Are Saying

 Current Vice President in Newark, NJ

Pros: “Challenging, interesting work. Good benefits, training, tuition reimbursement. Good work life balance, many managers allow remote office / flex hour option. Worked with many good people...”“Challenging, interesting work. Good benefits, training, tuition reimbursement. Good work life balance, many managers allow remote office / flex hour option. Worked with many good people and good leaders.” – Full Review

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.