Very Easy Interview
I applied through a staffing agency and the process took a day - interviewed at Coles Group in April 2012.
Interview Details – I applied through an agency and went for an interview within a week. The interview process was a mixture of technical and behaviour type standard questions. It was nothing too difficult and having worked at coles, it helps that I knew the interviewer, it was all very casual.
Interview Question – There was nothing too difficult as mentioned before and it was more of a catch up session having worked there before. Answer Question
Very Easy Interview
I applied through an employee referral and the process took 2 weeks - interviewed at Coles Group.
Interview Details – My brother worked at the local Coles & they were looking for new casual staff to hire. I was at high school & thought this would be a great first job.
At the time, I was able to have the hiring process sped up due to my brother already being employed & I had also met my potential manager. After about a year, the hiring process for the Coles Group changed & made it nearly impossible to bypass or speed up - it is a compulsory & sometimes lengthy process that I have had many friends complain about the time it takes to get to the interview stage.
Interview Question – The interview I had was very casual & brief - I had pretty much been given the job already so the interview was more a formality at this stage. Answer Question
Negotiation Details – No negotiation was available. Everything is very standard process at Coles.
Very Easy Interview
I applied online and the process took 2 weeks - interviewed at Coles Group in November 2010.
Interview Details – Straight forward. Went straight to manager for interview (no group interview).
I applied online and the process took 1 week - interviewed at Coles Group.
Interview Details – applied online, then was called into a one on one interview.
was told I will get a call in 2 days either way, thought I completely failed the interview as I was so nervous, but got the call to say I got the job :)
the manager said the question the ask are there to challenge you but they are not the only thing they are looking at and are not the most important.
Interview Question – tell me about a time when you were faced with difficulty in the work place and what did you do about it?
why do you want to work for coles? View Answer
Negotiation Details – waiting for my induction this week.
I applied online and the process took 1 week - interviewed at Coles Group in September 2013.
Interview Details – All applications are done online via the Coles website; applying for vacant positions at stores. During the online application, some situational/behavioural questions are asked (what would you do in this situation; irate customers, etc) and you are given a choice out of three 'outcomes'.
If you are successful in applying online, you will receive a call within a few days inviting you to come in for an interview, which will most likely be a group interview. Due to time restrictions, my interview was 1 on 1, just going over my resume and asking other questions. (Why do you want to work for Coles, think of a time when you were in conflict, and how did you solve it, etc)
Interview Question – Why do you want to work for Coles? Answer Question
I applied online and the process took 5 weeks - interviewed at Coles Group.
Interview Details – Behaviour based interview with the hiring manager and HR. very much read out the question, "tell me about a time when...".
They are very slow to get back to you and you will get no feedback on your interview. Probably due to the number of responses they get.
If you get through the next stage is similar but with the hiring managers boss.
Interview Question – Very standard questions tell me a bout a conflict, when you made money etc. probably the hardest is "tell me about yourself". Answer Question
Negotiation Details – No negotiation
I applied online and interviewed at Coles Group.
Interview Details – We are given a Case Study to work over a couple of days. Below is an example of the case study we needed to analyze in the assessment centre.
To Move or Not To Move?
The Coles store in Brownstown, a suburb in the North inner city of Melbourne, has been producing solid results for the last 13 years (of a 15-year lease – not bad!) but nobody could call it a thing of beauty. The building is badly out-dated and the store itself is looking tatty. It's in a centre which is run down and in need of a good facelift. In the last year a tattoo parlour and a dollar shop have opened up nearby.
On top of that there are some serious practical problems. The centre wasn't built with a modern supermarket in mind and so loading access for trucks is a nightmare. It takes forever to manoeuvre a truck into the loading bay and that puts time pressure on the drivers, who haven't been shy about making their feelings known. It also has very limited storage space.
As well as looking drab, the building's power, heating and cooling systems are from a bygone era and cost a fortune to run and maintain. Last year there was an air-con failure on a 36 degree day – water sales went up but otherwise it was a disaster!
It's not all bad of course. The team members are happy and morale is high. The last engagement survey conducted saw engagement levels in the top 10% of all Coles stores nationally. Many of them live nearby or on the tram route. The area has been getting a rep for being trendy and bohemian. The Melbourne Bugle, a newspaper known for being left-of-centre and no fan of big business, even recently complimented Coles on being "the Aussie battler's supermarket".
Financially, sales have grown year-on-year at a steady, if not spectacular, rate of 8.5% per annum. Profit is not quite so good however because costs have also been creeping up each year, especially as the store is old and not very energy efficient. Links with community groups are very healthy and the customer base is exceptionally loyal. There has been talk of a major centre refurbishment so that would certainly fix some problems although it would still be up to Coles to finance any in-store refurbishment.
However, there may be a better option. A brand, spanking new store location is available in a beautiful development just 2.5 kilometres away in Harcourt East, due to open in 3 years. It's been designed with the major retailers in mind and there's talk that Woolworths have already signed up. The new premises are built with modern logistics in mind and have more storage and greater prominence. We're not sure what the terms of the lease are yet but leases are fairly standard these days.
Although Harcourt East is a stone's throw from Brownstown, they are very different areas. Harcourt is definitely more upmarket in its demographics, architecture and image, in contrast with the more bohemian Brownstown - not a tattoo parlour in sight! Although the locations are not very distant from each other, transport facilities are not as good in the new location and this could cause significant issues with team members, however everyone living in Harcourt has at least one car so that shouldn't be a problem. Parking in the new centre would be free and there is ample parking and excellent access to where the Coles would be located.
The average annual discretionary household spend of the demographic is significantly higher in Harcourt East than in Brownstown so, on that basis, the centre developers are certain that sales will be very healthy for stores in the centre. All of this assumes that the centre developers have got their figures right.
Brownstown is in the labour-controlled council of Glen Furtley. The local Federal MP, Lorissa Lootworthy, is under a lot of pressure to keep businesses in the area. Harcourt East is in the Council of Strathclyde, where the local Liberal MP, Clive Clutterbuck, sits.
The task (I think this will go at the start and the end of the case study)
You have been tasked with reviewing the situation above with a view to making a recommendation to the Managing Director, Ian McLeod and the Board of Directors.
Please read and review the case study and come to the assessment centre ready to discuss in a group what you think Coles should do*. As a group you will be required to work together to determine the final recommendation; what course of action should Coles take and why? You will then prepare to present this information to the board.
* It is recommended that you come prepared with 3 – 5 points to discuss with the group.
Interview Question – What is Coles competitive edge?
What differentiates Coles from Woolworths? Answer Question
I applied in-person and interviewed at Coles Group.
Interview Details – I applied on line but ended up going into the store in person and introducing myself so the manager could see that i was well spoken/presented and very keen to gain employment. I handed in a well prepared resume and rang to follow up a few days later. The manager said she needed to put someone on and was keen to interview me.
Interview Question – How would u feel about taking direction from someone younger than you? View Answer
Negotiation Details – Negotiated on hours, was offered 10hrs per week but I said I really needed minimum of 15 hours to make it worth being employed. The Manager pushed for the 15 hour contract to her area manager and was successful.
Very Easy Interview
I applied through an employee referral and the process took a day - interviewed at Coles Group.
Interview Details – 1 on 1 interview
Negotiation Details – was none
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