Consumers Energy Customer Service Representative Interview

Interviewed Jan 2011 in Alma, MI (took 2+ weeks)

The initial contact was for a five-minute phone interview. Afterward, I was sent an email with a link to an online assessment. This consisted of a personality test. After that, I was sent another email with a link to a simulated customer service experience, in which I "answered calls" and chose the answers that best suited the situation. After that, I was given a questionnaire that asked how much money I've stolen from my prior employers and other silly questions. About a week after that, I was called in for an interview. Upon arriving, I was put into a conference room with a questionnaire to fill out with basic questions, including "why do you want to work here," "what experience do you have with SAP software?" and more. After I finished filling out the questionnaire, I was taken to a computer lab where I took an IQ/intelligence test, which consisted of 50 questions over 12 minutes, timed. You are not required to finish all the questions and they don't expect you to. Immediately after that, I was shown a 12-minute video about the company and the job. After the video, I was taken to the panel interview. There were two people who interviewed me. Questions asked were: