Citizens Financial Group Interview Questions & Reviews
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Updated May 10, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 55 ratings 
“Average” Interview
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Interview Experience [?] Based on 55 ratings
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| 41–50 of 55 Citizens Financial Group Interviews | Sort by |
Banker I at Citizens Financial Group
Posted Feb 23, 2010 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Feb 2010 in Plymouth Meeting, PA (took 3 weeks)
After taking an assessment at Citizens website, I received a phone call from a recruiter in Rhode Island. He asked my a couple of questions to qualify me for employment and also a couple of questions about how I would handle a few customer service situations. I was then asked to do an interview day where I sat with 2 branch managers in my area. This was mostly a fit interview with behavioral and sales questions. The interviewers were very nice and made the process comfortable. I did not get an offer at this point, but I realized that I never actually applied for any of the job postings online. I applied yesterday online for a few positions and received another phone call today asking about my availability for a couple locations and scheduled another phone interview.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Personality Test.
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Helpful Interview?
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No
Inappropriate?
Project Manager at Citizens Financial Group
Posted Feb 17, 2010 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed May 2009 in Cranston, RI (took 2 days)
I was first contacted by phone, by HR. Passed that round and then they set me up with a 1:1.
Interview Questions
Reason for Declining
Received another offer.
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
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Helpful Interview?
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No
Inappropriate?
Supervisor at Citizens Financial Group
Posted Feb 8, 2010 — 2 of 2 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2009 in Hempstead, NY (took 2 weeks)
First I had a phone interview with a human resources rep where he asked me to give examples of certain situations i had encountered in the past. These were things like a dispute with a customer, capitalizing on a sales opportunity and managing others. The 1 on 1 interview was very straight forward and their was an emphasis on teamwork. Also is was an instore bank so i was taken into the aisles of the store to see how I would engage the customers.
Interview Questions
Negotiation Details
There was not much negotiation as my salary expectations were met.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Branch Manager at Citizens Financial Group
Posted Feb 6, 2010 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Mar 2009 in Springfield, MA (took a day)
Interviewer was very interested in sharing his own background with me. Also told me that he was pretty sure that they were going to promote from within, but had to explore the "other options" as well. I appreciated hearing that after a 1 1/2 hr drive to his office.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
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Helpful Interview?
Yes |
No
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Sales Assistant at Citizens Financial Group
Posted Jan 25, 2010 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2008 (took 2 weeks)
I responded to a newspaper ad for the position. They called me right away. I came in for a interview with one of the reps. The next week I interviewed with the Program Manager. They called me later that day with a offer
Other Details
The interview consisted of a 1:1 Interview.
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Helpful Interview?
Yes |
No
Inappropriate?
Senior Project Manager at Citizens Financial Group
Posted Dec 22, 2009 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Nov 2009 (took 2+ months)
Interview process went on and on. They seemed very unorganized, unprofessional and unable to get any thing put together in a timely fashion. Initially had several phone converations with recruiter. A week or so late, I had a 1 hour call with HR. This was a very difficult interview. She asked many questions seemingly from a script. Next step was for her to talk with hiring manager. I did not hear back after two plus weeks so thought that I was out of the running.
The finally called the recruiter back and scheduled a second phone interview with someone that would be a peer. Interview went well as he know what he was looking for and asked consise questions. Another week and a half go by. A third phone interview with another potential peer. Again interview went well. In this interview, she mentioned that alot of reorg just finished and that things were disorganized. She was not as knowledgeable as the previous interviewer. At the end it felt like I was interviewing her.
The hiring manager only had 2 times that he could meet on two days notice. I could not meet at either of these times. I offered to make myself available at night or the weekend and many other times to get on his schedule. In talking wth the recruiter he said that they are notorious for a very long interview process. Recruiter told me that I was the only candidate to make it to this stage in the interview process. He would try to get on the "very busy" hiring managers calendar. Another week goes by. After about 10 weeks, I accept a position with another company as I got tired of the long drawn out process.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Banker at Citizens Financial Group
Posted Nov 9, 2009 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Nov 2009 in Guilderland, NY (took 1+ week)
They called me for an interview at their new location in Guilderland, NY. The manager was very nice and tried to convince me regarding the potential to make loads the first year. She kept on talking about how her branch was the best in the country and always met their goals. She tried telling me how leads were provided and cold calling was not required. I knew right there that it was a bunch of B.S.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
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Helpful Interview?
Yes |
No
Inappropriate?
Vice President at Citizens Financial Group
Posted Nov 6, 2009 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2009 in Chicago, IL (took 6+ weeks)
Interview process took longer than I expected - approximately 4-6 weeks. There was a total of 3 steps in the interview process consisting of an initial screening interview with HR and then three separate interview dates with various levels within the organization. The people and work culture were a positive.
Interview Questions
Negotiation Details
I was able to negotiate modestly on salary
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
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Helpful Interview?
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No
Inappropriate?
Banker at Citizens Financial Group
Posted Oct 14, 2009
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2007 in Ann Arbor, MI (took 2 weeks)
First you must take an online assessment, if you fail, you cannot move forward with the interviewing process. If you pass, you will receive a phone call and do a phone interview. If you pass that, you can have a one on one interview with a branch manager, and ultimately, if they like you, your hired.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
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Helpful Interview?
Yes |
No
Inappropriate?
Assistant Branch Manager - Instore at Citizens Financial Group
Posted Oct 2, 2009 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2009 in Albany, NY (took a day)
Completed an online application, got a call within a couple of days. Recruiter hadd scheduled a second interview.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
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Helpful Interview?
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