Coles Group Customer Service Assistant Interview Questions & Reviews

Updated Apr 1, 2014
Updated Apr 1, 2014
5 interviews

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Customer Service Assistant Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I interviewed online. The process took 1+ week - interviewed at Coles Group in April 2014.

Interview Details

apply online, phone call, interview and offer

Interview Questions
Accepted Offer
Average Interview

Other Interview Reviews for Coles Group

  1.  

    Customer Service Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 5 days - interviewed at Coles Group.

    Interview Details

    Applied online. Had one face to face interview.

    Interview Questions
    Accepted Offer
  2.  

    Customer Service Assistant Interview

    Anonymous Interview Candidate  in  Brisbane (Australia)
    Anonymous Interview Candidate in Brisbane (Australia)
    Application Details

    I interviewed through an employee referral. The process took 2 weeks - interviewed at Coles Group.

    Interview Details

    My brother worked at the local Coles & they were looking for new casual staff to hire. I was at high school & thought this would be a great first job.

    At the time, I was able to have the hiring process sped up due to my brother already being employed & I had also met my potential manager. After about a year, the hiring process for the Coles Group changed & made it nearly impossible to bypass or speed up - it is a compulsory & sometimes lengthy process that I have had many friends complain about the time it takes to get to the interview stage.

    Interview Questions
    • The interview I had was very casual & brief - I had pretty much been given the job already so the interview was more a formality at this stage.   Answer Question
    Negotiation Details
    No negotiation was available. Everything is very standard process at Coles.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Assistant Interview

    Anonymous Interview Candidate  in  Sydney (Australia)
    Anonymous Interview Candidate in Sydney (Australia)
    Application Details

    I interviewed online - interviewed at Coles Group in December 2011.

    Interview Details

    1application online
    2 group interview: introduction, group discussion and presentation
    3 interview by store manager
    In a word, group interview is the most important process

    Interview Questions
    • in fact , as a entry level position, it not has very difficult block on the interview.   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Assistant Interview

    Anonymous Interview Candidate  in  Perth, Western Australia (Australia)
    Anonymous Interview Candidate in Perth, Western Australia (Australia)
    Application Details

    The process took a day - interviewed at Coles Group in January 2008.

    Interview Details

    Received a call asking me to come in to speak to the manager for an interview. Sat down, went through the details. Did a test on the computer. Passed. Talked through a contract and signed.

    Interview Questions
    • If a customer were to complain and get angry at you, what would you do?   Answer Question
    Negotiation Details
    No negotiation except on hours.
    Accepted Offer
    Positive Experience
    Easy Interview

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