Convergys Customer Service Representative Interview Questions & Reviews
Overview |
| |
Salaries |
| |
Reviews |
| |
Interviews |
| |
Photos |
| |
Jobs |
| |
|
Updated Dec 27, 2011 – Interview questions and reviews posted anonymously by interview candidates.
|
Difficulty Rating [?] Based on 22 ratings 
“Easy” Interview
|
Interview Experience [?] Based on 22 ratings
|
See who your friends know who've worked at Convergys and could give you an inside look.
See who your friends know who've worked at Convergys and could help you prep for an interview.
| 1–10 of 22 Convergys Interviews | Sort by |
Customer Service Representative at Convergys
Posted Dec 27, 2011 — 1 of 1 people found this helpful
|
1.0
Very Easy Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Oct 2011 in Tampa, FL (took a day)
The interview process was very relaxed and easy to deal with since it's telecommuting. All of the skills and testing were done prior to my phone interview. The day after completing my application and testing, I was contacted by phone for an interview. The interview occurred the following day, and I was offered a position on the spot. Afterwards, I went through a drug test and background screening process. It was all normal and par for the course with any CSR job.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Convergys
Posted Dec 22, 2011
|
2.0
Easy Interview
|
Overall Neutral Experience
|
Received and Accepted Offer
|
Interviewed Nov 2011 in Denver, CO (took 3 days)
Applied on-line, received a skills test to my email took the skills test next day received a call to schedule a phone interview. Hiring Rep called phone interview took about 30 mins, got offered the job over the phone went in to fill out paper work for background clearance and got finger printed started that following week.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Convergys
Posted Oct 25, 2011
|
1.0
Very Easy Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Oct 2011 (took 3 days)
The standard application followed by a skills survey and what I believe was an IQ test. To work at home your computer must meet their requirements and you must have a land line for telephone. I have spent about $250 meeting this technical requirement. They offer $80 reimbursement.
Interview Questions
Negotiation Details
I was offered choice of two clients/work schedules to choose from. When I asked how much it paid, they gave me an hourly rate slightly above the average posted on this site for this position, but I have 10+ years experience.
Other Details
The interview consisted of a Phone Interview, an IQ/Intelligence Test and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Convergys
Posted Jul 14, 2011
|
3.0
Average Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Jun 2011 in Logan, UT (took a day)
Recruiter called and asked me a bunch of questions that come up in regular interviews, such as schedule I could work, what experience I had in the past, etc. Then asked me about sales and how good of a salesperson that I thought I would be.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Convergys
Posted Jun 17, 2011
|
3.0
Average Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Aug 2010 (took a day)
very regular, I was tested, and then qualify for the opening, took a drug test and start working 2 week later
Interview Questions
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a Skills Test and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Convergys
Posted Jun 2, 2011 — 2 of 2 people found this helpful
|
2.0
Easy Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Oct 2010 (took 3 days)
The hiring process was pretty painless. I had applied the position on their website and one day received an email with an invitation to take some tests online which included a math test, personality test, and a typing test.
A couple of days later I received a call from a recruiter. They asked a few interview questions and then scheduled me another interview at the location I applied for which lasted a few minutes. Received a job offer the same day
Interview Questions
Negotiation Details
Take it or leave it
Other Details
The interview consisted of a Phone Interview, an IQ/Intelligence Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Convergys
Posted May 24, 2011
|
1.0
Very Easy Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Aug 2009 (took 4 days)
After an online applicated was completed at the company site, I was contacted by a recruiter outside of the company for an informal interview. The recruiter scheduled and interview. The actual interview was easy. I was asked a few questions about my home office set up and my skills, as this was a WAH job. The majority of the interview was a general description of the job functions, the work atmosphere, working hours, and the training process. A job offer was made and accepted before the call ended.
Interview Questions
Negotiation Details
The job paid a flat rate of $8, take it or leave it. There was no negotiating. The pay was raised by $1 per hour to remain competitive before the end of training. With the specific campaign I worked for, there was a lot of opportunity to earn bonuses and extra money per hour, for working during certain seasonal events and other times of high promotion. This was a nice surprise and not something that was explained during the interview or hiring process.
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Convergys
Posted Apr 24, 2011 — 1 of 1 people found this helpful
|
1.0
Very Easy Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Apr 2011 in Jacksonville, FL (took a day)
There was an assessment that I had to take on the internet, then my results were taken into account. I had to take a phone interview, after that I had to go in for a face to face interview. Also, I had to take a pre-employment drug screen and background check.
Negotiation Details
There was no negative phase.
Other Details
The interview consisted of a Phone Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Convergys
Posted Dec 29, 2010
|
4.0
Difficult Interview
|
Overall Negative Experience
|
Interviewed and No Offer
|
Interviewed Dec 2010 in Charlotte, NC (took 2 weeks)
Miscommunication. i had applied for on job training and entry level position.
She was expecting an expoerienced person and only one track mind.
I saw employees not appropriately dressed , and was not decent enough with the pants hanging down.
The enviornment was not condusive for enthusiastic new entrance.
overall a very discouraging experience which left a bad taste in my mouth.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Convergys
Posted Dec 20, 2010
|
1.0
Very Easy Interview
|
Overall Positive Experience
|
Received and Accepted Offer
|
Interviewed Jan 2010 (took 2 days)
The interview process went very smoothly, the information allowed me to fill out without having to leave my home. It allowed me put my thoughts together without feeling intimated.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
RSS Feed for Convergys
Interviews
Embed
