Convergys Customer Account Executive Interview Questions

Updated Apr 23, 2014
Updated Apr 23, 2014
5 Interview Reviews

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Customer Account Executive Interview

Anonymous Interview Candidate in Telephone, TX
Anonymous Interview Candidate in Telephone, TX
Application Details

I applied online. The process took 2 weeksinterviewed at Convergys in December 2013.

Interview Details

Passed very stringent equipment review, had several telephone interviews and was offered the position

Interview Questions
  • There were no really difficult or unexpected questions. I was driving in heavy traffic when the interview call came through on my cell phone   Answer Question
Accepted Offer
Neutral Experience
Average Interview

Other Interview Reviews for Convergys

  1.  

    Customer Account Executive Interview

    Anonymous Interview Candidate in Ogden, UT
    Anonymous Interview Candidate in Ogden, UT
    Application Details

    I applied online. The process took 5 daysinterviewed at Convergys in December 2011.

    Interview Details

    The interview process is straightforward. I was given a basic computer test, which consisted of elementary-level questions about how to operate a computer. There were also questions about MS Office products, which were very basic, and a typing test. As I recall, the typing speed needs to be above 35 WPM, but I know several people who were hired that got below this. I think it depends upon how desperate they are to hire at the time of the test. After the test, those who met the threshold are set up with a one-on-one interview. This is the only personal interview that takes place before a job offer.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Account Executive Interview

    Anonymous Interview Candidate in Tucson, AZ
    Anonymous Interview Candidate in Tucson, AZ
    Application Details

    I applied online. The process took 2 daysinterviewed at Convergys in January 2011.

    Interview Details

    Submitted several applications on the web, put down a referral and finally got a call was hired over the phone went into business and had ID made and went to take a drug test and then started when classes began. Interview process was quick and simple.

    Interview Questions
    • Describe a situation where you were unable to help a customer and it had to be escalated to a supervisor?   View Answer
    Negotiation Details
    no negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 1 person found this helpful  

    Customer Accounts Executive Interview

    Anonymous Interview Candidate in Gurgaon, Haryana (India)
    Anonymous Interview Candidate in Gurgaon, Haryana (India)
    Application Details

    I applied through a recruiter. The process took 3 daysinterviewed at Convergys in January 2012.

    Interview Details

    the hiring process is long but effective..they simply ananlyse u completely

    Interview Questions
    • how will you sell a fish to a brahman????   View Answer
    Negotiation Details
    no not really....
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    Customer Account Executive Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took a dayinterviewed at Convergys in September 2010.

    Interview Details

    there were 4 rounds including personal interviews, writting skills, versent round & last was operation round

    Interview Questions
    Negotiation Details
    they didn't ask me about it, my advice is to go with company norms & hike on the present salary.
    Accepted Offer
    Neutral Experience
    Average Interview

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