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Convergys Customer Service Representative II Interview Questions & Reviews

Updated Feb 18, 2014
All Interviews Received Offers

Getting an Interview  

75%
12%
6%

Interview Experience  

62%
18%
18%

Interview Difficulty  

Average Difficulty
20 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative II Interview

Customer Service Representative II
Cincinnati, OH

I applied online and the process took 1 week - interviewed at Convergys in August 2012.

Interview Details – The process was pretty simple. You feel out the application online after answering a series of questions to build your profile on their website and preference choices. When selected, then you took a couple of test like typing speed, speech quality as well as knowledge in basic window programs. From there once everything has passed as well as your computer that you will be using passes all of their checks. You should receive an email to set up for a one on one interview.

Interview Question – none that I dealt with   Answer Question


Accepted Offer

Neutral Experience

Easy Interview

Customer Service Representative II Interview

Customer Service Representative II
Laredo, TX

I applied online - interviewed at Convergys in July 2014.

Interview Details – The interview process was fairly simple. Glassdoor provided great interview and salary information to help me lock the job and proper pay. I highly recommend this Web site to anyone looking for any kind of job.

Interview Question – Given you're business ventures and schedule, how will you find time to work at our company so it doesn't interfere with our routine?   View Answer

Negotiation Details – The negotiation phase was easy; I had the upper hand, knowing all the information Glassdoor provided me. Highly recommend this site.


Accepted Offer

Neutral Experience

Very Easy Interview

Customer Service Representative II Interview

Customer Service Representative II

I applied through other source and the process took a day - interviewed at Convergys in August 2011.

Interview Details – The initial phone interview was easy.

Interview Question – There was nothing difficult about it   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative II Interview

Customer Service Representative II
Denver, CO

I applied through a recruiter and the process took 2 days - interviewed at Convergys in September 2012.

Interview Details – My interview and hiring process was quick and painless. I was contacted, interviewed and hired all in one to two days. My interviewer was a great person to work with as well. She made me feel very comfortable during the process. I can not remember if I actually applied to this online or if the recruiter found my resume online, but it was one or the other.

Interview Question – Sales???   View Answer

Negotiation Details – There wasn't any real negotiation. As a CSRII they have set offers and you either agree or don't accept the position.


Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative II Interview

Customer Service Representative II

I applied online and the process took 3 days - interviewed at Convergys in July 2012.

Interview Details – The Hiring process was fast and easy and the interview was just a few basic questions. I knew what to expect on my first day.

Negotiation Details – n/a


1 person found this helpful

Accepted Offer

Neutral Experience

Easy Interview

Customer Service Representative II Interview

Customer Service Representative II
Charlotte, NC

I applied online and the process took 3 days - interviewed at Convergys in October 2013.

Interview Details – Applied online, received email from a recruiter within 3-4 days asking for more information on my sales experience, then invited to face to face interview. The interview consisted of 4 computer tests which were very easy. Afterward if you passed you received your one on one interview.

Interview Questions

  • No difficult or unexpected questions. Behavioral questions which I hate, but none were unexpected.   View Answer
  • Just wanted to add after being offered a position I was told to show up 30 minutes early my first day because they purposely overfill the new hire class and if I show up on time, I might not have a job. I have NEVER had a company do this to me. Really unprofessional.   Answer Question

Negotiation Details – No negotiation. Pay rate is not competitive.


Accepted Offer

Neutral Experience

Very Easy Interview

Customer Service Representative II Interview

Customer Service Representative II
Moore, OK

I applied through other source and the process took 2 days - interviewed at Convergys.

Interview Details – I applied online and was sent an online testing site. I was called in for an interview maybe an hour later for the next day. Interview was short and was made offer then. They made me wait almost a month to start their next training class. It was easy. No hard questions. They hire people here to fit their numbers and don't really care at all about anything else. They can't keep their employees as fast as they get rid of them...literally.

Interview Question – Are you available to work any hour any day of the week. It was a requirement.   View Answer

Negotiation Details – They were very vague on benefits but pushed how great they are.


1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative II Interview

Customer Service Representative II

I applied online and the process took 1 week - interviewed at Convergys.

Interview Details – 1. Applied online
2. Got a call from HR rep and she sent me an email with a link to some skills test: included math, typing and customer service type questions
3. Got anoter call soon after completing the test for an in person interview.

Interview Question – Customary interview questions like:
Describe a time when -blank- happened, and what did you do?
  View Answer


Accepted Offer

Negative Experience

Average Interview

Customer Service Representative II Interview

Customer Service Representative II
Jacksonville, FL

I applied in-person and the process took a day - interviewed at Convergys in December 2009.

Interview Details – Typical question - What's your strength and weaknesses..Blah Blah - possible letter writing test


Accepted Offer

Negative Experience

Very Easy Interview

Customer Service Representative II Interview

Customer Service Representative II
Hickory, NC

I applied online and the process took 1+ week - interviewed at Convergys in May 2012.

Interview Details – Basically you apply online and get an email a couple days later asking to take a test. You take the test and if you pass and have enough customer service exp (think Mcdonalds, Walmart etc) they call for an interview.
At the interview you dress business casual. Tell them what they want to hear. They tell you and promise you what you want to hear. They set you and 21 other people up for training classes.

Interview Question – None, they were all typical questions like describe your best customer service experience, worst, how did you handle it etc etc   Answer Question

Negotiation Details – No negotiations. You either took the job or you did not. They have another 250 yahoos behind you willing to be their monkey.

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