I applied through an employee referral. The process took 4 weeks. I interviewed at Comcast (Berlin, CT) in Dec 2008
Interview
the first interview was over the phone, the second was with a HR representative, the third was with the overall HR boss, and the final was with a customer service supervisor. after the phone interview you do take a personality test and then a basic math/logic test, which is timed, to make sure you are competent. finally, if you do get hired for the position, you will get a call from comcast offering you the job, as well as potential options for what your set schedule will be.
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Other Customer Account Executive Interview Reviews for Comcast
Interview was fairly simple. Questions were basically regarding prior work history and examples of prior situations. Interview was done in person with 1 manager initially and took approximately 30 minutes from beginning to end. There were several candidates being interviewed the same day with me.
Interview questions [1]
Question 1
Tell me about a time that was difficult and you had to go outside of your scope of duties.
First there was a phone interview with basic questions about simple technology things. Then, the on-site process was multiple sessions with different people, one right after the other. It was all very generic as they hire anyone who is not a felon.
I applied online. The process took 2 weeks. I interviewed at Comcast (Tacoma, WA)
Interview
First thing you do when you walk in is sign in (name & appt. time) then you'll sit and wait for the remaining people, approx. group of 8-10. Get there early so that you can get a seat, the are limited.
You'll all walk to a room where with about 8 recruiters; someone presents the job and all the perks that come along with it. Once the person is done with the presentation the recruiters began calling the name of the person they are interviewing and if there are not enough recruiters you'll have to sit and wait.
Once your done with the initial interview you will talk to another person who asks a two part question that I feel will make or break the decision to hire you or not and that is "Have you ever worked in a position that was based on sales? Was it commission based? They are not looking to TEACH you how to SALE their product and services so if you have not worked in a position in which one of your main responsibilities was to sale they most likely wont hire you, unless you can speak to them in a way that convinces them that you'll succeed.
Interview questions [1]
Question 1
Name a time you had to deal with a difficult customer? What did you do to resolve the issue and how did the customer feel at the end of the call?