Comcast Customer Service Representative Interview Questions & Reviews
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Updated May 5, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 16 ratings 
“Easy” Interview
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Interview Experience [?] Based on 16 ratings
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| 1–10 of 16 Comcast Interviews | Sort by |
Customer Service Representative at Comcast
Posted May 5, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Mar 2010 (took 2 days)
really basic and simple
Interview Questions
Negotiation Details
did not negotiate.
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Comcast
Posted Apr 18, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Apr 2012 (took a day)
Recruiter contacted me due to my resume being posted online. Initial convo was only a couple of minutes to verify my basic info. Second phone interview was scheduled and took place a few days later. HR person was very courteous and professional and did a good job describing the position, hours, benefits, and compensation.
Interview Questions
Reason for Declining
Although the idea of the job appealed to me, the hourly pay simply wasn't going to be enough for me to meet my current financial obligations.
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Comcast
Posted Mar 12, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2010 in White Marsh, MD (took a day)
I got a call back from my resume within 2 weeks of applying. Someone called from HR on the phone and let me and asked was I still interested in the job I said yes and she set me up for an interview the next day. When I got there I was there with 10 other individuals and we were sent to a room to take a test. After we took the test we were informed on whether or not we passed. Those of us that passed were sent to interview with supervisors in the call center. After that we all waited in the lunchroom and we all got offers. So of the 10 7 of us made it. We then did drug testing a few days later and if you passed that they called you to let you know about orientation. Orientation was typical learning about the company and what they offer. We then went to a two week training course that you have to attend and you have to pass with a completion score of 90 percent or higher.
Interview Questions
Negotiation Details
There was no negotiation.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Customer Service Representative at Comcast
Posted Feb 21, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2012 in Sterling Heights, MI (took 2 weeks)
The initial interview is in group form, and then you are sent an assessment to take online. If you pass that part you are invited to come and interview with a supervisior
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Comcast
Posted Feb 6, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Philadelphia, PA (took a day)
I do not enjoy the length of time & lack of feedback during the Comcast interview process.
Interview Questions
Other Details
I applied In-Person.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Comcast
Posted Jan 16, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Dec 2011 in Minnetonka, MN (took a day)
Called if taken to the next level an on line test of skills for a call center job with problem solving, Then a live interview with two call center supervisors. About an hour of questions selected from a list they were structured questions.how one would handle various callers.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Comcast
Posted Jan 5, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Oct 2010 (took 3 days)
Phone screening and then One on One then interview with supervisor.
Interview Questions
Negotiation Details
Great.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Comcast
Posted Oct 24, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2011 (took a day)
Applied online. received an email to click on link to set up interview process.Interviewer called a few minutes late on scheduled day. It was a behavior interview lasted about 20 minutes. Was told I would receive an decline email or phone call. Never received either I had to check on my profile on Comcast.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Comcast
Posted Aug 22, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2009 in New Bedford, MA (took 2 days)
I applied onlne thru their website. They sent an email to go to their open house. There was different sessions. There was a lot of people. i would say approximately 30-40 people at the open house they invited for each session. We took writing, english, math, and personality test. I was the only person from my group that i saw. I got a call the next day for an interview. I interviewed with a supervisor. I got offered the position.
Interview Questions
Negotiation Details
I didn't negotiate. I should have negotiated. I just accepted what they offered me. I wanted the job since I just moved back.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Comcast
Posted Jun 16, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2009 in Rome, GA (took 6 months)
i worked through a temp agency for 6 months before i was hired on permanently ,then they hired me on full time permanently .
Interview Questions
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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