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Convergys Customer Account Executive Interview Questions & Reviews

Updated Apr 23, 2014
All Interviews Received Offers

Getting an Interview  

50%
37%
12%

Interview Experience  

60%
40%
0%

Interview Difficulty  

Average Difficulty
5 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Average Interview

Customer Account Executive Interview

Customer Account Executive
Telephone, TX

I applied online and the process took 2 weeks - interviewed at Convergys in December 2013.

Interview Details – Passed very stringent equipment review, had several telephone interviews and was offered the position

Interview Question – There were no really difficult or unexpected questions. I was driving in heavy traffic when the interview call came through on my cell phone   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Customer Account Executive Interview

Customer Account Executive
Tucson, AZ

I applied online and the process took 2 days - interviewed at Convergys in January 2011.

Interview Details – Submitted several applications on the web, put down a referral and finally got a call was hired over the phone went into business and had ID made and went to take a drug test and then started when classes began. Interview process was quick and simple.

Interview Question – Describe a situation where you were unable to help a customer and it had to be escalated to a supervisor?   View Answer

Negotiation Details – no negotiation


Accepted Offer

Positive Experience

Very Easy Interview

Customer Account Executive Interview

Customer Account Executive
Ogden, UT

I applied online and the process took 5 days - interviewed at Convergys in December 2011.

Interview Details – The interview process is straightforward. I was given a basic computer test, which consisted of elementary-level questions about how to operate a computer. There were also questions about MS Office products, which were very basic, and a typing test. As I recall, the typing speed needs to be above 35 WPM, but I know several people who were hired that got below this. I think it depends upon how desperate they are to hire at the time of the test. After the test, those who met the threshold are set up with a one-on-one interview. This is the only personal interview that takes place before a job offer.

Interview Question – Why did you leave your last employer?   View Answers (2)


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Accepted Offer

Positive Experience

Difficult Interview

Customer Accounts Executive Interview

Customer Accounts Executive
Gurgaon, Haryana (India)

I applied through a recruiter and the process took 3 days - interviewed at Convergys in January 2012.

Interview Details – the hiring process is long but effective..they simply ananlyse u completely

Interview Question – how will you sell a fish to a brahman????   View Answer

Negotiation Details – no not really....


Accepted Offer

Neutral Experience

Average Interview

Customer Account Executive Interview

Customer Account Executive

I applied through an employee referral and the process took a day - interviewed at Convergys in September 2010.

Interview Details – there were 4 rounds including personal interviews, writting skills, versent round & last was operation round

Interview Question – nothing unexpected   Answer Question

Negotiation Details – they didn't ask me about it, my advice is to go with company norms & hike on the present salary.

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