Convergys

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Convergys Customer Service Representative Interview Questions

Updated Nov 13, 2014
Updated Nov 13, 2014
82 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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1 person found this helpful  

Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied through a staffing agency – interviewed at Convergys.

Interview Details

Good experience, easy process no hard questions just be comforable and confident with yourself. Answer all questions with assurance. Dress appropriately and sound like you know what you are talking about. Be honest with what you can bring to the table and what you can't.

Interview Questions
Negotiation Details
No negotiations
Accepted Offer
Easy Interview

Other Interview Reviews for Convergys

  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 3 daysinterviewed at Convergys.

    Interview Details

    When you get there, you have to take two basic map tests, then a ProveIt typing test. Once called to the back to speak with "hr". About 3 questions are asked: strengths, future, time restraints, 24 hpur call center. Sign background and drug test forms.

    Interview Questions
    • What are your strengths? Where do you see yourself in 2 years? Can you work anytime?   Answer Question
    Declined Offer
    Easy Interview
  2. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Columbia, SC
    Anonymous Interview Candidate in Columbia, SC
    Application Details

    I applied online. The process took 2 weeksinterviewed at Convergys.

    Interview Details

    it was pretty simple doing a few computer assesments and phone interview. all in all the assessments where about two hours long and kinda a pain but once you get thru with the entire process the interview appointment wasnt that long a few standard questions.

    Interview Questions
    Negotiation Details
    there was none
    Accepted Offer
    Positive Experience
    Average Interview
  3. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Lake Mary, FL
    Anonymous Interview Candidate in Lake Mary, FL
    Application Details

    I applied online – interviewed at Convergys.

    Interview Details

    All Hiring is done online/over the phone! Such an easy position to get, they hire just about everybody. Apply through external sites or through their direct site; doesn't matter. You will complete an assessment and go through "virtual call center training" which although its a lengthy process its worth it. From there I was scheduled to complete a phone interview; super easy questions. They play a recorded phone call and you have to answer questions about it like "was the rep polite, did they do a good job" etc.

    Interview Questions
    • All questions were easy. Mostly about past jobs; past experiences.   Answer Question
    Negotiation Details
    No negotiation; pay usually starts at $10 but it depends on where they put you. (what company they are contracted with)
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Brownsville, TX
    Anonymous Interview Candidate in Brownsville, TX
    Application Details

    I applied through a recruiter. The process took 3 daysinterviewed at Convergys.

    Interview Details

    The hiring process was very easy. They interviewed me to see if I had any experience on customer service. I did a computer test

    Interview Questions
    • What to do when a customer is disrespectful   View Answer
    No Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied through a recruiter. The process took 3+ monthsinterviewed at Convergys in February 2014.

    Interview Details

    The interview process was pretty easy if you know about tech support and basic computer information you will be fine. They reach out to you through e-mail and then you are scheduled to go to the office and take computer test.

    Interview Questions
    • The most difficult part was the computer test you are not fully aware of what they are looking for so you are kind of blind going in. Some of the staff present themselves as being a little unprofessional the office is nice but staff seem to be all over the place as far as who you are if they have spoken to you and all your pre-contact information that they should have sometimes gets lost.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  7. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Pharr, TX
    Anonymous Interview Candidate in Pharr, TX
    Application Details

    I applied online. The process took 3 daysinterviewed at Convergys in January 2014.

    Interview Details

    I got a call he same day I put in the application, we did a phone interview. Then went in for an appointment, did some computer skills tests, did drug test then got hired.

    Interview Questions
    • They asked me a lot of questions on how to handle situations, like what to do when a customer is upset.   Answer Question
    Negotiation Details
    Everyone starts off at the same wage here in Pharr, TX.
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Cincinnati, OH
    Anonymous Interview Candidate in Cincinnati, OH
    Application Details

    I applied online. The process took 3 weeksinterviewed at Convergys in December 2013.

    Interview Details

    Interviewer was very nice; interview was relaxed but it seemed the questions were from a script.

    Interview Questions
    • None really, we mainly went over previous experience and how I handled different situations. Schedules and pay were discussed.   Answer Question
    Negotiation Details
    Salaries were cut and dried, take it or leave it. Hopefully there will be pay increases after training and a certain amount of time working the phones. Commissions are possible depending on performance.
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Convergys in November 2013.

    Interview Details

    Hiring and interview process is done strictly over the phone. have never met one person from convergys in person. Was told my primary duty was service for their client and it turned out that in fact, sales was more important that service.

    Interview Questions
    • n/a. all were fairly easy if you are computer and customer service savvy.   Answer Question
    Negotiation Details
    Inquire if sales are a huge part of position.
    Accepted Offer
    Neutral Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Convergys.

    Interview Details

    You apply online, then do some short tests. If they call you for an 'interview,' then you pretty much already have the job. They just ask what you can do to know what type of service to place you in.

    Interview Questions
    • Give me an example of when you gave great customer service.   View Answer
    Negotiation Details
    There was no negotiation. It's a small, hourly pay job.
    Accepted Offer
    Positive Experience
    Easy Interview

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