Citizens Property Insurance Interview Questions & Reviews
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Updated May 25, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 7 ratings 
“Average” Interview
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Interview Experience [?] Based on 7 ratings
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| 1–7 of 7 Citizens Property Insurance Interviews | Sort by |
Business Analyst at Citizens Property Insurance
Posted May 25, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed May 2012 in Tampa, FL (took 1+ week)
Phone and if selected, face to face.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Supervisor at Citizens Property Insurance
Posted Apr 2, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Feb 2012 in Tampa, FL (took a day)
My interview was over the phone and the managers that interviewed me were very professional and went ahead and questioned me for over an hour on customer care resolution care and management knowledge. The questions were mostly easy to respond, but some were a little bit difficult because it is hard to explain some things without a scenario to relate to.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Specialist at Citizens Property Insurance
Posted Feb 11, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2012 in Tampa, FL (took 2+ weeks)
I initially applied for the position online in early December 2011. I was not called for the skills test until late January 2012. I then interviewed 10 days later.
Interview was behavioral based questioning with an emphasis on specific situations and your response to them. I am not very good at behavioral interviewing so I practiced coming up with specific examples the night before my interview, printed off behavioral questions and had my husband test me.
The interview started with a brief discussion about my previous work history, what I knew about citizens. It surprised me when one of my interviewers mentioned that a lot of candidates do not do their research on the company, so taking time to look at the core values and company information is VERY important to them.
Then I was asked 8 behavioral questions.
EXAMPLE: Tell us about a time when a customer was very unhappy. What was the situation, what were your actions and what was the result.
They then went through what was expected of the customer care specialists. They look at all of the standard KPI's including adherence to conversation structure and content. Being on time is important to them. This job is not for people who are not punctual, precise and used to micro-management. They have strict standards to adhere to and you need to meet them.
I thought my interviewers were consummate professionals. They both put me at ease and pushed me to answer questions fully. They laid out the benefits package to me (which is SO very good) and when I could be expected to be contacted to let me know if I was successful.
About 2 days later I was contacted by HR to request a copy of my diploma. From there I made the assumption that I was at least in the short run for the position.
The background check took a long time to complete. If you have something in your work history that you think you can hide, please think again. You need to be completely honest on your application form or you will NOT be successful. I wasn't able to give my current employer as much notice as I would have liked to, but this is the job I wanted and I feel so glad to have accepted their offer.
I was notified by phone of the offer....which I accepted immediately.
Interview Questions
Negotiation Details
There was no negotiation, they are going to pay you what they think you are worth. I was very lucky to have been offered the higher end of the pay scale based on my past work experience. The incredible benefits package kicks in on day one!
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Assistant Director of Vendor Management at Citizens Property Insurance
Posted Jan 11, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Dec 2011 in Jacksonville, FL (took a day)
About 10 days after submission of my resume I received a list of ten questions related to specific requirements of the position. They wanted information on experiences related to the different skills for the position. Of the ten questions only two were short answer, do you require relocation and what are your salary requirements. Five days after submission of my responses I received a call to schedule an interview with the director for that position. Was met promptly. We spent an hour discussing the position requirements, expanding on my responses and answering additional related questions. The interviewer was engaging, offered clear understanding of corporate culture, subordinates, and work environment. He asked behavioral and situation related questions. No bizarre questions.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Citizens Property Insurance
Posted Sep 22, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2009 in Jacksonville, FL (took 2 months)
The HR Dept is very fair and review the best candidiates
Interview Questions
Negotiation Details
It was no room for negotiation.
Other Details
I Applied Online and the interview consisted of a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Underwriter - Personal Lines at Citizens Property Insurance
Posted May 10, 2010 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2009 (took 2 days)
Excellent interview process 1 on 1 interview with hiring manager and the department manager. It was an easy process and although stressful, I was given a clear understanding as to what is expected and when.
Interview Questions
Negotiation Details
Yes, never except the first offer.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claim Adjuster at Citizens Property Insurance
Posted Nov 6, 2009
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed May 2007 (took 4+ weeks)
Applied online. Received call from HR within 1-2 weeks. Brief phone consultation with HR followed by email correspondence to complete full application documentation. Went to office for panel interview approximately 1 week later which lasted approximately 30-40 minutes. Took a short 3 question skills test on job-specific software. Job offer received approximately 2 weeks later.
Interview Questions
Negotiation Details
No negotiation. This is a government agency -- you get what they offer or leave it.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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