Getting an Interview
Getting an Interview
Interviews for Top Jobs at Convergys
- Customer Service Representative (90)
- Customer Service Representative II (23)
- Customer Service and Problem Resolution Representative II (19)
- Work At Home Customer Service Representative (11)
- Team Leader (10)
- Technical Support Agent (10)
- Call Center Agent (9)
- Technical Support Engineer (9)
- Tier I Technical Support (8)
- Sales and Service Representative II (8)
- Associate Trainer (7)
- Analyst (6)
- Technical Support Representative (6)
- Customer Service (5)
- Customer Account Executive (4)
- Sales and Service Representative (4)
- Work From Home Agent (4)
- Technical Support Officer (3)
- Welcome Call Advisor (3)
- Customer Service Agent (3)
- Customer Service/Sales (3)
- Technical Support (3)
- Recruiter (3)
- TL (2)
- CCO (2)
- Agent (2)
- IT Engineer (2)
- Customer Support Representative (2)
- Operations Manager (2)
- Team Lead (2)
Call Center Representative Interview
I applied online. The process took a week – interviewed at Convergys.
The HR lady initially called me for a phone interview after seeing my application. She asked some standard questions and then had me identify an object next to me and try to sell it to her. After that is done, (you can't mess it up), they'll schedule a time to come in and sit down for a face to face. Be funny but focused and you should be fine. All they do is ask you to describe yourself and then they read off questions they got from google.
- There really wasn't anything asked that you haven't been asked already. There's a lot of situational questions. "Describe a time where you were put under pressure and thrived". Answer Question
Other Interview Reviews for Convergys
Call Center Representative InterviewDeclined OfferNegative ExperienceEasy InterviewDeclined OfferNegative ExperienceEasy Interview
I applied in-person. The process took a day – interviewed at Convergys in November 2009.
The process was rather odd. There was a "job fair" with the company posted, but no jobs listed. I called to confirm the job fair was happening, and decided to attend. After 40+ minutes of driving, I got there to find out it was for call center opportunities ONLY.
After waiting nearly 1 hour in the lobby to meet with a recruiter, the interview process was in several steps. First it was 1:1, then testing for 90 minutes, then 1:1 again, then wait in the lobby, then 1:1 again where an offer was made.
The employees there wear baggy jeans hanging off their rear, smoke near the entrance (cough, cough) and tight fitting tops. Anything but professional! Such a turn-off.
- Explain a situation when you had an angry customer 1 Answer
Reasons for Declining
The pay rate was $11.93 per hour, which was acceptable for an entry position, but I am seeking a company to move up in. There is clearly no opportunities other than to answer phones in the call center.