Convergys
2.9 of 5 1,233 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

Convergys Call Center Agent Interview Questions & Reviews

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Interview Experience 

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Interview Difficulty 

Average Difficulty
5 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Easy Interview

Call Center Agent Interview

Call Center Agent
Orlando, FL

I interviewed at Convergys in July 2012.

Interview Details – Phone interview, pretty straight forward... lady I spoke with was pretty friendly, if they like you they throw you into online testing and paper work and soon as you finish that you get a date to come in for training.

Interview Question – it was all pretty basic, just be focused and calm and you wont have any problems.   Answer Question

Negotiation Details – it's 10/hr where I am, there wasn't really a negotiation phase however i think new hires are getting 11 now.

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Accepted Offer

Neutral Experience

Very Easy Interview

Call Center Agent Interview

Call Center Agent
Pocatello, ID

I applied through other source and the process took a day - interviewed at Convergys in August 2009.

Interview Details – Pass a few simple tests. They will hire and fire pretty much anyone. More firing than hiring though.

Interview Question – Best thing about your most hated job.   View Answer

Negotiation Details – no negotiations

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Accepted Offer

Neutral Experience

Easy Interview

Call Center Agent Interview

Call Center Agent
Oklahoma City, OK

I applied online and the process took 1 week - interviewed at Convergys in April 2009.

Interview Details – the hiring process was pretty simple. I filled out an application online and was called in for what I thought was an interview. I had a couple of tests to take on a computer in the recruiting office. I was called back a couple of days later for a second interview at which time I spoke with recruiter that asked pretty general questions, why I was applying for the job, was the starting pay acceptable, and could I work the hours offered.

Interview Question – I don't remember any tht were really difficult or unexpected   Answer Question

Negotiation Details – There was no negotiation

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Accepted Offer

Neutral Experience

Average Interview

Call Center Agent Interview

Call Center Agent
Warren, MI

I applied online and the process took 3 days - interviewed at Convergys in August 2010.

Interview Details – It was a hiring manager who painted a rosy picture of a growing company looking for people.

Interview Question – Why would you want to work here.   View Answer

Negotiation Details – Poor - take it or leave it.

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1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Call Center Agent Interview

Call Center Agent
Makati City (Philippines)

I applied through a recruiter and the process took a day - interviewed at Convergys in February 2008.

Interview Details – I got hired right away! A whole day interview and pre-hiring orientation then we were required to get a medical the following day then later that same day was our first day training as hired Call Center Agents

Interview Question – I guess nothing is difficult hen you are equipped with answers provided by the company.   View Answers (3)

Negotiation Details – sign-in bonus and sales incentives

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