Convergys Customer Service Representative II Interview Questions

Updated Jul 15, 2015
29 Interview Reviews

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Helpful (1)  

Customer Service Representative II Interview

Anonymous Interview Candidate in Charlotte, NC
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2 days. I interviewed at Convergys (Charlotte, NC) in May 2015.

Interview

Applied online, on a Wednesday. Got an email the next day. The following Tuesday I went in for what I thought would be an interview, but wasn't. I took a typing test and a map test. After I was done, I was set up to do an interview the next day. The next day I came in for my interview. It was very laid back and casual. It was more of a conversation, than an interview.

Interview Questions

  • How does your previous jobs relate to this one?   1 Answer

Other Interview Reviews for Convergys

  1.  

    Customer Service Representative II Interview

    Anonymous Employee in Lake Mary, FL
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Convergys (Lake Mary, FL) in February 2015.

    Interview

    You go in looking literally however you want. They'll ask you really basic questions and then you also listen to a sample call. They basically ask if you know how to use a phone and then they hire you. Seriously, they hire everyone. If you can't get hired here, you probably failed the drug test or you're a felon.

    Interview Questions

    • Do you know about any phone operating systems?   1 Answer
  2. Helpful (1)  

    Customer Service Representative II Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Convergys.

    Interview

    First interview- included a series of computer test, typing, problem solving Second Interview- one on one, dummy phone call to test your ability to multitask and uncover customer needs, very scripted

  3.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Convergys.

    Interview

    On the surface the Interview went very well. They asked questions about the handling of difficult situations and stress management. Went over your resume as they asked these questions. Then if the hiring manager found you fit they offered you the job.

    Interview Questions

    • Not really any difficult questions just have to understand they are looking for someone to train to fit their role of customer service.   Answer Question
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  5. Helpful (2)  

    Customer Service Representative II Interview

    Anonymous Interview Candidate in Valdosta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Convergys (Valdosta, GA) in December 2014.

    Interview

    I submitted an interview online and got a email the same day to call to schedule an assessment…i went to the site for an assessnebt. The assessment was nothing but a role play for a customer service rep. After the assessment I stayed and did an interview. It was all senaro based questions nothing hard. Friendly staff… really nice… It took maybe a hour and a half. I was sent home and told someone would call me, a few hours later they called and I got hired.

    Interview Questions

    • senaro questions… what would I do in certain situations… like angry customers and etc…   Answer Question

    Negotiation

    No negotiation but the pay is pretty nice.

  6.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Convergys.

    Interview

    After applying online I was called in to take an in-office assessment for basic computer knowledge and typing skills. Once I finished that I filled out some paperwork(basically requesting the same information in the online app) went into an office for an interview. I was asked for my resume and question probing my earlier work experiences continued. Then they requested that I come back the following week for role-play where they the simulated an in-coming call in regards to faulty cable service. After that they had me do another assessment with simulated calls where I had to listen for specific information and answer multiple choice questions. Then after that I was hired.

    Interview Questions

    • What have you done when you faced conflict with another employee?   Answer Question

    Negotiation

    There are no negotiations. The job pays $10/hr and people with more seniority get choices in which shift they work.

  7. Helpful (1)  

    Customer Service Representative II Interview

    Anonymous Interview Candidate in Laredo, TX
    Accepted Offer
    Easy Interview

    Application

    I applied online. I interviewed at Convergys (Laredo, TX) in July 2014.

    Interview

    The interview process was fairly simple. Glassdoor provided great interview and salary information to help me lock the job and proper pay. I highly recommend this Web site to anyone looking for any kind of job.

    Interview Questions

    • Given you're business ventures and schedule, how will you find time to work at our company so it doesn't interfere with our routine?   1 Answer

    Negotiation

    The negotiation phase was easy; I had the upper hand, knowing all the information Glassdoor provided me. Highly recommend this site.

  8.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate in Clarksville, TN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Convergys (Clarksville, TN) in February 2014.

    Interview

    Walk in interview. Simple. Typing assessment. Same day hire, you have to have open availability. No exceptions. They will not work around your school or home schedule. 12point attendance system

    Interview Questions

    • How to handle stressful sit   1 Answer
  9.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Convergys (Jacksonville, FL) in February 2014.

    Interview

    If you have a pulse, you are hired. If you can type your name on a keyboard, you are hired. If you are a felon, you are hired. If you can show up to work, you are hired

    Interview Questions

    Negotiation

    None at all

  10. Helpful (1)  

    Customer Service Representative II Interview

    Anonymous Interview Candidate in Charlotte, NC
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Convergys (Charlotte, NC) in October 2013.

    Interview

    Applied online, received email from a recruiter within 3-4 days asking for more information on my sales experience, then invited to face to face interview. The interview consisted of 4 computer tests which were very easy. Afterward if you passed you received your one on one interview.

    Interview Questions

    • No difficult or unexpected questions. Behavioral questions which I hate, but none were unexpected.   1 Answer
    • Just wanted to add after being offered a position I was told to show up 30 minutes early my first day because they purposely overfill the new hire class and if I show up on time, I might not have a job. I have NEVER had a company do this to me. Really unprofessional.   Answer Question

    Negotiation

    No negotiation. Pay rate is not competitive.

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