Citizens Financial Group Interview Questions & Reviews
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Updated Feb 2, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 50 ratings 
“Average” Interview
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Interview Experience [?] Based on 50 ratings
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| 1–10 of 50 Citizens Financial Group Interviews | Sort by |
Banking Training at Citizens Financial Group
Posted Feb 2, 2012
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Dec 2011 in Boston, MA (took 3 months)
Was interviewed at school. Went well. Was invited for the super day. Went well. Not many women or people of color. Only one with out a finance or econ background. Didn't get a position.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller Manager at Citizens Financial Group
Posted Jan 28, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2010 (took a day)
This was a interview, but it was a posistion change.
Interview Questions
Negotiation Details
There were no negotiations at for this.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Branch Manager at Citizens Financial Group
Posted Nov 29, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Oct 2009 in Columbus, OH (took 3 weeks)
Initially interviewed over the phone with an HR recruiter, lasted about 30 minutes, standard questions.
Interviewed next with the Regional Manager in person. The interview lasted a little over an hour and consisted primarily of behavioral questions. The Manager was very honest with the pros and the cons and at 1 point I thought he was talking me out of the job. The final interview was on the phone with a different Regional Manager, it was very short and I got the impression it was merely formality.
Interview Questions
Negotiation Details
The negotiation was minimal, but I was at the top of the salary range for the position, so that is to be expected. Salary negotiations aren't very common because the salary includes an incentive component with a generous cap based on performance.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
More Citizens Financial Group Branch Manager Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Assistant Branch Manager II at Citizens Financial Group
Posted Nov 15, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Aug 2011 in Somerville, MA (took a day)
Received a call from the Branch manager and went to a 1:1 interview the next day. The manager was very professional and friendly, asked questions about my background, education and a number of specific questions like "What would you do if in the middle of a term you realize that are not going to reach the sales target at the end of the period?"
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Banker I at Citizens Financial Group
Posted Nov 8, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2010 (took 2 weeks)
interview process is pretty smooth
Interview Questions
Negotiation Details
you can try to negotiate it will not hurt, likely to be turned down
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
More Citizens Financial Group Banker I Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banker at Citizens Financial Group
Posted Oct 26, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Nov 2010 in Staten Island, NY (took 4+ weeks)
I applied online, then had a pretty standard phone interview. Passed that then went in for a one on one. When I arrived at the branch (it was an in-store) the employees seemed pretty tight and viewed me as a threat (When i worked there it took a view months to get adjusted) The interview was standard, then I went out and did some sales pitches to prove i could do them. I got the job offer, but the background check took about 6 weeks, and they had to push my start date back.
Interview Questions
Negotiation Details
No I was not
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.
More Citizens Financial Group Personal Banker Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Banker at Citizens Financial Group
Posted Oct 17, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Oct 2011 (took 1 week)
Open recruitment event advertised with a link through CareerBuilder. The interview was a relaxed and the questions were competency based.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
More Citizens Financial Group Banker Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Operations Specialist at Citizens Financial Group
Posted Sep 29, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2010 in Pittsburgh, PA (took 2 weeks)
The recruiter I worked with was horrible. She was never in the office and took days to return my phone calls. I have worked with other Citizens recruiters however who were far better at their jobs. I interviewed with the manager of my division and went through the standard interview process. It was clear that she wasn't well trained in interview skills as she asked very few questions and spent most of the conversation going off on tangents. I've interviewed for a lot of positions with Citizens and you definitely need to keep the interviewer on target as most do not interview frequently. Be prepared with specific examples of your experience. Can you describe a time you had to deal with an uncooperative coworker? How would you handle a disagreement with your manager? Also be prepared for the very open, "tell me about yourself" as most fall back on that at some point. Come in with a lot of questions. How long do most people stay in this job? How much opportunity for growth is there? What's the best thing about working here? etc.
Interview Questions
Negotiation Details
Negotiate. Negotiate. Negotiate. This is the last time you will ever speak directly with the person who has the decision power about your salary. If you don't get a decent salary at this point YOU WILL NEVER BE PAID FAIRLY for the rest of your career. Everything is based on percentages and most jobs max out at 6%. Which means that if you're lucky enough to be promoted, your raise will likely be 6% of your current salary regardless of what your new colleagues are making. So if you're not comfortable negotiating, get ready to do the same job as people making thousands more than you with no hope of ever catching up.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banker at Citizens Financial Group
Posted Sep 9, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2009 in Philadelphia, PA (took 2 days)
The interview process is first through phone interview and if you pass that you will receive an appointment to do a one to one interview.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
More Citizens Financial Group Personal Banker Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Citizens Financial Group
Posted Jul 29, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jul 2011 in Hinsdale, IL (took 2 days)
I got a call from a recruiter and was told that she wanted to interview me. She interviews me on the phone and it took about 20 mins. Just general questions about me and why I wanna be a teller. She called me back to set up a in person interview. The hr dept contacted me for an in person interview with the branch manager. I was scheduled and went in a few days later. The branch manager was very professional but made me feel very comfortable and asked me just general questions about me. After I interviewed with him I also interviewed with his Teller manager. She was also very nice and made me feel comfortable. I just had my interview today so I don't know if they will call. I'm wishing for the best. Fingers crossed.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.
More Citizens Financial Group Teller Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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