Citizens Bank Branch Manager Interview Questions

Updated Aug 12, 2015
7 Interview Reviews

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Branch Manager Interview

Anonymous Interview Candidate
No Offer
Neutral Experience
Average Interview

Application

The process took 4 weeks. I interviewed at Citizens Bank.

Interview

I applied online and within a week was contacted by a recruiter. We spoke within a few days and at the end of conversation she said that she wanted me to speak with the Regional Manager. We set that interview up and I met with the RM which was a pretty standard yet somewhat dry interview. He then at the end said that he wanted to have me speak with another RM since I was external. The third interview was set for the following week and although she forgot to call me at the scheduled time, she realized later on in the day and gave me a call. It barely lasted 15 minutes. I then received a phone call from someone wanting to set up a interview with the Sales Manager for the state. We determined a time the following week and met for 45 minutes. During that time I never felt like I was able to speak with him and he seemed to be asking many questions about my previous 3 interviews and what that process was like. He barely asked me any leadership or management questions. At the end of the conversation he said someone would let me know by end of week and that he needed to ensure that it was a "fit". I never heard back and am disappointed that it took 4 interviews over the span of 4 weeks to come to this outcome. I also came to learn that they randomly post openings but don't necessarily have them open- Kinda shady?

Interview Questions

  • How would you manage someone who was hitting their goals yet you wanted to see more results from them?   Answer Question

Other Interview Reviews for Citizens Bank

  1. Helpful (1)  

    Branch Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Citizens Bank.

    Interview

    Quick Interview process. Background checks including credit. Will meet with Regional Manager. There will be 1 meeting. Interview will be about 45 minutes to 1 hour long. You will be have to apply online and an HR representative will call you to set up the meeting. Hr representative will take some time to ask you questions before your face to face meeting with the regional manager.

    Interview Questions

    • You will be asked all different questions, mostly about sales. You will have to answer leadership questions. They will want people that want to get out of the branch to grow the revenue for the branch and also somebody that can lead and teach their team. You will be judged on your appearance. So have no tattoos present or piercings.   Answer Question

    Negotiation

    They will ask you how much you would like to make, but they will have a number in mind. I did not negotiate my salary. I was okay with the range.

  2.  

    Branch Manager Interview

    Anonymous Interview Candidate in Boston, MA
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied through other source. The process took 4+ weeks. I interviewed at Citizens Bank (Boston, MA) in February 2013.

    Interview

    Abrupt

    Interview Questions

    Reasons for Declining

    decided to stay where I am

  3.  

    Branch Manager Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Declined Offer
    Positive Experience
    Difficult Interview

    Application

    The process took a week. I interviewed at Citizens Bank (Philadelphia, PA) in January 2012.

    Interview

    3 step interview process

    Interview Questions

    • Describe your worst branch management experience?   1 Answer
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  5. Helpful (2)  

    Branch Manager Interview

    Anonymous Employee in Columbus, OH
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Citizens Bank (Columbus, OH) in October 2009.

    Interview

    Initially interviewed over the phone with an HR recruiter, lasted about 30 minutes, standard questions. Interviewed next with the Regional Manager in person. The interview lasted a little over an hour and consisted primarily of behavioral questions. The Manager was very honest with the pros and the cons and at 1 point I thought he was talking me out of the job. The final interview was on the phone with a different Regional Manager, it was very short and I got the impression it was merely formality.

    Interview Questions

    • All questions were standard "Tell me about a time..." questions. Nothing surprising or out of the ordinary.   Answer Question

    Negotiation

    The negotiation was minimal, but I was at the top of the salary range for the position, so that is to be expected. Salary negotiations aren't very common because the salary includes an incentive component with a generous cap based on performance.

  6. Helpful (1)  

    Branch Manager Interview

    Anonymous Interview Candidate in Springfield, MA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Citizens Bank (Springfield, MA) in March 2009.

    Interview

    Interviewer was very interested in sharing his own background with me. Also told me that he was pretty sure that they were going to promote from within, but had to explore the "other options" as well. I appreciated hearing that after a 1 1/2 hr drive to his office.

    Interview Questions

    • Asked why I was interested when I was obviously overqualified.   1 Answer
  7.  

    Branch Manager Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Citizens Bank.

    Interview

    The interviewer called me from New York. She did a phone interview which was about 25 minutes.She called me for a second interview and then sent me to see the hiring manager. Hiring manager spoke with me for about 1 hours. Many questions were asked that were unrelated to the position. I was called and offer the position 2 weeks later.

    Interview Questions

    Reasons for Declining

    Distance vs. Pay

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