Citrix Systems

  www.citrix.com
  www.citrix.com

Citrix Systems Technical Support Engineer Interview Questions

Updated Dec 7, 2014
Updated Dec 7, 2014
15 Interview Reviews

Interview Experience

Interview Experience

73%
20%
6%

Getting an Interview

Getting an Interview

48%
15%
15%

Interview Difficulty

3.6
Average

Interview Difficulty

Hard

Average

Easy

15 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

3 people found this helpful  

Technical Support Engineer Interview

Anonymous Interview Candidate in Alpharetta, GA
Anonymous Interview Candidate in Alpharetta, GA
Application Details

I applied online. The process took a weekinterviewed at Citrix Systems in October 2013.

Interview Details

Initially contacted by recruiter. I was asked a few questions about my knowledge of the company and its products. A second phone interview was scheduled with a Lead. That interview lasted for an hour. Many technical questions were asked. An onsite interview was scheduled, which lasted for 3 hours. It was with three teams of 2 persons on each team. It was a good experience. However the 'Work/Life Balance' mantra was not promoted during the interview process as it is on the company's web site.

Interview Questions
  • 1. What is the difference between tcp/udp.
    2. Describe the SSH handshake.
    3, Name commonly used Port numbers.
    4. What is a router and what is it used for?
    5. What is IIS and what are some versions of it?
    6. What is the difference between a switch and a router?
     
    View Answer
Reasons for Declining

Work/Life Balance was not discussed. Was told the schedule changes every 3 months.

Declined Offer
Positive Experience
Difficult Interview

Other Interview Reviews for Citrix Systems

  1.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at Citrix Systems.

    Interview Details

    There are multiple interviews with different teams to assess technical prowess and overall bedside manner. Each interviewer has a different area of expertise, and they probe their specific areas.

    Hiring is a simple process - phone call, formal offer letter, etc.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  2. 3 people found this helpful  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    Anonymous Interview Candidate in Fort Lauderdale, FL
    Application Details

    I applied online. The process took 3 weeksinterviewed at Citrix Systems.

    Interview Details

    Had 2 phone interviews: the first being more a light technical interview with a few questions. The second phone interview was more technically intense an lasted about 45 minutes. The final step in the hiring process was attending a formal in person panel interview. This consisted of two escalation engineers and two department managers. The engineers focused on asking several scenario tech questions and various other technical fundamental questions. This was followed up by the 2 managers asking multiple questions related to working styles, work place interactions and attitudes, expectations and outcomes, and others. Overall it was a very intense interview process.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  3.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    Anonymous Interview Candidate in Fort Lauderdale, FL
    Application Details

    I applied through a recruiter. The process took 4+ weeksinterviewed at Citrix Systems in July 2013.

    Interview Details

    1st step - phone interview with technical questions for around 1 hour
    2nd step - on site inteview with some escalation engineers and senior management for the team that I was getting interviewed

    Interview Questions
    Negotiation Details
    I was called for a lower amount, after the interview I was offered more that expected
    Accepted Offer
    Positive Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Alpharetta, GA
    Anonymous Interview Candidate in Alpharetta, GA
    Application Details

    I applied through a recruiter. The process took a weekinterviewed at Citrix Systems in December 2011.

    Interview Details

    Recruiter contacted me first via email.
    Recruiter contacted me 2nd via phone which was my 1st phone interview.
    Next Moved to the onsite interview with the hiring manager and 2 other team leads asking questions.
    Then the offer came and the rest is history.

    Negotiation Details
    No I was NOT able negotiate for a hirer salary PERIOD.
    Accepted Offer
    Positive Experience
    Difficult Interview
  6.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Alpharetta, GA
    Anonymous Interview Candidate in Alpharetta, GA
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Citrix Systems in December 2010.

    Interview Details

    Called by HR and asked a series of basic technical questions.
    Called by Team Lead of Dept to ask indepth Technical Questions.
    Called by Manager, and ask new questions and questions got previously wrong to determine ambition
    Called by Escalation Manager for general personal skills and in-depth technical expertise

    Interview Questions
    • Asked many questions unrelated to position along with technical questions   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  7. 1 person found this helpful  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 2+ monthsinterviewed at Citrix Systems in July 2014.

