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Comcast Customer Account Executive Interview Questions & Reviews

Updated Jul 23, 2014
All Interviews Received Offers

Getting an Interview  

80%
6%
6%

Interview Experience  

62%
27%
10%

Interview Difficulty  

Average Difficulty
30 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Easy Interview

Customer Account Executive Interview

Customer Account Executive
Fife, WA

I applied online and the process took 2 weeks - interviewed at Comcast in July 2014.

Interview Details – I found the job listed on Comcast's site and applied online. I was sent an email within hours asking me to go online for an assessment and questionnaire. It was an easy process, but took roughly an hour. After I finished the assessment, I received a call again within a few hours. It was an impromptu interview and that lasted about 30-40 minutes. A lot of questions about how I would handle customer service situations, reflecting on past experiences from other jobs or school. The next day, I received an email from the recruiters handling the interview process, asking me to call in and schedule my in-person interview. It was 8 days notice and I got to pick between a morning or afternoon time. I then received additional emails with attachments giving me more information about how to prepare for the interview. On my interview day, I arrived 20 minutes early as was suggested. At exactly 9am, the recruiter came to gather the 8 or so people that were in the waiting area. We were shown a video about the position, some additional information on benefits that Comcast offers and then were taken by two floor managers for the individual interview. I was in there for about 30 minutes. They had about 4-5 questions, but both managers had to write out my responses. They did ask some follow up questions as well after my original response. I was able to ask my own questions at the end. It was a very fluid process from start to finish. I was called hours after my interview and offered the job, pending my background check and drug check which I had to initiate within 48 hours of the offer. I was officially hired 4 days later when all the checks had come back successfully. Total time from application to official offer was 16 days.

Interview Question – Most stressful job situation and how I handled it. All the other questions I felt had either been asked in the phone interview or were in the email prep sent to me beforehand.   Answer Question

Negotiation Details – This is a base plus commission job, so I did not feel there was much to negotiate, as my salary is up to my job performance.


1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Account Executive Interview

Customer Account Executive
Horsham, PA

I applied online - interviewed at Comcast in February 2014.

Interview Details – First there was an initial screening process outsourced to another company that would ask various technical related questions to see what you knew. This was conducted over the phone. After passing that they emailed you a link to take a test. This test takes about 2 hours and it tests your customer service skills as well as asks some behavioral questions to see how you would handle certain situations. After passing that you would get a call for the actual interview. This was the easiest part. Its just like any other interview simple questions. However, be aware they will ask you the same questions that the person screening you asked. So it would be help for you to write them down when asked. After that you will hear from a recruiter who will walk you through the steps for taking you drug and background check. If you pass all of these things they will send you and offer letter.

Interview Questions

  • Explain the difference between a router and a fire wall.   View Answer
  • What are SMTP and POP servers used for?   View Answer

Negotiation Details – No i was not able to negotiate because i was pleased with the offer.


1 person found this helpful

No Offer

Negative Experience

Average Interview

Customer Account Executive Interview

Customer Account Executive
Oakland, CA

I applied online and the process took 2+ weeks - interviewed at Comcast in May 2014.

Interview Details – The phone screen and online testing were standard. I was asked to bring two copies of my resume to the interview. I gave the hiring manager and another person copies of my resume. It was clear that it was the first time they got a copy. I was asked to provide an overview of my resume, really!!!! The manager pointed out that I did not include any sales awards in my resume and should have. I like to include those details during the interview.

Interview Question – Did you know that the position was in Oakland? Really, that is the job I applied for. I guess because I am petite and not in my 20's - 30's that they were not interested.   View Answer


No Offer

Neutral Experience

Average Interview

Customer Account Executive Interview

Customer Account Executive

I applied through an employee referral and the process took 2 weeks - interviewed at Comcast in April 2014.

Interview Details – I filled out the application mid March. A week later I received an email to complete an assessment and the next day I had a phone interview. A week later I attended the GIS and had a second interview with a Comcast Manager. The questions were slightly different from the phone interview.

Interview Question – Make sure you prepare for difficult questions like how you handle conflict.   Answer Question


1 person found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Customer Account Executive Interview

Customer Account Executive
West Palm Beach, FL

I applied online and the process took 4 weeks - interviewed at Comcast in March 2014.

Interview Details – Filled out an application online. Was contacted for a phone interview by a recruiter. Recruiter asked basic questions about work history, citizenship, and maybe three past work behavioral questions (Tell me about a time when...) Was told immediately that I was moving on to next process, which would be a in person interview. The cool thing about their process is you can set up the time and date for your interview online. This was suppose to actually be a group information session followed by a 1:2 interview with supervisors. However, when I arrived i noticed they were just calling everyone in individually for 1:1 interviews there was no group session. Don't expect your interview to start exactly at the time specified. They give that time to multiple people and call you in one at a time. My interview was scheduled for 10:30 I was called in around 11. Very short interview. All but one question were behavioral questions, so make sure you have some examples of your past work experiences. YOU WILL NEED THEM! The last question was a role play where you had to sell the interviewer something. In total, there was about eight questions. I noticed that if they liked you, you were then taken to meet the area recruiting manager. If not, you were just escorted out. After I met with the area recruiting manager, I was told I would be contacted with a decision with good or bad news. I received a call the following Monday for an offer pending a drug and background test. While I was there I noticed the call center was pretty big and I was only on the first floor. Quiet too. Easy interview process if you can think of many different past experiences off the top of your head.

Interview Question – No difficult questions, however all but one of the questions for the 1:1 interview were behavioral questions. The final question was to sell the interviewer something.   Answer Question

Negotiation Details – No negoation. They make it clear from the beginning what you will be making so not to waste yours or their time.


No Offer

Neutral Experience

Average Interview

Customer Account Executive Interview

Customer Account Executive
Woodridge, IL

I applied online - interviewed at Comcast in March 2014.

Interview Details – First I had a phone interview then I had a class that tells you about the job. Then the interview.

Interview Question – Tell me about a time you got into a disagreement with a co-worker?   Answer Question


Accepted Offer

Positive Experience

Average Interview

Customer Account Executive Interview

Customer Account Executive
Alpharetta, GA

I applied online and the process took 2 weeks - interviewed at Comcast in February 2012.

Interview Details – I went through 3 interviews in person, one over the phone. Th

Interview Question – Are you a shark or a piranha?   Answer Question


No Offer

Neutral Experience

Very Easy Interview

Customer Account Executive Interview

Customer Account Executive
Woodridge, IL

I applied online and the process took 4+ weeks - interviewed at Comcast in February 2014.

Interview Details – Applied online, then an assessment, telephone interview from manpower, called in for group information session, then an inpersonal interview, the questions are same as the telephone interview

Interview Question – If you were to learn a new technology, how would you do it?   Answer Question


Declined Offer

Positive Experience

Very Easy Interview

Customer Account Executive Interview

Customer Account Executive
Saint Paul, MN

I applied online and the process took 6 days - interviewed at Comcast in December 2013.

Interview Details – A phone interview was scheduled one week after online application was submitted. The interview is conducted by ManPower Group.

Interview Question – Do you have experience working with multiple computer monitors?
What experience do you have working in/with information technologies?
Describe your customer service experience.
Describe your proficiency using Microsoft software.
Would you be able to attend the 5-week training course program from 12-9:00 pm?
Would you be able to work 12-9?
  Answer Question

Reason for Declining – Offer was slightly low considering I have a BA degree and 10 years of office/administrative experience.


4 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Account Executive Interview

Customer Account Executive
Tinley Park, IL

I applied through a recruiter and the process took 1 week - interviewed at Comcast in October 2011.

Interview Details – Four steps;

Initially you contacted by a third party recruiter regarding interest and setting up a date for a group presentation (30-50people) that is made about the company and department specifically with regard to your job role in the call center, training period and employee benefits in order to sell you on this job.

The next step is going to an onsite interview with some of the training and management staff. Reminds more of military recruiting than a personal interview as this is done in mass with about a dozen candidates at a time called in to sit along a wall and then called to one of several tables in the middle of large room. Highly impersonal to say the least. You get questions about how you would provide great customer service and what you would do to help customers resolve any issues. That is just a preliminary filtering to sort out the knuckle dragging types.

If you make it past this point you are brought into a another area were candidates are called in one at a time to speak directly with a call center manager about your experiences and expectations about the job. At this point its more a validations about your desire to work their and need to provide proof of ID and fill a job application are told of you expected orientation day. Provided you pass the background and drug test you move to the next step.

Orientation is held off site with up to 100 new hire from other departments and you spend about 4hours on filling out paper work and listening to 'orientation' related speeches from a variety of staff and provided with a Citibank debit card so you can get payed without mailing a check and pressured by the Chase Bank people in the hallway sign up with them. Welcome to Comcast call center life!

Interview Question – It was all very predictable.   View Answer

Negotiation Details – The only negotiation was which training class date to start on and which of three call centers I would like to work at.

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