Citizens Financial Group Customer Service Representative Interview Questions & Reviews
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Updated Feb 17, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 3 ratings 
“Easy” Interview
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Interview Experience [?] Based on 3 ratings
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| 1–3 of 3 Citizens Financial Group Interviews | Sort by |
Customer Service Representative at Citizens Financial Group
Posted Feb 17, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2010 in Pittsburgh, PA (took a day)
There was one interview, even though recruits for the job are brought directly from the Randstad staffing company. The managers are usually nice during the interviews and the questions do vary. They make sure that you are ready to take orders and receive calls all day while maintaining yourself and your call stats and sales.
Negotiation Details
You can try to negotiate a better seat, however that is about all the bank will budge.
Other Details
The interview consisted of a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Citizens Financial Group
Posted Mar 17, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Mar 2011 (took 1 week)
Had a phone interview, then a 1 on 1 interview and then met with a banking manager who asked mostly behavioral questions. Received employment offer the next day. Had to complete a series of test online, including cognitive abilities, customer service simulations, personality type and situational examples. Also had to pass a credit and background check.
There were quite a few candidates applying for the same position. My advice is to dress to impress and to bring a padfolio with an extra copy of your resume with a pad and pen.
Interview Questions
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Citizens Financial Group
Posted Oct 13, 2010 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Sep 2010 (took 2 days)
Was not offered the initial position that I applied for but they were willing to offer me another interview for a different branch which I declined. They were very willing to assist you in exploring other options within the company.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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