Comcast Customer Service Representative Interview Questions

Updated Sep 1, 2014
Updated Sep 1, 2014
37 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Customer Service Representative Interview

Anonymous Interview Candidate  in  Minneapolis, MN
Anonymous Interview Candidate in Minneapolis, MN
Application Details

I applied online. The process took 1 week - interviewed at Comcast in August 2014.

Interview Details

Interview was really comfortable, and very informational. First it started off with a group overview of the position and the company. There was 3 different managers from 3 different stores to give different perspective of how another store will operate. General questions were answered. During the interview it was very comfortable and non-stressful. The manager did not have a ton of the typical interview questions. The manager wanted to know more about me and what I can bring to the table. The whole interview took about 30 minutes.

Interview Questions
  • No real difficult questions. Most questions were about how to push revenue and how to overcome to questions. Also about to how push products.   Answer Question
No Offer
Positive Experience
Easy Interview

Other Interview Reviews for Comcast

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 3 weeks - interviewed at Comcast.

    Interview Details

    must apply on line for interviewing opportunities. HR Will contact you via phone or email for next step in the hiring processes if they are interested or have an opening.

    No Offer
    Neutral Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Worst. Experience. EVER. Process took SIX months. Was completely unprofessional. Do not waste your time. There was zero communication. I dealt with recruiters who were contracted by Comcast but actually had no clue about anything.

    Interview Questions
    Reasons for Declining

    The complete lack of communication and professionalism in the interview process was a complete turn off.

    Declined Offer
    Negative Experience
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 5 weeks - interviewed at Comcast.

    Interview Details

    you get an inital phone interview then you go in for a face to face interview then if you are hired you go through a long process with the talent aquisition team where you have drug test and a background check and then if you are still approved you will get a start date the whole process can take as long as a month and a half. the whole way you will have contact person

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Comcast in July 2010.

    Interview Details

    You're being interviewed from the moment you step through the door. They will do things to intentionally make you angry just to see how you respond. They notice things like if you say, "Thank You" when they hold the door open for you.

    Interview Questions
    • Tell me about a time when you went above and beyond to help someone you didn't know.   Answer Question
    Negotiation Details
    No negotiating. If you didn't accept, they just moved on to the next person.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Sterling Heights, MI
    Anonymous Interview Candidate in Sterling Heights, MI
    Application Details

    I applied through other source - interviewed at Comcast.

    Interview Details

    Long online app with personality test. I was invited in for overview and another test. Some people were asked leave at that time. I had to go back for yet another interview which was there so long that lunch should have been provided. Was interview in conference room with a lot of other interviewing at the same time. After that I was told to wait where I sat for a few more hours to interview with two HR reps. Then told to wait again. Finally I was called to the back with another applicant where we were both extended an offer.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  7. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Tinley Park, IL
    Anonymous Interview Candidate in Tinley Park, IL
    Application Details

    I applied online. The process took a day - interviewed at Comcast in September 2013.

    Interview Details

    It wasn't that hard. Smile a lot and speak to the fact that you REALLY want to help customers.

    Negotiation Details
    There wasn't any.
    Accepted Offer
    Negative Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Comcast.

    Interview Details

    2 interviews testing

    Interview Questions
    Negotiation Details
    not really
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral - interviewed at Comcast.

    Interview Details

    Phone interview-basic questions. Process happened pretty quick

    No Offer
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    two personality tests and phone then face to face interview

    Accepted Offer

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