Convergys

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Convergys Associate Trainer Interview Questions

Updated Jul 3, 2014
Updated Jul 3, 2014
7 Interview Reviews

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Associate Trainer Interview

Anonymous Interview Candidate in Wichita, KS
Anonymous Interview Candidate in Wichita, KS
Application Details

I applied through other source. The process took 2 weeksinterviewed at Convergys.

Interview Details

I was already an employee and management is usually hired from within. I was required to give a 15 minute presentation about anything I wanted, as long as I was teaching something. Then there was a 15 min question/answer interview portion. There could be a couple of different ways the interview/presentation is done, as a one-on-one or with a panel of people, dependent on availability

Interview Questions
  • The questions were very standard to any other interview I have been in   Answer Question
Negotiation Details
I was able to negotiate my salary based on the base pay I was making at the time of the offer. I do, however, know others that were not able to negotiate based on the same. The others were promoted several years after I was.
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Convergys

  1.  

    Associate Trainer Interview

    Anonymous Interview Candidate in Clarksville, TN
    Anonymous Interview Candidate in Clarksville, TN
    Application Details

    I applied online. The process took a weekinterviewed at Convergys.

    Interview Details

    Plan on a phone interview as well as a face to face. Hiring is generally locked in at the phone interview. Usual 20 questions from hell that every other company uses. If you are familiar with them, no problems. What was the best...? The worst...? What are your weaknesses? Strengths? Tell me about a time when....

    Interview Questions
    • Tell me about a time when your received negative feedback from a supervisor.   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Associate Trainer Interview

    Anonymous Interview Candidate in Clarksville, TN
    Anonymous Interview Candidate in Clarksville, TN
    Application Details

    I applied in-person. The process took 5 daysinterviewed at Convergys.

    Interview Details

    1st interview - Over the Phone. 2nd Interview - In person with a skills demonstration, a presentation based on a topic assigned a few days earlier, and questions from a hiring panel. Panel included Senior Manager, Operations Manager, and a Trainer. There were approximately 15 questions with follow ups for some.

    Interview Questions
    • The questions were pretty much as expected but they always throw one in that is specific to the reason that they released the last person who was in that same position. Or is relevant to a current concern of the business.   Answer Question
    Negotiation Details
    A base amount was stated, both over the phone with a corporate representative and via email. 24 hours were given to respond although that time could be extended. There is some room to negotiate based on current job performance and experience.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Associate Trainer Interview

    Anonymous Interview Candidate in Clarksville, TN
    Anonymous Interview Candidate in Clarksville, TN
    Application Details

    I applied online. The process took a weekinterviewed at Convergys in January 2013.

    Interview Details

    In depth process with facilitation observations

    Accepted Offer
    Negative Experience
    Average Interview
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  5.  

    Associate Trainer Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    Anonymous Interview Candidate in Salt Lake City, UT
    Application Details

    I applied online. The process took 2 daysinterviewed at Convergys in March 2011.

    Interview Details

    You apply online. First interview is by phone and a second in person (for most accounts). The questions may greatly depend on the project that is hiring. May be sales related, or automotive experience, or retail experience. they best thing you can ask in the first interview is what project they are interviewing you for so you can research exactly what that company does.

    Interview Questions
    • For my project, the most difficult question has to do with providing empathy to an escalated customer.   Answer Question
    Negotiation Details
    I just took what they had to offer, when I started with the company I had no industry experience.
    Accepted Offer
    Positive Experience
    Difficult Interview
  6.  

    Associate Trainer Interview

    Anonymous Interview Candidate in Manila, Manila (Philippines)
    Anonymous Interview Candidate in Manila, Manila (Philippines)
    Application Details

    I applied in-person. The process took 2 daysinterviewed at Convergys.

    Interview Details

    We accept referrals and walk-in applicants for the initial interview. If the applicant is qualified, he/she will go through the initial interview, then call simulation exam, then technical proficiency exam, and the final interview.

    Interview Questions
    • I honestly do not remember because that was done back in 2005.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Associate Trainer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a dayinterviewed at Convergys in September 2008.

    Interview Details

    inperson

    Interview Questions
    No Offer
    Positive Experience
    Average Interview

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