Convergys Customer Service Representative Interview Questions & Reviews

Updated Jun 23, 2014
Updated Jun 23, 2014
78 interviews

Interview Experience

Interview Experience

68%
24%
6%

Getting an Interview

Getting an Interview

37%
15%
9%

Interview Difficulty

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Interview Difficulty

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Customer Service Representative Interview

Anonymous Employee  in  Charlotte, NC
Anonymous Employee in Charlotte, NC
Application Details

I interviewed through a recruiter. The process took 3 months - interviewed at Convergys in February 2014.

Interview Details

The interview process was pretty easy if you know about tech support and basic computer information you will be fine. They reach out to you through e-mail and then you are scheduled to go to the office and take computer test.

Interview Questions
  • The most difficult part was the computer test you are not fully aware of what they are looking for so you are kind of blind going in. Some of the staff present themselves as being a little unprofessional the office is nice but staff seem to be all over the place as far as who you are if they have spoken to you and all your pre-contact information that they should have sometimes gets lost.   Answer Question
No Offer
Neutral Experience
Average Interview

Other Interview Reviews for Convergys

  1. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Columbia, SC
    Anonymous Interview Candidate in Columbia, SC
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Convergys.

    Interview Details

    it was pretty simple doing a few computer assesments and phone interview. all in all the assessments where about two hours long and kinda a pain but once you get thru with the entire process the interview appointment wasnt that long a few standard questions.

    Interview Questions
    Negotiation Details
    there was none
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 5 days - interviewed at Convergys in May 2013.

    Interview Details

    Process was quick and easy. I was called for an opportunity that I had not applied for. I would not have hired me but was coached to give the 'correct' answers by the recruiter for the specific job.

    Interview Questions
    • Standard questions- 'how do you feel about sales on a scale from 0-3?'   View Answer
    Negotiation Details
    None- hired in at standard entry level wage.
    Accepted Offer
    Neutral Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I interviewed through an employee referral. The process took 1 week - interviewed at Convergys in July 2012.

    Interview Details

    They will honestly hire anyone. It was very easy, i applied one day, got a phone call the next day with an over the phone interview, went in for an interview the day after and even got the job offered that exact day.

    Interview Questions
    • There really was no difficult part, its your standard interview.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Lake Mary, FL
    Anonymous Interview Candidate in Lake Mary, FL
    Application Details

    I interviewed online - interviewed at Convergys.

    Interview Details

    All Hiring is done online/over the phone! Such an easy position to get, they hire just about everybody. Apply through external sites or through their direct site; doesn't matter. You will complete an assessment and go through "virtual call center training" which although its a lengthy process its worth it. From there I was scheduled to complete a phone interview; super easy questions. They play a recorded phone call and you have to answer questions about it like "was the rep polite, did they do a good job" etc.

    Interview Questions
    • All questions were easy. Mostly about past jobs; past experiences.   Answer Question
    Negotiation Details
    No negotiation; pay usually starts at $10 but it depends on where they put you. (what company they are contracted with)
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I interviewed in-person. The process took 5 days - interviewed at Convergys in October 2010.

    Interview Details

    fairly easy, just went in took an assessment test and went through a back ground test and then sent to take a drug test

    Negotiation Details
    not negotiable
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Employee  in  Brownsville, TX
    Anonymous Employee in Brownsville, TX
    Application Details

    I interviewed through a recruiter. The process took 3 days - interviewed at Convergys.

    Interview Details

    The hiring process was very easy. They interviewed me to see if I had any experience on customer service. I did a computer test

    Interview Questions
    • What to do when a customer is disrespectful   View Answer
    No Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 5 days - interviewed at Convergys in November 2013.

    Interview Details

    Hiring and interview process is done strictly over the phone. have never met one person from convergys in person. Was told my primary duty was service for their client and it turned out that in fact, sales was more important that service.

    Interview Questions
    • n/a. all were fairly easy if you are computer and customer service savvy.   Answer Question
    Negotiation Details
    Inquire if sales are a huge part of position.
    Accepted Offer
    Neutral Experience
    Average Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Pharr, TX
    Anonymous Interview Candidate in Pharr, TX
    Application Details

    I interviewed online. The process took 3 days - interviewed at Convergys in January 2014.

    Interview Details

    I got a call he same day I put in the application, we did a phone interview. Then went in for an appointment, did some computer skills tests, did drug test then got hired.

    Interview Questions
    • They asked me a lot of questions on how to handle situations, like what to do when a customer is upset.   Answer Question
    Negotiation Details
    Everyone starts off at the same wage here in Pharr, TX.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Columbia, SC
    Anonymous Interview Candidate in Columbia, SC
    Application Details

    I interviewed through other source. The process took 1 week - interviewed at Convergys in October 2012.

    Interview Details

    It is based on who you know and their hiring needs. The interview was very generic over the phone. They have staffed recruiters that call and ask if you have all the equipment needed to work, then a few basic questions about customer service. A few days later you will get a call or email inviting you to onboard with them.

    Interview Questions
    Negotiation Details
    There was no negotiation. They told you what starting pay was.
    Accepted Offer
    Neutral Experience
    Easy Interview

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