I applied online and the process took 2 weeks - interviewed at Con Edison of New York in March 2012.
Interview Details – Applied online. Within a couple of weeks I was invited by e-mail to participate in a phone interview. Phone interview was with several managers. I felt fairly neutral about the process, however people on the other end of the phone seemed a bit disinterested. Was invited to participate in the next step of the process by preparing a report based on a set of facts which was e-mailed to me. I subsequently declined and withdrew myself from consideration.
Interview Question – Would you be willing to use your own car in performing your duties. View Answer
I applied online and the process took 2 months - interviewed at Con Edison of New York in April 2012.
Interview Details – First exam is fully computerized, it will check your English knowledge, basic math and vocabulary; some people will loose their chance to continue after the first part if this exam. In the first part is no calculators, you need to do some math and reasoning. They will give you calculators to solve second part, I got lost a bit in meter ratings, but since it was a timed test, I tried to guess for my best knowledge. If you pass it, they will let you know by phone and then email. Then second exam is scheduled, it is simulated customer interaction, you will hear how CS speaks and then will record your own and listen to it, and then in graded section you will be given a chance to come up with your own words to speak to a customer (prior recorded). Before you leave, they will let you know if your work is accepted. The result of this test if positive, will end up in a congratulation call to schedule your panel interview in a call center directly. Two persons will give you series of questions read from a booklet to see how you will handle different situations, behave with difficult customer, or describe your abilities. That was a hard part for me, I not such a good speaker, so I got an email like on 3rd day, that I did not pass it. If I would it would end up in 6-8 week training, full time from 8-4:30pm in their Queens based Learning Center (very nice facility, testing is done there), and then job placement at any given shift, part time 20 hours a week, any type of weather. The position is an entry point for may jobs with ConEd, so I see why they always hire. Lately I heard, that you can reapply in 6 month if you did not pass again. Not sure if I would.
Interview Question – How would you behave if a customer is very angry and cursing and it's a second customer already? Answer Question
I applied online and the process took 2 weeks - interviewed at Con Edison of New York in April 2012.
Interview Details – Initial call was to take an assessment test which consisted of five parts and was timed - approx 3 hours. After passing that my next test was for a role play type scenario where you are given examples and have to play the CSR and provide the best resolution. The next challenge was a panel interview which was approx 1 hour long which consisted of many questions about your previous employers and also given scenarios where you provide to them the best solution. Overall it was a good experience and encourage everyone to apply. Currently waiting for next training class to start to begin.
Interview Question – During the day a customer calls in to pay to have their services turned on, right after the phone call ends your manager calls you over to discuss some things and upon your return you forget to put the order through to have services turned on. Its now the end of your day and your about to enter your apt/home and just remembered that you forgot to place the order - what would do? View Answer
The process took 2 weeks - interviewed at Con Edison of New York in January 2012.
Interview Details – Performed phone interview with two managers asking technical questions on Active Directory, DNS, MainFrame, Windows shortcuts, DHCP and networking.
Second part was a two person face to face interview, that is more personal and they want a brief history about yourself. Past experiences dealing with customers, how to handle stressful situations, how to deal in a environment or working alone
Reason for Declining – They told me I was their second choice. (Probably what they tell everyone)
The process took a day - interviewed at Con Edison of New York in September 2011.
Interview Details – Much like the other person that reviewed for the CSR position, you will go through two testing. First is the general career test that consist of 5 parts: a) general knowledge; b) comprehension & problem solving; c) numerical computation; and d) written expression e) perception, memory and concentration. It wasn't hard at all although you are given a time limit for each part. The second part of the testing is a computer coaching interview. Basically you are given scenarios of what can happen when a customer calls. You are given a headset and the computer records your response to each statement or question. Again, not hard and you have given more then enough time to complete this. The employees at this testing site were VERY professional. They answered all questions politely and made you feel very comfortable even though you were about to take a critical test.
