Convergys Call Center Agent Interview Questions

Updated Mar 25, 2015
9 Interview Reviews

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Call Center Agent Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2 days. I interviewed at Convergys in February 2015.

Interview

The interview process was a phone call with a series of questions. The representative was pleasant. The questions were relatively simple. I was stumped on one question, but that was because I couldn't hear her clearly.

Interview Questions

Other Interview Reviews for Convergys

  1.  

    Call Center Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Convergys in August 2013.

    Interview

    They will give an interview to anyone and everyone who submits a resume. Unless you're illiterate, you will get hired. Just be polite, lie and say that you have customer service experience, and tell them that you can work nights and weekends.

    Interview Questions

    • The most difficult question they asked was to describe your most memorable customer service job.   Answer Question
  2.  

    Call Center Agent Interview

    Anonymous Interview Candidate in Orlando, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I interviewed at Convergys (Orlando, FL) in July 2012.

    Interview

    Phone interview, pretty straight forward... lady I spoke with was pretty friendly, if they like you they throw you into online testing and paper work and soon as you finish that you get a date to come in for training.

    Interview Questions

    • it was all pretty basic, just be focused and calm and you wont have any problems.   Answer Question

    Negotiation

    it's 10/hr where I am, there wasn't really a negotiation phase however i think new hires are getting 11 now.

  3.  

    Call Center Agent Interview

    Anonymous Interview Candidate in Warren, MI
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Convergys (Warren, MI) in August 2010.

    Interview

    It was a hiring manager who painted a rosy picture of a growing company looking for people.

    Interview Questions

    • Why would you want to work here.   1 Answer

    Negotiation

    Poor - take it or leave it.

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  5.  

    Call Center Agent Interview

    Anonymous Interview Candidate in Pocatello, ID
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at Convergys (Pocatello, ID) in August 2009.

    Interview

    Pass a few simple tests. They will hire and fire pretty much anyone. More firing than hiring though.

    Interview Questions

    • Best thing about your most hated job.   1 Answer

    Negotiation

    no negotiations

  6.  

    Call Center Agent Interview

    Anonymous Interview Candidate in Oklahoma City, OK
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Convergys (Oklahoma City, OK) in April 2009.

    Interview

    the hiring process was pretty simple. I filled out an application online and was called in for what I thought was an interview. I had a couple of tests to take on a computer in the recruiting office. I was called back a couple of days later for a second interview at which time I spoke with recruiter that asked pretty general questions, why I was applying for the job, was the starting pay acceptable, and could I work the hours offered.

    Interview Questions

    • I don't remember any tht were really difficult or unexpected   Answer Question

    Negotiation

    There was no negotiation

  7.  

    Call Center Agent Interview

    Anonymous Interview Candidate in London, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6 days. I interviewed at Convergys (London, ON (Canada)) in March 2015.

    Interview

    Job Fair, On-line testing, telephone interview and face to face interview, all staff are encountered were friendly, welcoming and informative. I filled out a two page application. I did a computer literacy test and a typing test. They asked for my resume and two employer references. They explained the salary, bonuses, the duties, their expectations, benefits, training very well so I that I didn't have too many questions. Also, asked if I was planning to return to school and when. How did I handle difficult customers in the past.

    Interview Questions

    • Do you have any sales experience? Were you ever convicted of a criminal offence for which you have not been pardoned. Asked about transportation. They explained the salary, bonuses, the duties, their expectations, benefits, training very well so I that I didn't have any questions. Also, asked if I was planning to return to school and when.   1 Answer
  8.  

    Call Center Agent Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Convergys in June 2010.

    Interview

    I was interviewed on phone and was asked to tell the interviewer one of the best movie i like in not less than 5 sentences. After passing the phone interview i was told to come back the next day to submit my resume and for testing. As far as i could remember i took 2 tests in the computer room and another one which was a written test (computer literacy, situational questions, personal questions). After passing the test i was asked to return to a scheduled date for my interview. I did'nt pass my final interview but was given a chance for a free 10 day training on communication skills. After the training i will again be given a chance for a final interview with convergys.

    Interview Questions

    • what are the advantages and the disadvantages in working as a call center agent?   Answer Question
  9. Helpful (1)  

    Call Center Agent Interview

    Anonymous Interview Candidate in Makati City (Philippines)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at Convergys (Makati City (Philippines)) in February 2008.

    Interview

    I got hired right away! A whole day interview and pre-hiring orientation then we were required to get a medical the following day then later that same day was our first day training as hired Call Center Agents

    Interview Questions

    • I guess nothing is difficult hen you are equipped with answers provided by the company.   3 Answers

    Negotiation

    sign-in bonus and sales incentives

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