Citrix Systems Technical Support Engineer Interview Questions

Updated Jul 17, 2015
17 Interview Reviews

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Technical Support Engineer Interview

Anonymous Employee in Alpharetta, GA
No Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 2 weeksinterviewed at Citrix Systems (Alpharetta, GA) in July 2015.

Interview

Applied online. Contacted by phone by a recruiter and did a telephone interview. Scheduled an on-site afterwards. Interview was 2 hours long by schedule but went a little longer. Half was done by two team leads asking technical questions about networking, basic troubleshooting, active directory and other technical troubleshooting questions. Second half was with two managers asking soft skill, people and team interactions and getting personal philosophies on various situations.

Interview Questions

  • What is the difference between UDP/TCP. What command can you run to elevate a DC or to setup DHCP. Where would you look to begin investigating an installer failure. Where is the last-known good configuration in windows stored. Why would a system take too long to logon to the domain. What is the TCP handshake. What port is RDP. What are terminal services. If you hear a coworker give bad and detrimental instructions to a client and they insist they are right, what would you do? What are your steps when getting a new call? What is a big disappointment with your previous job? Name your ideal manager type. Why Citrix? Why you?   1 Answer

Other Interview Reviews for Citrix Systems

  1. Helpful (6)  

    Technical Support Engineer Interview

    Anonymous Employee in Alpharetta, GA
    Declined Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a weekinterviewed at Citrix Systems (Alpharetta, GA) in October 2013.

    Interview

    Initially contacted by recruiter. I was asked a few questions about my knowledge of the company and its products. A second phone interview was scheduled with a Lead. That interview lasted for an hour. Many technical questions were asked. An onsite interview was scheduled, which lasted for 3 hours. It was with three teams of 2 persons on each team. It was a good experience. However the 'Work/Life Balance' mantra was not promoted during the interview process as it is on the company's web site.

    Interview Questions

    • 1. What is the difference between tcp/udp. 2. Describe the SSH handshake. 3, Name commonly used Port numbers. 4. What is a router and what is it used for? 5. What is IIS and what are some versions of it? 6. What is the difference between a switch and a router?   1 Answer

    Reasons for Declining

    Work/Life Balance was not discussed. Was told the schedule changes every 3 months.

  2. Helpful (1)  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 4+ weeksinterviewed at Citrix Systems.

    Interview

    There are multiple interviews with different teams to assess technical prowess and overall bedside manner. Each interviewer has a different area of expertise, and they probe their specific areas. Hiring is a simple process - phone call, formal offer letter, etc.

    Interview Questions

  3. Helpful (4)  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Citrix Systems (Fort Lauderdale, FL).

    Interview

    Had 2 phone interviews: the first being more a light technical interview with a few questions. The second phone interview was more technically intense an lasted about 45 minutes. The final step in the hiring process was attending a formal in person panel interview. This consisted of two escalation engineers and two department managers. The engineers focused on asking several scenario tech questions and various other technical fundamental questions. This was followed up by the 2 managers asking multiple questions related to working styles, work place interactions and attitudes, expectations and outcomes, and others. Overall it was a very intense interview process.

    Interview Questions

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  5.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4+ weeksinterviewed at Citrix Systems (Fort Lauderdale, FL) in July 2013.

    Interview

    1st step - phone interview with technical questions for around 1 hour 2nd step - on site inteview with some escalation engineers and senior management for the team that I was getting interviewed

    Interview Questions

    Negotiation

    I was called for a lower amount, after the interview I was offered more that expected

  6.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Alpharetta, GA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took a weekinterviewed at Citrix Systems (Alpharetta, GA) in December 2011.

    Interview

    Recruiter contacted me first via email. Recruiter contacted me 2nd via phone which was my 1st phone interview. Next Moved to the onsite interview with the hiring manager and 2 other team leads asking questions. Then the offer came and the rest is history.

    Negotiation

    No I was NOT able negotiate for a hirer salary PERIOD.

  7. Helpful (1)  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Citrix Systems in January 2011.

    Interview

    5 hours of hell, They can train anyone that can use a computer so this is pointless. They should be better about bringing in quality people vs people with so much experience..

    Interview Questions

    • Some questions were intended to make you sweat.. Asking detail certificate questions because I showed a basic knowledge on certificates.   Answer Question

    Negotiation

    Should ask for as much as you can. They low balled me.

  8.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Alpharetta, GA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Citrix Systems (Alpharetta, GA) in December 2010.

    Interview

    Called by HR and asked a series of basic technical questions. Called by Team Lead of Dept to ask indepth Technical Questions. Called by Manager, and ask new questions and questions got previously wrong to determine ambition Called by Escalation Manager for general personal skills and in-depth technical expertise

    Interview Questions

    • Asked many questions unrelated to position along with technical questions   Answer Question
  9. Helpful (1)  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through college or university. The process took 2+ monthsinterviewed at Citrix Systems in July 2014.

    Interview

    The Hiring process consisted of three stages: 1)initial interview(Organized by citrix and Campus Connect India at Global Institute of Science and technology,Town:Jabalpur,State:Madhya Pradesh,Country:India) Online test on logical Aptitude,Windows,Linux and Networking(Objective type) Candidate who cleared the online test had Group Discussion(General Topics like Industrialization,facebook etc) Candidate who cleared the group discussion round had an 15 to 20 min interview(soft skills and comm. skills) 2) Training Phase All candidate who cleared the initial interview had to undergo a 1 month training on soft skills, networking,Active directory, Ctrix products (Xen APP,Xen Desktop and Netscaler).During the training periodical online tests were held and the score was recorded. 3)final Interview each candidate had to undergo 3 hrs of technical and hr interviews. Technical round consisted of topics covered during training.Questions were easy and pretty straight forward. Finally the results were declared after 15 days.

    Interview Questions

    • Following imp Question were asked: MR Round: 1)how will you handle a High Profile customer calls? 2)what will you do if a high profile customer pressurizes you to solve or troubleshoot a problem under a certain time limit.What will you say to him if you are not able to troubleshoot the problem? HR round 1)can you work in night shifts? 2)why citrix? Xen app,xen desktop and windows round 1).In your own words describe active directory 2).Describe DHCP Process 3).What is the use of port 80 in xen app 4).How is virtual desktop allocated in xen desktop enviroment.Describe the whole process step by step Netscaler and networking 1).what is netscaler offloading? 2).questions on http 3).why netscaler is used   1 Answer
  10.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency – interviewed at Citrix Systems in July 2014.

    Interview

    Through staffing agency. 1. Written test on basic windows knowledge, Linux. 2. Group discussion. 3. Personal Interview. 4. One month training (T2H'14 - Train 2 Hire - 2014) 5. 1:1 interview on Active Directory, XenApp, XenDesktop. 6. 1:1 interview on Networking, NetScaler. 7. 1:1 interview on marketing. 8. 1:1 interview - HR.

    Interview Questions

    Negotiation

    Non - negotiable for a fresher

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