Now onto the third and final part of the testing, the structured interview. This test consisted of 90% scenario questions. They have several sheets of paper with scenario questions and in total I would say about 30 questions and they would ask you for examples from either work, school or life. Unfortunately I did not qualify although I answered all of the questions in favor of customers while doing what was best for company. The two interviewers which consisted of a male and female, which I felt were unprofessional and several times during the interview, covered up there faces with the question papers and talked amongst themselves, giggling. They didn't even take a look at my resume or my work experience even though I have 4 years with customer service. You will only get one shot at this and if you fail, you cannot reapply for the CSR position ever again.
As a electrical engineer student, hoping to get my foot in the door and work on the field for Con Edison after I graduate in a year, I felt I was robbed of my chance and opportunity to work in this great company because of the two interviewers. All I can say is good luck to all of those who are going for the structured interview.
I would rate this interview process easy but due to the unprofessionalism that I have encountered during the third part of the interview I would have to rate this as difficult.
Interview Question – Describe a time you had to deal with a customer that would not cooperate and you had to resolve their issue. Answer Question
I applied through college or university and the process took a day - interviewed at Con Edison of New York in January 2009.
Interview Details – Interview was unexpectedly long, several questionnaires were required to be completed. Entire interview was overall very easy however.
Interview Question – I don't remember the questions asked. Answer Question
Reason for Declining – Was not interested.
The process took a day - interviewed at Con Edison of New York in November 2010.
Interview Details – Applied, got invited to take test. Test for accounting knowledge, excel test, typing test. Interviewed with two management employees, took about 1 hour. Got offer 1 month later. After you accept offer, you have to do a medical and drug test.
A lot of behavioral questions on the interview. Be prepared to have many situations involved with customers and customer service.
Interview Question – Tell me about a time you dealt with a difficult customer. Answer Question
Negotiation Details – None
The process took 3 months - interviewed at Con Edison of New York in December 2010.
Interview Details – I was first contacted by email after applying through my school job postings. My first interview consisted of a 1:1 interview with a person who graduated from my school. She was really nice and everything went smoothly. The interview was supposed to last an hour but it only lasted about 30 minutes. It was a simple interview where i was asked about my skills, no curveballs. I was then contacted by phone by an HR representative and told that I moved on to the next interview. The second interview was with two engineers. This was a much tougher interview and it did last an hour. I was asked technical questions (basic Circuits 2). Also, the entire interview was mostly behavioral , which Con Edison really likes. After the interview, I was asked to answer "Why I would like to work for Con Ed and what do I bring to the table?"
Interview Question – If you were a supervisor for two weeks and you were promoted to manager unexpectedly, what would you do? View Answer
Negotiation Details – I did not negotiate
The process took a day - interviewed at Con Edison of New York in October 2010.
Interview Details – The interview was setup through my University's career center. I was chosen from a large group of candidates, one 6 were chosen. Once of the worst interview experiences I have had. It appears they picked some random person to go show face for my school. The person read questions off a paper booklet, then wrote out each answer. So the continuity of the interview was horrible, having to repeat answers numerous times. Asked typical Questions. What are your weaknesses, Strengths. Best Project, Worst Project. What annoyed me is she left comments for the career center. Stated that I did not have enough knowledge of con Edison. When i spent a good time explaining how I could make a difference to the company and how they are in the business of selling and buying power. Asked them about the status of the position and didn't get a response for two months.Thanks but no thanks.
I applied through other source and the process took 3+ weeks - interviewed at Con Edison of New York in January 2008.
Interview Details – 2 persons interviewing me. Behavioral questions followed by technical questions. 1.5 hours long.
Negotiation Details – No negotiation was offered. Take it or leave it.
Pros: “Longevity. Benefits for union employees. Tuition reimbursement.” “Longevity. Benefits for union employees. Tuition reimbursement.” – Full Review
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No thanks –