Comcast Customer Account Executive Interview Questions & Reviews
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Updated Jan 15, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 13 ratings 
“Easy” Interview
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Interview Experience [?] Based on 13 ratings
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| 1–10 of 13 Comcast Interviews | Sort by |
Customer Account Executive at Comcast
Posted Jan 15, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Tinley Park, IL (took 2 weeks)
I applied online for the position and was contacted by a recruiter who scheduled a phone interview for the following day. After the phone interview, I was invited to what I though would be an interview but was a Group Information Session that lasted 2 hours. It was a thorough explanation of the company and the position. You would think after being there so long you would interview on the spot! Anyway, after the presentation you had to leave your resume where you were sitting and they said we would be contacted within 1-2 weeks for a face-to-face interview. I went on my interview a week later and while waiting in the lobby, employees were talking loudly on their phones and seemed to be horsing around! I took it as a sign that I could shine with my professionalism in the interview. Not the case....After interviewing with the New Hire manager going through a series of customer service scenarios and questions about my background, I was handed a letter stating they appreciated my time and i will be contacted in regards to a decision. At that point I knew I wasn't getting the position...mainly because during the interview he kept referring to my "lack of call center experience' even thoiugh I had a years experience in that position AND the job posting said it required 0-6 months worth of exp....Hope this was a little bit helpful! GOOD LUCK!!
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation and an IQ/Intelligence Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Executive at Comcast
Posted May 5, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 (took 2 days)
I applied for the position online and a recruiter from a staffing agency called me. I had a quick phone interview and was sent an email with a link to complete a personality and customer service simulation test. I received a phone call back stating I passed and that I would be scheduled to go to a group interview. The group interview was not really an interview but an opportunity for them to tell you about the position. After that I had a 1on1 interview with one of the supervisors, and I wasasked situational questions, like how I would handle an irate customer, etc. etc. After that interview, I was told to wait in the lobby. The HR guy came out and offered me the position pending a drug test and background check.
Interview Questions
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Background Check, a Drug Test, a Personality Test, a Skills Test, a Group/Panel Interview, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Executive at Comcast
Posted Dec 31, 2010 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2008 in Berlin, CT (took 4+ weeks)
the first interview was over the phone, the second was with a HR representative, the third was with the overall HR boss, and the final was with a customer service supervisor. after the phone interview you do take a personality test and then a basic math/logic test, which is timed, to make sure you are competent. finally, if you do get hired for the position, you will get a call from comcast offering you the job, as well as potential options for what your set schedule will be.
Other Details
I got the interview through an Employee Referral and the interview consisted of a Background Check, a Drug Test, a Personality Test, a Skills Test, an IQ/Intelligence Test, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Executive at Comcast
Posted Nov 13, 2010 — 1 of 1 people found this helpful
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5.0
Very Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 in Enfield, CT (took 2 days)
ONLINE APPLICATION FIRST,FOLLOWED BY PHONE INTERVIEW,GROUP/PANEL INTERVIEW,THEN ONE ON ONE INTERVIEW,FINAL CALL AND EMAIL FOR OFFER.INTEVIEWED QUESTIONS ABOUT CUSTOMER SERVICE,HOW TO SATISFY CUSTOMERS DEMANDS,DEALING WITH ANGRY CUSTOMER`S,TEAM WORK,STRENGHTS,WEAKNESSES,POSITIVE ATTITUDE,CHALLENGES,ETHICS,LEARNING
Interview Questions
Negotiation Details
NON-NEGOTIABLE
Other Details
The interview consisted of a Background Check, a Drug Test, a Group/Panel Interview, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Executive at Comcast
Posted Sep 7, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2010 in Sterling Heights, MI (took 2+ weeks)
I filled out an app online. I was called back 2 or 3 days later to my surprise. I was called for a General Information session 08-25-10 and we were all asked why we wanted to work for comcast by the HR peeps, and if they liked us enough they emaied us an assessment the same day. I passed the assessment on thursday 08-6-10 and was emailed that I will be scheduled for a group interview for 09-14-10 or 09-15-10. So I am now waiting to be told the date and time of my interview and the date is 09-07-10.
Interview Questions
Other Details
The interview consisted of a Personality Test, a Skills Test, a Presentation and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Executive at Comcast
Posted Jun 1, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 (took 2 weeks)
First there was an information session where they weed out the people that aren't right for the job, next there is the testing, then there is the 2 on 1 interview where you find out if you have the job. Just really act as if you relate to the position that the customer may be in, and also let the interviewer know that you will go above and beyond for the customer.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Background Check, a Drug Test, a Personality Test, a Skills Test, an IQ/Intelligence Test, a Group/Panel Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Executive at Comcast
Posted May 3, 2010
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1.0
Very Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Mar 2010 (took a day)
They'll call you shortly after you've applied and if they've deemed you qualified.
The first call is just a phone screening; Can you work in the US? Here are the potential hours, can you work with that? And then there were a few other work history questions. Simple stuff.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Executive at Comcast
Posted Apr 16, 2010
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Feb 2010 (took 4 days)
Brief phone interview. Then a skills assessment emailed to me. Then a 10 minute face to face interview. Then a simple drug test.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Background Check, a Drug Test, a Skills Test, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Executive at Comcast
Posted Feb 4, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Mar 2009 in Sacramento, CA (took 4+ weeks)
Very easy as long as you have great personality skills and show them you really want the position.
Interview Questions
Negotiation Details
Theres alot of candidates...so call or email for your status!
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Account Executive at Comcast
Posted Jan 19, 2010
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2008 (took 2 days)
Quantitative and Qualitative Test
Oral/Face-to-Face Interview
Interview Questions
Other Details
The interview consisted of a Background Check, a Drug Test, a Personality Test, a Skills Test and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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