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Citrix Systems
3.7 of 5 437 reviews
www.citrix.com Fort Lauderdale, FL 5000+ Employees

Citrix Systems Technical Support Engineer Interview Questions & Reviews

Updated May 17, 2013
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Getting the Interview  4 Interviews

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Interview Experience  4 Ratings

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4 interview experiences
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Technical Support Engineer at Citrix Systems

Accepted Offer – Interviewed in Alpharetta, GA Dec 2011 – Reviewed May 17, 2013

Interview Details – Recruiter contacted me first via email.
Recruiter contacted me 2nd via phone which was my 1st phone interview.
Next Moved to the onsite interview with the hiring manager and 2 other team leads asking questions.
Then the offer came and the rest is history.

Negotiation Details – No I was NOT able negotiate for a hirer salary PERIOD.

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Technical Support Engineer at Citrix Systems

Accepted Offer – Interviewed in Alpharetta, GA Dec 2010 – Reviewed Aug 28, 2012

Interview Details – Called by HR and asked a series of basic technical questions.
Called by Team Lead of Dept to ask indepth Technical Questions.
Called by Manager, and ask new questions and questions got previously wrong to determine ambition
Called by Escalation Manager for general personal skills and in-depth technical expertise

Interview Question – Asked many questions unrelated to position along with technical questions   Answer Question

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Technical Support Engineer at Citrix Systems

Accepted Offer – Interviewed in Bangalore (India) Aug 2010 – Reviewed May 8, 2012

Interview Details – I got a call from a external recruitment agency. They described the role and asked for my interest. Once I informed them that i was interested in the role, they sent me a detailed job profile over email. I had a few clarification to be made, post which they scheduled my first round of interview. It was a technical interview and was scheduled at thier Bangalore MG Road Office. The interviewer did not appear impressive from either an appearance standpoint or from a communication standpoint. However, his technical knowledge was really good and hence the questions asked were fairly smart and complex. The interview went on for about an hour and they focused on my strengths and tried to probe more on those areas. There was no rush to finish the interview and they did not subject me to much of stress during the interview. The interviewer was very encouraging and was letting me take my own time to answer his questions. There were 2-3 technical rounds after that all of them were very well managed and covered different technical areas and the depth kept on increasing with every interview. Post this I had a Manager Round, followed by a Director Round. The manager round lasted for about 30 minutes and they were trying to understand what my previous role and experiences were like. They also focused on my career aspirations and expectations. Was done more like a discussion rather than an interview. The Director round more so seemed like a formality and was done in 10 mins. Everyone seemed to dressed in casuals and the work culture looked very relaxed. There was nothing formal about the place or people out there and this seemed to be the same across all levels. THis sent out a very positive and nice feeler about the place. Overall, the interviews went on well and i was happy with the interview process. I was offered the role within 1 week of the initial interview

Interview Question – Sorry...Cant talk about the interview questions!! Can only say that they focused on my strengths and probed deep into those areas. Where i was not very sure, they even gave me oppurtunity to prepare more and come back after a couple of weeks   View Answers (2)

Negotiation Details – The offer they made was not upto my satisfaction. This was despite the fact that i had made my expectations very clear at the very beginning of the interview process and then during the manager round. Then i had to negotiate a few times to get it close where i wanted it to be. I heard the same from everyone that i spoke to. They offer and then wait for the candidate to negotiate, which i feel is not the best approach for a company of this stature.

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Technical Support Engineer at Citrix Systems

No Offer – Interviewed in Dublin, Dublin (Ireland) Sep 2011 – Reviewed Sep 28, 2011

Interview Details – got informed that citrix was hiring during a career show. been advised by rep to send cv via email, which I did. response was prompt: advised that my CV is under consideration.

a week later, I got a call from them, it was a phone interview without prior notice. looks like i did well , so they invited me to take the technical test.
was not sure what to expect, so I didnt prepare well.

I found the working place relaxed , lovely recruiter who made me feel at ease.
he explained to me that they are looking for fresh graduates as the company is expanding , and now in position to train ppl. he told me that this test is similar to what they would give an experience engineer. the test is two folds: first part is technical, the other is logical. I have been told for a graduate, the second half weighs more than the first in marking.

i felt happy about the experience , even though I didnt do well in the linux part of the test, and ran out of time.
I was informed the following week that they wont continue with me.....

if someone told me what am gonna tell you know , I would have probably passed. so here it goes..

you don't need to be an engineer.
you don't need to be overly clever
if you have never played with base system and the network internals of both linux and windows, don't bother applying.
if you didn't do programming , and don't understand how those interact with OS, don't bother applying
as far as OSs are concerned, concentrate on the technologies common between them.
search for Quick Reference Cards for c, c++, linux (not sure if you can find one for windows). mastering those increases your chance of doing well in the tech part of the test.
as for the logical part, it was pure algebra which you should have mastered during high school.. bring a calculator. and just for sake of preparedness, try your hand on some before the exam.

Interview Questions

  • dif between process and thread   Answer Question
  • if number of flowers in a garden doubles every day.
    garden became 100% full in day 100
    in what day was the garden 50% full?
      View Answers (2)

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