Convergys

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Convergys Customer Service Representative II Interview Questions

Updated Dec 8, 2014
Updated Dec 8, 2014
21 Interview Reviews

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2 people found this helpful  

Customer Service Representative II Interview

Anonymous Interview Candidate in Valdosta, GA
Anonymous Interview Candidate in Valdosta, GA
Application Details

I applied online. The process took a dayinterviewed at Convergys in December 2014.

Interview Details

I submitted an interview online and got a email the same day to call to schedule an assessment…i went to the site for an assessnebt. The assessment was nothing but a role play for a customer service rep. After the assessment I stayed and did an interview. It was all senaro based questions nothing hard. Friendly staff… really nice… It took maybe a hour and a half. I was sent home and told someone would call me, a few hours later they called and I got hired.

Interview Questions
  • senaro questions… what would I do in certain situations… like angry customers and etc…   Answer Question
Negotiation Details
No negotiation but the pay is pretty nice.
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Convergys

  1.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Convergys.

    Interview Details

    After applying online I was called in to take an in-office assessment for basic computer knowledge and typing skills. Once I finished that I filled out some paperwork(basically requesting the same information in the online app) went into an office for an interview. I was asked for my resume and question probing my earlier work experiences continued. Then they requested that I come back the following week for role-play where they the simulated an in-coming call in regards to faulty cable service. After that they had me do another assessment with simulated calls where I had to listen for specific information and answer multiple choice questions. Then after that I was hired.

    Interview Questions
    • What have you done when you faced conflict with another employee?   Answer Question
    Negotiation Details
    There are no negotiations. The job pays $10/hr and people with more seniority get choices in which shift they work.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate in Laredo, TX
    Anonymous Interview Candidate in Laredo, TX
    Application Details

    I applied online – interviewed at Convergys in July 2014.

    Interview Details

    The interview process was fairly simple. Glassdoor provided great interview and salary information to help me lock the job and proper pay. I highly recommend this Web site to anyone looking for any kind of job.

    Interview Questions
    • Given you're business ventures and schedule, how will you find time to work at our company so it doesn't interfere with our routine?   View Answer
    Negotiation Details
    The negotiation phase was easy; I had the upper hand, knowing all the information Glassdoor provided me. Highly recommend this site.
    Accepted Offer
    Easy Interview
  3. 1 person found this helpful  

    Customer Service Representative II Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 3 daysinterviewed at Convergys in October 2013.

    Interview Details

    Applied online, received email from a recruiter within 3-4 days asking for more information on my sales experience, then invited to face to face interview. The interview consisted of 4 computer tests which were very easy. Afterward if you passed you received your one on one interview.

    Interview Questions
    • No difficult or unexpected questions. Behavioral questions which I hate, but none were unexpected.   View Answer
    • Just wanted to add after being offered a position I was told to show up 30 minutes early my first day because they purposely overfill the new hire class and if I show up on time, I might not have a job. I have NEVER had a company do this to me. Really unprofessional.   Answer Question
    Negotiation Details
    No negotiation. Pay rate is not competitive.
    Accepted Offer
    Neutral Experience
    Easy Interview
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  5.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate in Moore, OK
    Anonymous Interview Candidate in Moore, OK
    Application Details

    I applied through other source. The process took 2 daysinterviewed at Convergys.

    Interview Details

    I applied online and was sent an online testing site. I was called in for an interview maybe an hour later for the next day. Interview was short and was made offer then. They made me wait almost a month to start their next training class. It was easy. No hard questions. They hire people here to fit their numbers and don't really care at all about anything else. They can't keep their employees as fast as they get rid of them...literally.

    Interview Questions
    • Are you available to work any hour any day of the week. It was a requirement.   View Answer
    Negotiation Details
    They were very vague on benefits but pushed how great they are.
    Accepted Offer
    Neutral Experience
    Easy Interview
  6. 1 person found this helpful  

    Customer Service Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Convergys.

    Interview Details

    1. Applied online
    2. Got a call from HR rep and she sent me an email with a link to some skills test: included math, typing and customer service type questions
    3. Got anoter call soon after completing the test for an in person interview.

    Interview Questions
    • Customary interview questions like:
      Describe a time when -blank- happened, and what did you do?
       
      View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate in Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I applied through a recruiter. The process took 2 daysinterviewed at Convergys in September 2012.

    Interview Details

    My interview and hiring process was quick and painless. I was contacted, interviewed and hired all in one to two days. My interviewer was a great person to work with as well. She made me feel very comfortable during the process. I can not remember if I actually applied to this online or if the recruiter found my resume online, but it was one or the other.

    Interview Questions
    Negotiation Details
    There wasn't any real negotiation. As a CSRII they have set offers and you either agree or don't accept the position.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate in Cincinnati, OH
    Anonymous Interview Candidate in Cincinnati, OH
    Application Details

    I applied online. The process took a weekinterviewed at Convergys in August 2012.

    Interview Details

    The process was pretty simple. You feel out the application online after answering a series of questions to build your profile on their website and preference choices. When selected, then you took a couple of test like typing speed, speech quality as well as knowledge in basic window programs. From there once everything has passed as well as your computer that you will be using passes all of their checks. You should receive an email to set up for a one on one interview.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Convergys in July 2012.

    Interview Details

    The Hiring process was fast and easy and the interview was just a few basic questions. I knew what to expect on my first day.

    Negotiation Details
    n/a
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Representative II Interview

    Anonymous Interview Candidate in Hickory, NC
    Anonymous Interview Candidate in Hickory, NC
    Application Details

    I applied online. The process took 1+ weekinterviewed at Convergys in May 2012.

    Interview Details

    Basically you apply online and get an email a couple days later asking to take a test. You take the test and if you pass and have enough customer service exp (think Mcdonalds, Walmart etc) they call for an interview.
    At the interview you dress business casual. Tell them what they want to hear. They tell you and promise you what you want to hear. They set you and 21 other people up for training classes.

    Interview Questions
    • None, they were all typical questions like describe your best customer service experience, worst, how did you handle it etc etc   Answer Question
    Negotiation Details
    No negotiations. You either took the job or you did not. They have another 250 yahoos behind you willing to be their monkey.
    Accepted Offer
    Negative Experience
    Easy Interview

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