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Citibank Personal Banker Interview Questions & Reviews

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Web: www.citibank.com | HQ: New York, NY

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Updated May 21, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 7 ratings

2.7

“Average” Interview

Interview Experience [?] Based on 7 ratings

Positive	57%
Neutral	43%
Negative	0%

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1–7 of 7 Citibank Interviews

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3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Jul 2011 in Chicago, IL (took 2 weeks)

Was a very good experience for becoming accustomed to bank interview procedures

Interview Questions

How I overcame a difficult work situation

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Apr 2010 (took 4+ weeks)

There was an extensive and long online assesment. This was followed up with a 1 on 1 interview which was about 2 hrs! I also needed to fill out a paper application that was at least 10 pages long.

Other Details

I Applied Online and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Declined Offer

Interviewed Oct 2011 in New York, NY (took a day)

Went to the branch and spoke about job responsibilities.

Interview Questions

How will you get accounts.

Answer Question

Reason for Declining

I was not comfortable sgoing business to business to offer account

Other Details

I Applied Online and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Dec 2011 (took 3 days)

I applied online and took an online assessment. That same evening, I received an Email stating that I passed the phone interview and would be contacted if my qualifications meet their needs. The following day, they called to set up a phone interview which I set up for the next day. The interview took about 20 min, mostly to verify my work history and to see how I answered a couple of situational questions. They said that they would pass on my info to a local recruiter and would be contacted if I was selected for round 2 of the interview process.

Interview Questions

Tell me of a time in which you encountered a customer who would (initially) be against a service/product you were offering and how were able to turn that around and convince him to get it (or something along those lines)...

Answer Question

Tell me of a time in which you had to deal with an irate customer, what you did to handle the situation and what the outcome was..

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Nov 2011 (took 4 days)

Basic question on experience and situations in a sales environment

Interview Questions

When was the time you bOnded with a customer what happen and what was the outcome

Answer Question

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Sep 2011 (took 1 week)

There were lots of sales questions and situational questions. This is a sales position. I did not get job b/c I was over qualified.

Interview Questions

Givve an example when you went above and beyond?

View Answers (1)

Why should I hire you?

View Answers (1)

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.

Helpful Interview?

Yes | No

View Comments (1)

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Oct 2010 in Boston, MA (took 4+ weeks)

The process was straight forward. I applied online. A recruiter emailed me to set up a phone interview. After passing the phone interview, my information was passed to the Branch Manager who called me to set up an in-person interview. About 1 week after meeting with the Branch Manager, I was called to interview with the Area Director. About 1 week after meeting with the Area Director, I received a call with a job offer.

Interview Questions

What can you do to convince me to hire you over another candidate?

Answer Question

Negotiation Details

You can always negotiate, but Citi is very firm when they make an offer because they know there are a dozen people with similar qualifications who want the job they just offered you.