    Interview Details

    The Hiring process consisted of three stages:
    1)initial interview(Organized by citrix and Campus Connect India at Global Institute of Science and technology,Town:Jabalpur,State:Madhya Pradesh,Country:India)
       Online test on logical Aptitude,Windows,Linux and Networking(Objective type)
       Candidate who cleared the online test had Group Discussion(General Topics like Industrialization,facebook etc)
       Candidate who cleared the group discussion round had an 15 to 20 min interview(soft skills and comm. skills)

    2) Training Phase
        All candidate who cleared the initial interview had to undergo a 1 month training on soft skills, networking,Active directory, Ctrix products (Xen APP,Xen Desktop and Netscaler).During the training periodical online tests were held and the score was recorded.

    3)final Interview
     each candidate had to undergo 3 hrs of technical and hr interviews. Technical round consisted of topics covered during training.Questions were easy and pretty straight forward.

    Finally the results were declared after 15 days.

    Interview Questions
    • Following imp Question were asked:
      MR Round:
      1)how will you handle a High Profile customer calls?
      2)what will you do if a high profile customer pressurizes you to solve or troubleshoot a problem under a certain time limit.What will you say to him if you are not able to troubleshoot the problem?
      HR round
      1)can you work in night shifts?
      2)why citrix?
      Xen app,xen desktop and windows round
      1).In your own words describe active directory
      2).Describe DHCP Process
      3).What is the use of port 80 in xen app
      4).How is virtual desktop allocated in xen desktop enviroment.Describe the whole process step by step
      Netscaler and networking
      1).what is netscaler offloading?
      2).questions on http
      3).why netscaler is used
       
      View Answer
    Accepted Offer
    Neutral Experience
    Average Interview
  8.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency – interviewed at Citrix Systems in July 2014.

    Interview Details

    Through staffing agency.
    1. Written test on basic windows knowledge, Linux.
    2. Group discussion.
    3. Personal Interview.
    4. One month training (T2H'14 - Train 2 Hire - 2014)
    5. 1:1 interview on Active Directory, XenApp, XenDesktop.
    6. 1:1 interview on Networking, NetScaler.
    7. 1:1 interview on marketing.
    8. 1:1 interview - HR.

    Interview Questions
    Negotiation Details
    Non - negotiable for a fresher
    Accepted Offer
    Positive Experience
    Average Interview
  9. 6 people found this helpful  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Dublin, Dublin (Ireland)
    Anonymous Interview Candidate in Dublin, Dublin (Ireland)
    Application Details

    I applied through a staffing agency. The process took 5 daysinterviewed at Citrix Systems in May 2014.

    Interview Details

    Got an email from recruiter looking for a 10 minute phone call.
    After the phone call he arranged an onsite technical written exam.
    The process took 1 week.
    First part is technical questions, 2nd part was troubleshooting questions.

    Interview Questions
    • Interview technical questions:

      1. Name OSI Layer order
      2. Which layer is responsible for flow control
      3. Parts of TCP header
      4. List the step for TCP three-way handshake
      5. Diffrence between TCP-UDP - name 2 protocols for each
      6. What type of protocol are RIP/OSPF
      7. Explaine DNS server
      8. Command for DNS cache clear
      9. What is host file used for
      10. Parts of HTTP header
      11. What does HEAD method do
      12. Describe the role of an intermediate certificate in a certificate chain
      13. What is CRS
      14. What is 802.1q standard
      15. What is NAT
      16. Describe LB round robin
      17. Basic sql command
      18. What is subnet mask

      Interview support questions:

      1. Describe the step for troubleshooting a problem
      2. Describe the SSL connection handshake
         Dcribe SSH
      3. You connect to www.google.com
         Describe the process and what protocols you use
       
      Answer Question
    No Offer
    Negative Experience
    Average Interview
  10.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Dublin, Dublin (Ireland)
    Anonymous Interview Candidate in Dublin, Dublin (Ireland)
    Application Details

    I applied online. The process took a weekinterviewed at Citrix Systems.

    Interview Details

    Applied on Linkedin, got an email from Recruiter looking for a 10 minute phone call. Arranged for next day, asked personal info, Carrer Exp, salary expectations etc. Arranged an onsite technical written exam for that week in Dublin. Casual Environment. First part is technical questions, 2nd part was your google type questions testing maths etc..

    Interview Questions
    No Offer
    Positive Experience
    Difficult Interview

Work at Citrix Systems? Share Your Experiences

Citrix Systems

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.