Computer Sciences Corp

  www.csc.com
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Computer Sciences Corp Interview Questions & Reviews in Coppell, TX

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Customer Service Representative Interview

Customer Service Representative
Coppell, TX

I applied through a recruiter and the process took 4 days - interviewed at Computer Sciences Corp in October 2009.

Interview Details – I was hired on as a subcontractor. The job listing did not include the company name. I then had a phone conversation with the recruiter who then set up an interview at the local CSC office.

The interview itself consisted of general personality questions, a role play of a customer problem scenario, and a relatively simple technical test to verify computer knowledge.

Interview Question – They presented the following scenario: a customer calls and reports that they had gone to lunch and the internet wasn't working when they returned. I was then required to go through the troubleshooting steps to determine that the user's modem had failed.   Answer Question

Negotiation Details – Negotiation was not possible, as I was hired on as a subcontractor.

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